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Without a doubt, Salesforce is a major player in the CRM market. Some could even say that they are the “Goliath” in the group. But while there are several CRM publishers of similar size (and value), that doesn’t necessarily mean that they are the cream of the crop.
A variety of CRM publishers tailored for SMB and mid-market companies — Sugar Sell, in particular — are acting as “Davids” in the sector and making MASSIVE strides to provide alternatives for those looking to find the right CRM for them. But when you start looking deeper into the features, you start to hear and see a lot of the same things. In the end, there can be a lot of overlap between the two options. So, can it truly be considered a “David vs. Goliath” matchup?
Don’t believe us? Check out our definitive comparison guide to get all the details! You can find your own copy here, or you can click on the image below.
So, how’s your CRM hunt coming along? If you still need more info, check out our other Definitive Comparison Guides or connect with us to get a professional opinion!
Source: https://www.brainsell.net/blog/2020/02/salesforce-vs-sugar-sell-david-and-goliath/
Publish Date: February 25, 2020 |
3.) | Daisee Daisee Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better. Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-... (read more) |
4.) | DialogTech DialogAnalytics™ Powered by AI, DialogTech’s DialogAnalytics analyzes conversations to provide marketing and sales teams a wealth of insights for smarter optimizations. With the power of conversation intelligence, you can learn which channels, ads, keywords, and webpages drive the best sales calls, if the caller converted, and more. AI analyzes how calls are handled at locations and call centers to detect issues that negatively impact ROI. See what percentage of calls go unanswered and who is best (and worst) at converting callers to appointments and customers. Get email alerts when phone leads are mishandled at locations so those leads can be called back right away. With DialogAnalytics, you can get a... (read more) |
6.) | Pointel CXi - Customer Experience Insights Pointel CXi, the IVR analytics platform, maps the entire customer journey and analyzes calls end-to-end to turn data into actionable insights. Centralized reporting is essential for seamless customer journeys, as it is critical to know where calls are transferred or abandoned. CXi generates multiple reports on IVR performance, the Customer-IVR interactions, and sticking points in the IVR that cause customers to struggle. CXi’s IVR Analytics platform provides a comprehensive understanding of customer engagement. Pointel Customer Experience Insights (CXi) delivers actionable information that enables businesses to reduce customer effort, operational costs and increase contact center effi... (read more) |
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Salesforce vs. Sugar Sell: Is It Truly a David and Goliath Fight? | February 25, 2020 |
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