What Your Outsourcer Should Tell You About Hiring Contact Center Agents: A Client’s Guide - Blue Ocean Contact Centers - ContactCenterWorld.com Blog
Are you exploring outsourcing for the first time? Or perhaps you’re looking for a better alternative to your current contact center vendor? Either way, the idea of trusting someone else to take care of your customers can be overwhelming. You’ve worked hard to build your brand and establish customer loyalty. Can an outsourced contact center really live up to that?
That’s where finding out about a contact center’s hiring practices is vital. Frontline agents are the backbone of customer service. So, when you’re knee-deep in the discovery and procurement process, you need to be asking the right questions about what hiring those agents looks like.
Our latest eBook is your guide to everything you need to know about hiring contact center agents. Here’s what’s inside:
• Agent Success Starts with the Hiring Profile
• Why Gamers Make Great Agents
• Diversity in The Contact Center
• Finding Agents Who Love Your Brand
• An excerpt from Harvard Business Review: Kick-Ass Customer Service
Publish Date: June 13, 2017 5:00 AM
2020 Buyers Guide Telecoms
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.
netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
View more from Blue Ocean Contact Centers
Recent Blog Posts:
|What Happens to Customer Service When Unemployment Hits Historic Lows?||July 3, 2019 5:00 AM|
|Keep Your Contact Center in North America Without Breaking the Bank||June 24, 2019 5:00 AM|
|Oh, the Places You’ll Go: The 4 Contact Center Location Considerations||June 13, 2019 5:00 AM|
|Before You Go to RFP, Get Friendly: A Guide to On-Site Contact Center Visits||May 29, 2019 5:00 AM|
|Up Where Expectations Soar: Customer Care in the Age of Entitlement||April 15, 2019 5:00 AM|
|How to Engage Gen Z in the Contact Center||March 26, 2019 5:00 AM|
|Blue Ocean Wins 2019 Silver Stevie® Award in 13th Annual Stevie Awards for Customer Service||February 26, 2019 5:00 AM|
|Empowering Your Team to Deliver Kick-Ass Customer Experience||February 25, 2019 5:00 AM|
|Are You Using 1999 Metrics to Measure 2019 Customer Care?||February 7, 2019 5:00 AM|
|Which 2019 Consumer Trends Will Impact Your Customer Experience Strategy?||January 22, 2019 5:00 AM|