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Robotic Process Automation in Customer Service - Business Systems UK Ltd - ContactCenterWorld.com Blog

Robotic Process Automation in Customer Service

In today’s digital world, robotic process automation (RPA) is experiencing a fast uptake, driven primarily by the abundance of data accumulated by organizations and changes in consumer behavior.

As consumers, we have come to expect immediacy and accuracy for our typical dealings with companies, like seeking an answer to a question, placing or changing an order, or just updating our details. OBut, when faced with more complex issues, we look for empathy and understanding, and it is on these occasions that we tend to seek human assistance. Getting the perfect balance between the two represents a big challenge for companies, while at the same time it offers a significant opportunity to improve not only customer satisfaction but the bottom line as well. And this is where automation can help.

Robotic Process Automation in Customer Service

The rest of this article can be found exclusively on the smartcustomerservice.com website >

Interested in RPA solutions? Then check out our website or contact our team for more information.

Source: http://www.businesssystemsuk.co.uk/blog/2017/04/06/robotic-process-automation-in-customer-service/

Publish Date: April 6, 2017 5:00 AM


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