Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Xerox remains at the forefront of printing technology - Altron - ContactCenterWorld.com Blog

Xerox remains at the forefront of printing technology

12 October 2015

If you still associate Xerox only with printing technology, you’re at least a decade out of date. Xerox’s technologies can be found across many industries – in healthcare, transportation, human resources, financial services and customer care. The company employs 50 000 call centre agents to handle queries for its clients in sectors as diverse as telecoms and retail, processes 950 million medical claims a year and is helping governments and private companies to analyse massive amounts of data to create more smart cities.

This was the message delivered by Dr Sophie Vandebroek, Xerox’s Chief Technology Officer and President of the Xerox Innovation Group, on her recent visit to South Africa.


Sophie was in South Africa to visit Bytes Documents Solutions, Xerox’s largest global partner in its document technology business and the authorised Xerox distributor in 26 sub-Saharan countries. She also led discussions with BDS’ parent company Altron TMT to explore more potential tie-ups, since Xerox has many applications of interest to South African customers.


“I’m here to strengthen the relationship because in addition to Bytes Document Solutions being a great partner, there is more we can do, especially now that Xerox has such a fantastic business in healthcare, transportation, customer care and education services,” she said.


Speaking to Bytes Document Solutions executives, she said that Xerox’s novel technologies include the function of a teacher inserting a handwritten test from a pupil into a multifunction printer, which then analyses the results and provides feedback so advanced that it can determine whether the affected child has a weakness in arithmetic. These technologies are making inroads in clinics and schools today, having first been created and tested in the Xerox Innovation Laboratories.


Sophie, in her dual role as CTO and President of the Xerox Innovation Group, oversees the innovation laboratories in the United States, Canada, France and India together with Xerox’s joint, research-focused venture with Fuji in Japan. Much of the research focuses on automation to enable processing work at massive scale; and on analytical tools and algorithms for big data to turn masses of information into practical personalised
solutions.


“Our teams around the world always look into the future,” she said. The Bangalore lab has about 100 researchers, more than half holding doctorate degrees in computer analytics. Others specialise in machine intelligence and some are physicians, since the lab concentrates on healthcare as well as transportation projects.


The company’s lab in Toronto focuses on material science and chemistry, including research into more environmentally friendly toners, inks and longer life components for printing devices, as well as printed electronics.
Soon Xerox, in collaboration with its partner ThinFilm, will introduce printed labels with electronics embedded into them to create smart labels.


Xerox’s research lab in France concentrates on machine intelligence and data analytics for many industry sectors. “The researchers are using machine intelligence to create virtual agents that are automated to do customer care,” adds Sophie.


Sophie personally holds 14 US patents for her breakthroughs in micro-electronics, but Xerox and Fuji Xerox together register a staggering 30 patents every week.


“A patent is for something totally new that didn’t exist before and that’s not easy to do,” she said. “But if you are really an expert in If you are really an expert in your field you can push the boundaries of the unknown and create whole new technologies."


During her visit, Sophie was asked how often Xerox’s innovations failed. “I don’t call it failure, I call it learning,” she said. “If you do not fail once in a while you are not learning - if you don’t push the boundaries you will never know the possibilities. But you have to be very agile. If something looks like it’s not going to work you don’t keep investing in it. You keep adjusting what you are working on.”

Source: http://www.bytes.co.za/blog/xerox-remains-forefront-printing-technology

Publish Date: October 12, 2015 5:00 AM


2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.
PH: 612-601-1095

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
PH: 01442 458300

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
PH: 03333 660 160
 



View more from Altron

Recent Blog Posts:
Xerox remains at the forefront of printing technologyOctober 12, 2015 5:00 AM
Bytes Leadership DNA Series #1October 2, 2015 5:00 AM
Industry Insight: Comply or face the consequencesSeptember 1, 2015 5:00 AM

New 2021 Membership

About us - in 60 seconds!

Submit Event

Upcoming Events

Join Calabrio May 5th at 10am GMT in our first annual CX quiz that tests—and rewards—your expertise in arguably the most important aim of contact centres. 1 hour + 16 questions + multiple discussions = An unforgettable experience. You and your fellow... Read More...
 128 

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =