3 Reasons Why We Love The New SugarCRM 7.10 Release - BrainSell Technologies - ContactCenterWorld.com Blog
SugarCRM has launched new user functionality and additional features with its latest 7.10 release. The release is available for on-demand customers at this time. BrainSell, a top Sugar Elite partner is hosting a live webinar to review the new exciting features on December 6, 2017 at 2 pm ET. Register below for the webinar!
Most Exciting Feature: Drill-down reports!
Sugar users have always been able to put reports on their dashboards, but drilling into those reports from a dashboard wasn’t possible until now! If you want to see the exact data that makes up a report, you can just click on that dashboard report and SEE the exact data. This is a huge time saver!
Improved UI: New Sidecar Interface for legacy modules
Sugar’s awesome new sidecar interface now appears on the emails module (and some others too), this allows users to view and work with stored email records much like they view and work with records in other Sidecar modules. Further, users can configure multiple outgoing SMTP email accounts. The sidecar interface is also now widely available across many other modules – Contracts, Currencies and modules related to products & quotes – Manufactures, Shipping providers and tax rates. It even allows for filtering based on the Teams filter.
Sugar also added new shareable functionality to its dashboards. Users can now share these dashboards with different teams and pull in customized views as well. The rules builder has been completely redesigned for usability with improvements that include row sorting via drag and drop, mass moving of rows, and mass deleting of rows. Additional configuration options have been added for configuring SSO using SAML. Lastly, previous issues with failed log-in attempts for instances with user-generated password expiration settings or those using LDAP over SSL have been fixed.
How does the new release benefit enterprise users?
With the most flexible platform, intuitive user experience, and wide industry adoption, Sugar Enterprise can provide a fully personalized approach to forging extraordinary relationships with every customer. As the pace of business gets faster than ever, you can set-up disruptive innovation and provide more information to customers at their fingertips.
With the new updates, Sugar is better than ever. The new release eliminates some of the glitches with the previous editions and paves the way for an improved user interface. Build a standout customer experience with Sugar by getting in touch with BrainSell today.
Publish Date: November 29, 2017 5:00 AM
2020 Buyers Guide Analytics
|3.)||Lieber & Associates|
Contact center Analytics and Metrics
Lieber & Associates provides services to develop, interpret, and improve contact center metrics and analytics. The firm's experience spans forecasting, customer service, order-taking, lead-qualification, sales, segmentation, media-source-tracking, and testing design. L&A's president pioneered segmentation for telephone scripts and the tri-level service level metric. He brings broad analytics experience to contact centers.
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