If you’re a Game of Thrones fan, you are all too familiar with the phrase, “Winter is coming.” And, with one of the first big snowstorms of the season forecast to hit us on Sunday, you can hear “winter is coming” being muttered throughout the halls of BrainSell HQ.
However, winter has already arrived for SugarCRM with the announcement of its Winter’19 Release earlier this week. And we can say with confidence, we’re much more excited about the roundup of new features and functionality now available in Sugar than we are about all the shoveling we’ll be doing in the coming days.
So, what can you expect in the SugarCRM Winter ’19 release? Here are the key feature enhancements as outlined by SugarCRM:
If you have any questions or want to learn more about these new features and functionality, please reach out to your Customer Success Manager, Ali Lipman (email@example.com) and she will be happy to help educate you on the latest SugarCRM quarterly release.
Publish Date: January 18, 2019
CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.
CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.
Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.
The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.
We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.
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