Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

Mobile Call Recording – How To Keep Traders Trading - Business Systems UK Ltd - ContactCenterWorld.com Blog

Mobile Call Recording – How To Keep Traders Trading

With markets fluctuating wildly due to the economic effects of the coronavirus outbreak, and companies closing offices and asking employees to work from home, organisations have had to adapt rather quickly in uncertain times.

Financial Services Firms in particular, have had the burden of setting up traders to work remotely, recreating the carefully monitored environment of the trading floor at not just one site, but potentially thousands.

....NOTE - content continues below this message

INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

According to The Financial Conduct Authority (FCA) all firms are expected to have contingency plans in place to deal with major events. The FCA also state that they do not have any issues with UK staff working from backup sites, or home, so long as regulatory obligations are met. This may include, for example, ensuring recordings between traders and customers are still being recorded and monitored.

Keep Calm - There’s Mobile Call Recording

When the need for mobile call recording was first introduced by the FCA In 2011, enforcing that all ‘relevant mobile communications between traders’ had to be recorded (including both SMS and voice), most solutions on offer at the time relied on applications being installed on the mobile handset to route the call via a call recording system. These applications were considered highly unstable due to the risk of failure as well as the risk of being tampered.

Today, mobile recording technologies have advanced greatly, and enable traders to operate effectively from home while remaining compliant with regulations such as GDPR, MiFID II and Dodd Frank regulatory requirements.

The move to home working has been a long time coming. However, the recent COVID-19 outbreak has raised visibility of smart solutions which have a goal in mind of meeting global regulations.

Many mobile call recording solutions available today are easy to deploy, can be deployed in days and most importantly ensure complete compliance whilst you are away from the trading office.

Some more of the benefits of mobile call recording includes:

  • It’s flexible and compliant, supports training, governance and improves productivity
  • Improves employee mobility – allows employees to remain responsive and ensures they can work productively from any location.
  • Many solutions can integrate seamlessly with existing systems with little to no IT support

Some options for mobile call recording technology includes:

  • TeleWare Re:Call App
  • TeleWare Mobile Call Recording
  • TeleMessage Mobile Call Recording (includes WhatsApp recording)

Ultimately, technology is playing a vital role in keeping financial services fully operational and compliant during this uncertain time. If you need more information on Mobile Call Recording solutions, then get in touch with our team.

Source: https://www.businesssystemsuk.co.uk/blog/2020/03/30/mobile-call-recording-keep-traders-trading/

Publish Date: March 30, 2020 5:00 AM


2020 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
 



View more from Business Systems UK Ltd

Recent Blog Posts:
Business Systems (UK) Ltd Awarded Supplier Place on SPARK DPSAugust 13, 2020 5:00 AM
Top 4 Benefits Of A Cloud Contact CentreAugust 10, 2020 5:00 AM
How To Manage A Gradual Return To The Office With Workforce PlanningJuly 20, 2020 5:00 AM
Navigating & Adapting Your Contact Centre For the FutureJune 10, 2020 5:00 AM
Top Tips for Combating Challenges In The Contact Centre During COVID-19April 28, 2020 5:00 AM
Top 10 Tips For The Modern Contact CentreApril 8, 2020 5:00 AM
Mobile Call Recording – How To Keep Traders TradingMarch 30, 2020 5:00 AM
Real-Time Adherence – A Key Ingredient To Help You Manage Your Workforce RemotelyMarch 25, 2020 5:00 AM
How To Manage Remote Contact Centre Agents During the COVID-19 OutbreakMarch 25, 2020 5:00 AM
Top 3 Resource Planning Techniques Within The Contact CentreMarch 13, 2020 5:00 AM

Industry Champion Award Leaderboard

Submit Event

Upcoming Events

Join professionals in the CX and contact center world at our online Expo, part of the 15th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices event.

Attending the EXPO is FREE to any member of our association and you can me... Read More...
 119 
Share

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =