Lync Voice Tip-o-the-Week #1 — PINS…as far as the eye can see. - Buchanan Technologies, Inc. - ContactCenterWorld.com Blog
By Ken Lasko
Greetings and welcome to the sweet, sweet world of Lync Voice. My name is Ken Lasko, and I will be your guide and tip master on this blog series.
As you’ve probably already discovered, Microsoft Lync is very easy to use for most things telephony and communication. But there are lots of little details that aren’t immediately apparent when you’re getting started with Lync or trying to decide if Lync is right for your business. My goal is to throw out a little Lync tidbit once a week to help you get the most out of Lync.
So sit back, enjoy the knowledge sharing, and keep your sense of humor open. And now on with the show.
There seems to be some confusion regarding PINs in Lync. The first thing to straighten out is to never say “My PIN number is…..” PIN stands for Personal Identification Number. So, you’re really saying “My Personal Identification Number number is…”. People might give an odd look or two. And there’s no reason to advertise that you might not be the sharpest knife in the drawer.
Anyhooo, it’s sad to say, but there are multiple PINs in the Lync world that are separate from each other:
1. A PIN to sign into your deskphone and Lync conferences via dial-in. This is setup via https://lync.yourcompany.com/dialin
2. A PIN to lock your deskphone. It’s dedicated to that particular phone and isn’t necessarily the same as PIN #1. You set this the first time you sign into a deskphone.
3. A PIN to access your voicemail. Voicemail is actually provided by Exchange, and the PIN used here is different from #1 and #2. You were provided this in an automated email from Exchange, that you DIDN’T just ignore and delete.
You best bet is just to make all three PINs the same. It’s the easiest way to remember them all. And a much better than my idea to make each of them random numbers that you rotate between every two hours.
It should be noted that the features I am covering in this series are only available if your Lync admin has enabled them. If you don’t have access to these features, you should partner with Buchanan Technologies to help you unlock Lync’s full potential.
So, there you have it, Lync Voice Tip-o-the Week #1. You’re welcome. Tune in next week where I will discuss Lync 2013 Mobile Client.
Publish Date: October 5, 2015 5:00 AM
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