CCW TV PROGRAMMING
From experience Teleopti believes successful companies start with inspired people and here CEO, Olle Dűring outlines 7 winning strategies to make your organization a great place to work.
At Teleopti we agree with the saying “to win in the marketplace, you must first win in the workplace ”. This is especially relevant as employees often spend more waking hours with their colleagues than they do with their own partners or families so keeping them happy and engaged should be a top priority. We have found to achieve this, people need to work in a positive environment where they can continue to grow, remain engaged and be productive. However, the reality is many companies are experiencing a crisis of employee engagement and are simply not aware of it.
It’s time to apply the principles of Workforce Management (WFM) and here is our 7-step guide:
Make your company a great place to work. Learn how to power employee engagement with WFM. To find out more, download Teleopti’s latest white paper aimed at senior executives: “A Guide to Sustainable Business Success: Powering CX and Employee Engagement with Workforce Management”
Source: https://www.teleopti.com/blog/evolving-employee-engagement-with-workforce-management-wfm/
Publish Date: April 30, 2019 |
2.) | Eckoh CallGuard, ChatGuard, Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot. A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details. CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents. ChatGuard makes payments in Chat PCI DSS compliant and... (read more) |
Data is everything in the new era of customer service | May 20, 2019 |
Real-Time Adherence – the art of smarter scheduling | May 8, 2019 |
Evolving employee engagement with Workforce Management (WFM) | April 30, 2019 |
Guest Blog: There’s a brighter future for contact centre agents | April 12, 2019 |
Centralized or de-centralized WFM: 5 ways to strike the perfect balance | April 8, 2019 |
How patient are your customers? Erlang A may have the answer | March 25, 2019 |
Evaluating if the integration between your WFM & CX platform will be a big “Yes” | February 25, 2019 |
The whole organization is a customer service center – not everyone knows it yet! | February 4, 2019 |
Resistance to change – the arch nemesis of customer experience | January 22, 2019 |
5 steps to supercharge your customer service with contextual intelligence | January 7, 2019 |
CCW TV PROGRAMMING
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall