We’re extremely proud of our clients and the partnerships we’ve formed with them. As part of our Customer Spotlight Program, we want to showcase their phenomenal businesses by sharing their stories of hard work and success.
RXNT is an award-winning SaaS and IT company for outpatient and ambulatory healthcare organizations of all shapes and sizes. Learn how they embraced new CRM and customer service solutions, centralized their customer data, and became customer success heroes.
Publish Date: September 26, 2019 |
6.) | Pointel Genesys Workforce Management WFM Voice Self-Service allows agents and supervisors to access and update workforce management information from any telephone. Leveraging the Genesys Voice Platform and its open standards-based techonologies such as VoiceXML, robust applications can be developed to provide "anytime, anywhere" access to WFM planning and scheduling and real-time fuctions. These valuable additions to the standard WFM solution can be tailored to meet the unique needs of the contact center. WFM Voice Self-Service can be deployed either in enterprise premises or hosted in a service provider's network. If the client is a Genesys Voice Platform customer, they can run WFM Voice Self-Service on the Genesys Voice... (read more) |
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