Master Class: Leadership Made Practical - BPESA - ContactCenterWorld.com Blog
Master Class: Leadership Made Practical
What if we lived in a world in which everything was possible?
This BPESA Master Class asks that very question, and then answers it by asking another question:
How do you develop ‘leaders at every level’ in an organisation, not just for executives, by deploying a powerful but simple development process involving FIVE processes and TWELVE practices, so that everyone can:
- Influence outcomes
- Help to drive implementation of strategy
- Participate in driving organizational maturity, and
- Be completely engaged
FIVE plus TWELVE arose from a year of work Brent Burgoyne did as the Leadership Coach to 125 Team Leaders and 19 Operations Managers in a Call Centre.
In this highly-interactive class, your facilitator will lead you through an exploration of these questions:
- How do you develop ‘leaders at every level’?
- What does ‘practical leadership’ look like?
- How do you do it without formal classroom training?
- What business problems does it solve?
Date: 28 June 2016
Time: 09:00 – 16:30
Venue: W17 Main Event Space, Workshop 17, 17 Dock Road, The Watershed. V&A Waterfront
Cost per Delegate (Paying Member): R1, 250 excl VAT.
Cost per Delegate (Non-Paying Member): R1, 500 excl VAT.
CLICK HERE TO RSVP
Brent Burgoyne is a former university lecturer in Mathematics, the father of a university lecturer in mathematics, a general surgeon, an IT entrepreneur, a post-doctoral researcher in chemistry and a doctoral candidate in environmental science.
His whole life has been devoted to learning and enabling learning in those around him. He has always been, and still, is a coach and mentor to many.
Since 1996 he has run a business advisory consultancy with his brother, devoted to helping clients solve complex problems by challenging the status quo.
He is a skilled facilitator of learning, possessed of an eidetic memory for theories, models, examples, counterfactuals, sources, linkages and insights.
Brent believes that the best learning happens when we invite people to join together to do ‘enquiry.’ He will suggest an idea, and then lead the group on a deepening journey of discovery.
He believes that the breakout competence for business leadership in this century is openness: Openness to new ideas, openness to different people, openness to feedback and openness to change.
His favourite quote comes from the German poet Rainer Maria Rilke: ‘I live my life in widening circles.’
His SECOND favourite quote … Wait! Enough! We’d be spoiling it for him …. At the very minimum, this wise, experienced, energetic, kind, articulate and funny man will keep on surprising you.
Publish Date: June 10, 2016 5:00 AM
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