It’s the loveliest time of the year: Valentine’s Day. Today is the day to celebrate love and pledge your undying devotion to loved ones – sometimes across a fancy meal in an Italian bistro, and sometimes across social media channels! (Read: “usies” – as if “selfies” weren’t bad enough…)
But, did you know that Valentine’s Day is ironically a popular time for break ups? According to several studies – including one that tracked trends in Facebook relationship statuses – break ups might be the result of added pressure to showcase your relationship on social media around this time. This weight of expectations might be the straw that broke the camel’s back. So if your girlfriend dumps you today, you probably weren’t a good match to begin with…
Here at BrainSell, we aren’t matchmakers for people, but we do match companies with the right software solutions to solve their business problems. And while we take great care in fostering lasting connections between organizations and their technologies, some companies aren’t so lucky and find themselves in a relationship gone bad – particularly with their CRM software.
So, when should you call it quits with your CRM software? Here are four signs that it’s time to let your CRM software down easy:
If it costs too much time to keep up with upgrades and too much money to scale technologies with your growing business, it may be time to move on.
When a CRM marries you, it marries your whole organization. Your CRM will only deliver ROI value if it’s used by salespeople. If you’re struggling with user adoption, sit down with your sales team and have a heart-to-heart. Understand why your employees are not using your CRM – maybe they need more training or your CRM is too complex for them. You may love your CRM, but if it just doesn’t get along with the people who are important to your business, then something needs to change.
We’ve all heard “don’t judge a book by its cover” but when it comes to user interface, your employees crave a good customer experience and that usually means that your tools need to look and operate similarly to the latest and greatest consumer apps. So, if your CRM has an outdated look and feel, it may be time to change things up.
The right technology for your organization when it was younger isn’t always the right technology after your organization has matured. Whether you require better integrations with other software, more advanced reporting capabilities, or more modern functionality, don’t struggle to keep your relationship with your CRM together by creating tedious workarounds. You may need a more supportive CRM that can satisfy your needs. Acknowledge you’ve outgrown your existing tool and that it’s time to explore new avenues.
If you’re ready to call it quits with your CRM software, download this guide to learn what to look for in a new CRM software solution or contact us so we can help match you up with the right solution for your business.
Publish Date: February 14, 2019
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.
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Cognigy is a global leader in Conversational AI Automation. Its platform, Cognigy.AI, enables enterprises to automate customer and employee communications using intelligent voice and chatbots
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Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World
Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.
SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
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