The way call recordings are stored, plays an important role in ensuring organisations are able to access audio assets either for compliance or business intelligence purposes. Today, magnetic tape represents one of the riskiest storage mediums for recordings as it has a finite lifespan (10-20 years) and is susceptible to premature degrading dependent on storage conditions and access frequency. In the past, keeping multiple copies and transcription have been the recommended failsafe methods. Today however, digitisation (moving the audio data to a digital environment such as a hard drive or the cloud) has become best practice as it helps organisations reduce disadvantages and risks that come along side magnetic media.
Note: If the tape is in poor conditions, there is a high probability that retrieving calls will not be possible. Tapes are prone to fast deterioration, so if you have any tape recordings that have been stored for longer than five years, it is important to start thinking about retrieving the data stored within them as soon as possible.
Additionally, you need to consider your call recorder manufacturer as calls may have been stored in different formats and potentially have encryption. At Business Systems we partner with a number of manufacturers, including NICE, Verint and Red Box Recorders, and can help extract calls from current and discontinued recorders, so to homogenise the data and provide you with a single point of access.
Do you still store your call recordings on tape?
Publish Date: December 20, 2016 5:00 AM
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