Webinar: Customer Interaction Centre’s – Global Trends - BPESA - ContactCenterWorld.com Blog
Particularly during the past 5 years, not only have call centre technologies undergone significant changes and development but many operational aspects and realties of the business and customer world have also changed, and they continue to change. From organizational structures to radicle changes in strategic thinking; from consumer attitudes and expectations to concepts such as ‘Big Data’, ‘The Internet of Everything, and ‘The Cloud’ are influencing and affecting how we set up, operate and optimize call centres, contact centres and customer interaction centres.
In this webinar your hosts Chris Bell and Rod Jones and their special guest presenter and subject matter expert, Deon Scheepers, will discuss the top ten global trends influencing and impacting on call centres, contact centres and customer interaction centres in Africa.
In this 7-part series of webinars the following topics will be covered:
|Part 1:||Customer Interaction Centres – Global Trends|
|Part 2:||Customer Interaction Centres – Strategies for Success|
|Part 3:||Organisational Structures & The Management Team|
|Part 4:||Managing Quality in the Modern Multi-Channel Customer Interaction Centre|
|Part 5:||Implementing Operational Standards in your Contact Centre|
|Part 6:||Building the Business Case & The Costing Model for a ‘World Class’ Contact Centre|
|Part 7:||Staffing your Contact Centre or Customer Interaction Centre|
You are invited to participate in any of the powerful one hour Interactive Intelligence contact centre development webinars hosted and facilitated by Chris Bell and Rod Jones. We will send you details about each webinar closer to the date.
Who should attend:
- Customer Service Executives and Managers
- Call Centre Managers
- Sales and Marketing Managers
- Corporate Affairs Managers
- Information Technologies Managers
- Business Development Mangers
Publish Date: April 5, 2016 5:00 AM
|All Suppliers||Get Listed|
(VIEW OUR PAGE)
CTI Software is the creator of custom application called Davos, which complements the telephone client solutions with intelligent features such as automated call attendant, call recording and archivin...
(VIEW OUR PAGE)
HigherGround develops data collection, information storage, and interaction analytics solutions that easily transform data into actionable intelligence, enabling operational optimization, enhanced per...
|PREMIUMFuture Gen International Pte Ltd|
(VIEW OUR PAGE)
Outsourcing provider of English Call Centre services, Audio Transcriptions, Big Data ETL (Extract, Transform, Load) , Big Data Visualization, Big Data Predictive Model Generation
View more from BPESA
Recent Blog Posts:
|CALL FOR ADVERTISING: 2016 BPM…||September 13, 2016 5:00 AM|
|NEW ARTS AND CULTURE CENTRE…||September 13, 2016 5:00 AM|
|South Africa BPM Conference||September 7, 2016 5:00 AM|
|Knowledge Sharing Session: The space…||September 6, 2016 5:00 AM|
|Master Class: Leadership Made Practical||June 10, 2016 5:00 AM|
|Call for Judges – BPESA…||June 8, 2016 5:00 AM|
|Knowledge Sharing Session : How…||May 11, 2016 5:00 AM|
|Reserve your place at the 11th Annual Global Best Practice Conference from ContactCenterWorld||May 10, 2016 5:00 AM|
|BPESA and ContactCenterWorld partnership boosts…||May 6, 2016 5:00 AM|
|Knowledge Sharing Session of Gamification||May 3, 2016 5:00 AM|