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Your company is quick to outsource a handful of operational functions without a second thought – think: maintenance and cleaning crews, office supplies and equipment, and coffee and catering, among many others.
But the people you hire to take care of those things aren’t really “partners” in the full sense of the word. They’re not the ones who are as invested in your company’s success as you are.
A true partner has a comprehensive understanding of your company and its customers and is committed to helping you achieve your strategic business goals. They’re even willing to share any risk on that journey to long-term success.
So, what about your contact center outsourcer? Are they just another vendor? Or is it actually possible to have a strategic partnership?
It’s a valid question – one which requires breaking down some of the myths associated with outsourcing your contact center. Grab your copy of our eBook to explore the following:
Myth #1: Outsourcing Is About Cutting Costs, Not Adding Value
Myth #2: You Sacrifice Your Culture When You Outsource
Myth #3: Outsourcing Robs You of the Connection to Your Frontline Agents
Source: https://blueocean.ca/ebook-strategic-contact-center-partnership/
Publish Date: October 9, 2018 |
1.) | Eckoh CallGuard, ChatGuard, Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot. A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details. CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents. ChatGuard makes payments in Chat PCI DSS compliant and... (read more) |
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