SalesForce.com tries to depreciate SugarCRM’s integration with Pardot - BrainSell Technologies - ContactCenterWorld.com Blog
On June 14th, SalesForce.com announced that it had no development plans to ensure that SugarCRM’s integration with Pardot would continue to function properly.
The SugarCRM connector is deprecated and is not available for Pardot accounts that allow multiple prospects with the same email address. Accounts that don’t allow multiple prospects with the same email address integrate only with Sugar versions 5.4.X – 7.1.X. New development will not be made to integrate with newer or future versions of Sugar.
The statement was released on Pardot’s website along with directions on how to find out if your account allows this functionality: click here.
This news will come as a shock to Pardot/SugarCRM users, who have most likely just been upgraded to the new Sugar version 7.7.
Publish Date: July 18, 2016 5:00 AM
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