Customer Relationship Management software (CRM) and marketing tools are necessary to be successful and competitive in any area of business. No matter the industry you hail from, I’m sure you’re always focused on growing the bottom line of your company and implementing the technologies necessary to do so. That being said, we know it can be overwhelming trying to research which technologies are best for you and your business. It can also be very tempting to choose one of the many free options that are available on the market today…But should you?
Though saving money is important, saving money on what is arguably the most important tool for your entire sales process could end up costing you more in the long run. Especially since the purpose of using a CRM service is to ensure your sales process goes as smoothly as possible. So anything that prevents this will only end up costing you more money to remedy after the fact.
Free CRM and marketing tool providers know that anyone looking for a free option probably hasn’t done their research on different software options, their features, and functions. They are also most likely on a tighter budget than big enterprises and are looking to save money in any way possible.
A common tactic for those who create “free” software is to get you hooked with a free download, get you all set up, and then once you need access to a certain feature or function, you will be asked to pay. All of these pay-to-use features for your “free software” will really start to add up when you realize all of the possibilities this software can offer your business. But by the time you realize how much you’re actually going to spend or have spent on these added features, it might be too late. After all, time is money in the small business world, and you’ll have already invested quite some time into getting this free software up and running and integrated into your business plan.
As previously stated, CRM or marketing software is created to ensure your sales process operates smoothly. When properly integrated, your CRM and marketing tools will be the backbone of your sales process. So it goes without saying that data protection for these tools and services should be a top priority. Free software and open-source software (OSS) are big targets for hackers and thieves alike. This is because websites that offer their services for free likely do not have enough funds allocated for proper security measures.
Open-Source Software (OSS) is a type of computer software in which source code is released under a license where the copyright holder grants users the rights to study, change, and distribute the software to anyone and for any purpose. In other words, anybody anywhere can take a look at the source code of the software. Trained hackers can look through this source code and easily find vulnerabilities and loopholes and can exploit them to gain access to your company data. Paid tools or closed-source software will keep their source code (and your company information) secured and out of the eyes of those with malicious intent.
To be fair, there are some types of services and tools out there where the free option is totally safe and a perfect choice. However, your company’s CRM software and marketing tools are probably not something you want to take a shortcut on. Once you get drawn into a free CRM option, it can actually be a bit tedious and difficult to migrate away from them. Especially as their service and customer support platforms are almost guaranteed to be less-than-stellar if support is even offered at all! This means that questions about the software, guidance and tutorials, cancellation policies, and general help and support may be non-existent.
This is why if you’re just starting, it’s always best to do your research, ask a lot of questions, and stay away from the free options. If you’re currently using a free CRM and need to migrate to a better, more secure, all-in-one option, then any good cloud-based CRM provider should have a support staff dedicated to helping you migrate away.
Choosing the right CRM for your business should not be based on cost alone. You should also take into account privacy settings, data management and recovery, support services, and features included in the different pricing options. It might be a bit of a long process in the beginning, but will undoubtedly save time and money in the long run, and help get your business on the growth enablement path.
Publish Date: January 27, 2020 5:00 AM
|1.)||3D Vision Consulting|
. Contact Center setup, management and transformation across all key components including Vision & Strategy, People, Technology, Quality, Processes, Communication and Facilities.
• Customer Experience strategy, design and implementation across multiple delivery channels.
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• Develop end-to-end Business Processes, efficient SOPs and well-structured SLAs.
• Build modern customer communication channels including Live Chat, AI Chat Bots, WhatsApp and Social Media Integration.
• Design Sales/Telesales structure, p...
|2.)||Call Center Masters|
Giving consulting services to call centers
|3.)||CC-CMM Certification Institute|
Service Journey Thinking
Service Journey Thinking is a comprehensive approach for improving the experience customers have along the service journey. It considers the service journey not only from the customer’s perspective, but it also examines the components that support the experience, including people, technology, processes and policies. By applying Service Journey Thinking, COPC Inc. helps brands promote greater efficiency, improved performance and reduced cost within their operations. For customers, this means reduced effort, improved satisfaction and enhanced loyalty.
Call Centers, Contact Centers and Cloud Solutions Consultancies
|6.)||Customer Support Asia|
Customer Support Asia assures the success of service offshoring initiatives in the Philippines. Our consultancy serves both:
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- clients that desire to outsource services to the Philippines for the first time, and need expert help to qualify an an "ideal fit" partner, and manage an end-to-end service transition
We support both contact center services and "back office" BPO projects, limiting our practice to sites in the Philippines
Contact Centre Specialist Consulting
CX Consult provides specialist contact centre consulting with decades of experience across Australia and Asia/Pacific lead by industry expert Justin Tippett. Services include health checks, optimisation, outsourcing (local and offshore), technology upgrades, strategy and more.
Whether you have a 5 seat contact centre or a large multi-site operation we'll provide you with expert advice to ensure you can achieve your business objectives.
|8.)||ERIC YOUNG ASSOCIATES (Tele-Centre Assist Inc.)|
Contact Center Consulting & Profit Improvement (Lean Six Sigma), Inside Sales, Efficiencies, Call Center Audit, Technology & vendor selection, Telephony, Recruiting, Training, Performance Management, Customer Journey Mapping, Software (CRM) Implementations
|9.)||Lieber & Associates|
Contact Center Consulting
Lieber & Associates assists organizations with contact center issues.This includes management, processes, training, and technology. The firm's assessments evaluate and make recommendations for 15 call center areas ranging from call seasonalities to staffing to better use of the telephone systems. Contact center technology services range from new technology selection and implementation to problem-solving and optimization to technical trouble-shooting. Senior consultants have more than 20 years of experience each and are leaders in their discipline. Clients span most business sectors.
Mpathy Plus transform service, improve performance and provide operational support. We work in all areas of customer service and contact centres from initial strategy, feasibility studies, business cases, project management through to operational reviews, resource planning etc. We are independent and have vast experience of implementing, managing and changing contact centres and the customer experience.
Outsourcing Solutions Europe is an advisory firm that helps companies to find the right contact center/BPO partner to serve European customers
|12.)||PCA Advisors Ltd|
Contact Center Sales - growth and marketing strategies
I work with contact centers to position their companies to take advantage of opportunities that exist for them. We also work with their existing sales team to improve their communication and hunting skills. 'Growth' is our greatest ability.
Pelorus Associates is a market research and marketing communications company that assists developers of contact center solutions by providing in-depth market research and by authoring white papers, e-books, and blog posts.
We can help You boost Your business results by:
- Building or developing high performing multi-channel customer care operations
- Improving metrics like Customer Satisfaction, Net Promoter Score (NPS), Customer Effort Score (CES), First Contact Resolution (FCR), Customer Retention rate, Inbound conversions
- Developing Your teams' skills to excel front and back-office operations and Customer relations
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PT VADS Indonesia provides consultancies with trainers, modules, a development programs for individuals and/or teams. Types of consultancies provided by PT VADS: Knowledge Process, Transformation Consultancy, Customer Services, Contact Center, Leadership, Interpersonal Development, Motivation, Training for Trainers and Digital Marketing.
|16.)||SCC Services Group|
Contact Center Operations Performance Management
In today’s competitive business environment, contact center and marketing professionals are constantly challenged to manage a growing business, achieve superior performance levels and at times are asked to support services and products that are becoming more complex.
Faced with this reality, the consulting disciplines that SCC Services Group focuses on are operations management and service delivery excellence in the customer service, contact center and brand marketing arenas.
Our consulting practice puts emphasis on:
- Contact Center Operational Assessments
- Human Capital Management
- Organizational Structure
- Brand Marketing
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- Sales and Customer Care Tra...
|17.)||The Taylor Reach Group|
Established in 2003, The Taylor Reach Group is an award winning, call, contact centre and customer experience consulting and advisory firm. The company is based in Toronto and has offices in New York, Atlanta, Washington, Ottawa, London, Bangalore, Hong Kong and Beijing. We are vendor agnostic and do not partner with technology or outsource agencies. The only one who pays us are our clients. Each of our consultants possess a minimum of 20 years of ‘hands-on’ call/contact center operational management experience. We do not sell the pyramid, the seasoned experts you deal with through the sales process are the same people who will complete your project.
Taylor Reach has worked with contact cen...
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