Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie Award® in the “Customer Service Team of the Year – Recovery Situation” category in the 13th annual Stevie Awards for Customer Service.
This is Blue Ocean’s second Stevie Award. The company won a Bronze Stevie in the same category in 2017.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organization stages seven of the world’s leading business awards programs, including the prestigious American Business Awards® and International Business Awards®.
The awards were presented to honorees during a gala banquet on Friday, February 22 at Caesars Palace in Las Vegas, NV. More than 700 executives from the U.S.A. and several other nations attended.
More than 2,700 nominations from organizations across 45 nations and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees.
Blue Ocean’s winning entry recounted the success of a highly specialized team within the company. When the Proactive Operations team (Pro Ops) was launched, Blue Ocean’s client, a world-leader in networking technology, was in danger of losing their largest enterprise-level customer, one of the world’s largest banks. Since the launch of the Pro Ops team, on-time delivery rates for this critical customer soared from a monthly average of 71% to today’s 96% rate. One Stevie judge commented “Efforts taken by the team to regain client confidence and achieve better results are inspiring… A good example of overcoming obstacle[s] and achieving positive results.”
The award-winning story of the specialty team and how their exceptional performance saved a critical relationship with their client’s customer is compelling, with solid data to back it up. The Proactive Operations concept centers around “quarterbacks” who coordinate and facilitate on-time delivery efforts between multiple partners no matter what obstacles confront them. Another Stevie judge remarked “Alignment around quarterbacks simplified and funneled resources. Nice recovery of trust, which is hard to do. Congratulations on great work and team effort!”
“Our Pro Ops team members are true all-stars to Blue Ocean, to our client, and to our client’s customer. We are thrilled to have such a respected award in recognition of the work they do every day,” says Andrew O’Brien, Blue Ocean’s President and Chief Operating Officer.
Blue Ocean thanks the Stevie organization for this honor and for recognizing the mission-critical work of the Proactive Operations team.
“All of the Stevie Award winners should be very proud of their achievements. Independent professionals around the world have agreed that their accomplishments are worthy of public recognition,” said Stevie Awards President and founder, Michael Gallagher.
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.
About Blue Ocean
Blue Ocean is an award-winning provider of innovative customer care solutions that enhance the relationships clients have with their customers. Headquartered in Atlantic Canada, the company has been supporting brands that are leaders in their categories from education to insurance, from CPG to technology since 1994.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
Sponsors of the 13th annual Stevie Awards for Sales & Customer Service include Sales Partnerships and ValueSelling Associates.
Publish Date: February 26, 2019 5:00 AM
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Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.
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V-Blaze Speech to Text
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Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.
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All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
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