Reserve your place at the 11th Annual Global Best Practice Conference from ContactCenterWorld - BPESA - ContactCenterWorld.com Blog
BPESA is proud to support ContactCenterWorld and the opportunity given to the South African market to participate in this world-class event.
What You Will Learn:
The event includes the following tracks:
- How to Run a World Class Contact Center
- Leadership and Team Management best practices
- Social Media Management and the role of the contact center
- Campaign Management – sales / direct response / outbound programs for top performance
- Technology – innovation and solutions that are developed internally
- Customer Engagement – Improve your service and increase profits
- Supporting the Center for Success – HR, Workforce Planning, IT – how these professionals support the center and how to get more from your teams
- Outsourcing Partnerships
- Help Desks – how they run, how to be a top performer
- Training in Contact Centers – whats the best ways to engage your staff
- Employee Engagement – how to engage staff, motivate and inspire them
- Home / remote Agents – how to set up programs and run them successfully
A full program designed to help any contact center professional learn more and become more valuable to their company!
Who Should Attend?
The event is ideal for:
- VP’s, Directors, Senior Managers involved in running or strategy for contact centers and or customer service
- HR Personnel, Workforce Managers, IT Managers looking for best practices!
- Supervisors/team managers and even rising stars in your contact center!
- Consultants who advise business on contact centers and customer engagement
- Hardware / Software and Service Providers wishing to learn current trends and challenges
For information on ContactCenterWorld.com visit www.ContactCenterWorld.com or contact Raj Wadhwani rajw@ContactCenterWorld.com
Publish Date: May 10, 2016 5:00 AM
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