You know you need to invest in a CRM platform, you just need to invest in the right one for your business.
It sounds easy enough but, with the onslaught of information out there, the decision-making process can be quite convoluted.
In a recent webinar we compared two options – Salesforce and Sugar Sell – and explored ways to help you determine which CRM is better for your business.
____________________________________________________________________
Are you looking to implement a new CRM within your organization? We’ll guide you through the areas necessary to determine the value of each of your options. Contact us to schedule your complimentary CRM Value Assessment.
Source: https://www.brainsell.net/blog/2020/01/which-is-a-better-crm-salesforce-vs-sugar-sell/
Publish Date: January 29, 2020 |
| 2.) |  EVA Voice Biometrics Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent. Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o... (read more) |
| 5.) |  Consilium UniCloud™ UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models. With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C... (read more) |
| 6.) |  eGain Solve Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World     |
| 8.) |  SPEED & PLUS The SPEED solution solves for service level issues while cost optimizing the environment with automation. Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment. Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires. Speed features: *Automated / Scheduled Temporary Agent Skills Configuration Management *Immediate Temporary or Reoccurring Schedule Skills Configuration Changes *Easy to Use/Operations Administration Focused *Descriptive Monitoring Activity Dashboard *Detailed “End to End’ Audit Trail and Perfor... (read more) |
| Finding Hope in the V-Curve – How Understanding the Coronavirus’ Economic Impact Can Prepare Your Business for Future Growth | March 20, 2020 |
| The Benefits of Migrating to Sugar Sell and Serve | March 3, 2020 |
| Salesforce vs. Sugar Sell: Is It Truly a David and Goliath Fight? | February 25, 2020 |
| Four keys to boosting customer lifetime value | February 7, 2020 |
| Which is a Better CRM: Salesforce vs. Sugar Sell | January 29, 2020 |
| Free CRM and Marketing Tools: Are They Really ‘Free?’ | January 27, 2020 |
| Drift vs. Zendesk Answer Bot: Which One Does My Site Need? | January 23, 2020 |
| Leveraging Your CRM for Sales Enablement | January 8, 2020 |
| [On-Demand Webinar] CRM Solution Blueprint | December 11, 2019 |
| [On-Demand Webinar] CRM Comparison: Salesforce vs. HubSpot | October 8, 2019 |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall