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Surviving the FCA: Call Recording Survey - Business Systems UK Ltd - ContactCenterWorld.com Blog

Surviving the FCA: Call Recording Survey

How prepared are Financial Institutions in the UK to face the demands set by regulators?

We’ve teamed up with Fintech Finance in an attempt to find out how prepared Financial Institutions really are, pin point some of the challenges the relevant teams face, and whether the demands set by the regulators is a much more challenging task than led to believe.

Some of the questions we are trying to find answers to include:

  • How prepared organisations are within the Financial Services industry to answer regulatory requests on time and with the correct information?
  • Do they have a plan in place for their call recording retrieval for when the FCA comes knocking?
  • Are you ahead or behind compared to your peers in implementing a robust call recording and retrieval compliance plan?

In completing the call recording survey, you will:

  • Receive the complementary report with all the findings and conclusions
  • Receive an optional hard copy of Fintech Finance Magazine for a year, and
  • Be part of our prize draw to win a GoPro Hero4

Source: http://www.businesssystemsuk.co.uk/blog/2016/03/21/how-prepared-are-financial-institutions-to-face-the-demands-set-by-regulators/

Publish Date: March 21, 2016 5:00 AM


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