Lync Voice Tip-o-the-Week #4 – Lync Knows When You Are Sleeping, It Knows When You’re Awake - Buchanan Technologies, Inc. - ContactCenterWorld.com Blog
By Ken Lasko
Well, not EXACTLY, but it does know where you are… sometimes.
You may have noticed that when you’re in the office, Microsoft Lync will display the office location just below your status. You may have thought to yourself, “What sort of wondrous magic is this?”. Well, wonder no more.
When you sign on, Lync looks at your IP address and/or your wi-fi access point or network switch and checks that info against a central database. If there’s a match, then Lync will display the configured location. If not, then Lync will prompt you to type in where you are. If you’re at any of the company’s offices, then Lync should auto-configure your location for you.
Since your IT department or managers don’t really want to follow every one around to gather data about where they go, it’s up to you — and them — to enter the location information for non-company locations. I recommend that you take the time to enter as much detail as you can for locations you spend a lot of time in. There may be a day when your company deploys E911, and at that time, correct location information will be key for determining where to send emergency services (and being out of coffee doesn’t count) if you call 911 with your Lync client. Thankfully, the process to enter location information into the Lync client is pretty easy. Just click on the red “Set your location” just underneath your status and enter your address info.
The next time you are at that location, Lync will automatically set the location for you. You don’t have to re-enter the information…
Lync won’t show anything other than the location name to other people. The address information is only used for E911, so you don’t have to worry about Big Brother (or your boss?) tracking your every move. If you’re smart, then I would make sure your location names for ahem….less work-like places….appear like you’re busy at work. So, instead of “Cheap Sleazy Bar I Go To Instead of Lunch”, I would put “HUGE potential client”. You get the idea.
As I’ve noted in my last posts, the features I am covering throughout this series are only available if your Lync admin has enabled them. And especially with this tip, your Lync admin must populate the location database for this feature to work. If you don’t have access to these features, you should partner with Buchanan Technologies to help you unlock Lync’s full potential.
Well that’s it for this week’s Lync Tip. Next week I will talk about Lync’s browser-based video awesomeness.
Publish Date: October 28, 2015 5:00 AM
|All Suppliers||Get Listed|
(VIEW OUR PAGE)
Advanced AI technology and Natural Language Processing delivered to clients in the Cloud that harnesses both voice and digital conversations. The focus is on building an environment where intelligent ...
(VIEW OUR PAGE)
Аутсорсинговый контакт-центр ConceptCall| КонцептКолл специализируется на исходящем и входящем телемаркетинге: мы предоставляем услуги по осуществлению холодных звонков и продажи по телефону, проводим...
(VIEW OUR PAGE)
CTI Software is the creator of custom application called Davos, which complements the telephone client solutions with intelligent features such as automated call attendant, call recording and archivin...
View more from Buchanan Technologies, Inc.
Recent Blog Posts:
|How Workflow Automation in SharePoint Can Improve Your Business||March 29, 2017 5:00 AM|
|Things to Consider when Migrating to Office 365||January 5, 2016 5:00 AM|
|Why Move to Cloud with Office 365?||December 18, 2015 5:00 AM|
|5 TIPS TO IMPROVE YOUR HELP DESK COMMUNICATION AND CUSTOMER SATISFACTION||December 9, 2015 5:00 AM|
|Lync Voice Tip-o-the-Week #5 – Who Needs YouTube When Lync Does Browser-based Video?||November 2, 2015 5:00 AM|
|Lync Voice Tip-o-the-Week #4 – Lync Knows When You Are Sleeping, It Knows When You’re Awake||October 28, 2015 5:00 AM|
|Lync Voice Tip-o-the-Week #3 – Fun with Phone Numbers||October 19, 2015 5:00 AM|
|Lync Voice Tip-o-the-Week #2 – Lync 2013 Mobile Client||October 12, 2015 5:00 AM|
|Lync Voice Tip-o-the-Week #1 — PINS…as far as the eye can see.||October 5, 2015 5:00 AM|