From experience Teleopti believes successful companies start with inspired people and here CEO, Olle Dűring outlines 7 winning strategies to make your organization a great place to work.
At Teleopti we agree with the saying “to win in the marketplace, you must first win in the workplace ”. This is especially relevant as employees often spend more waking hours with their colleagues than they do with their own partners or families so keeping them happy and engaged should be a top priority. We have found to achieve this, people need to work in a positive environment where they can continue to grow, remain engaged and be productive. However, the reality is many companies are experiencing a crisis of employee engagement and are simply not aware of it.
It’s time to apply the principles of Workforce Management (WFM) and here is our 7-step guide:
Make your company a great place to work. Learn how to power employee engagement with WFM. To find out more, download Teleopti’s latest white paper aimed at senior executives: “A Guide to Sustainable Business Success: Powering CX and Employee Engagement with Workforce Management”
Source: https://www.teleopti.com/blog/evolving-employee-engagement-with-workforce-management-wfm/
Publish Date: April 30, 2019 |
1.) | CrankWheel CrankWheel Screen Sharing CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents. CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform. Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out. The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client. Features: - Screen sharing - Agents can hand control over to the client - Warm lead capture widget that alerts the sales team instantly of an intere... (read more) |
Data is everything in the new era of customer service | May 20, 2019 |
Real-Time Adherence – the art of smarter scheduling | May 8, 2019 |
Evolving employee engagement with Workforce Management (WFM) | April 30, 2019 |
Guest Blog: There’s a brighter future for contact centre agents | April 12, 2019 |
Centralized or de-centralized WFM: 5 ways to strike the perfect balance | April 8, 2019 |
How patient are your customers? Erlang A may have the answer | March 25, 2019 |
Evaluating if the integration between your WFM & CX platform will be a big “Yes” | February 25, 2019 |
The whole organization is a customer service center – not everyone knows it yet! | February 4, 2019 |
Resistance to change – the arch nemesis of customer experience | January 22, 2019 |
5 steps to supercharge your customer service with contextual intelligence | January 7, 2019 |
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall