These past few weeks have been promising.
The pandemic lockdown restrictions have slowly started to lift. Shops (and soon even pubs) are gradually starting to re-open.
Businesses are now also complying with a host of new workplace guidelines, designed to create safe workspaces for employees.
According to GOV.UK, the main objective to these guidelines is to: ‘maintain social distancing wherever possible, on arrival and departure’.
As more of us might start to make a gradual return to the office, contact centre workforce planning teams need to carry on doing what they do best – balancing work volumes with workforce capacity, whilst ensuring a high level of customer service.
But this time, let’s not forget they also need to consider the new workplace guidelines…
How can Workforce Management functionality help?
The rest of this article can be found exclusively on Scott Budding’s Linkedin Author posts. Check our the rest of this article - ‘How To Manage A Gradual Return To The Office With Workforce Planning’.
Publish Date: July 20, 2020
Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.
Demarc Network Traffic Monitor
A lightweight Network Traffic Monitor that privides real-time traffic alerts and tracks all IP and SIP endpoints at Demarc. It analyzes mirrored SIP Trunk and Internet traffic in real-time and compiles Network Traffic Analytics (NTA) for all endpoints giving daily network traffic telemetry, most active endpoint summary, endpoint search table and more.
|Scopserv Integrated Services
ScopTEL IP PBX
The ScopTel IP PBX solution is a distributed software application
that can be installed on both virtual and physical servers, thus
offering a multitude of architectural designs from premise-based
servers to a centralized data center (DC) hosted WAN
environment. The application is distributed as an ISO which
includes the customized Linux operating system
Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
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