Call Assist - ContactCenterWorld.com Blog
Geelong’s premier inbound customer service provider making life easier for allied health professionals
Call Assist’s Geelong inbound customer service helps allied health professionals in the bayside city to do what they do best - provide outstanding care to those who seek their assistance.
With Call Assist’s experienced team handling the time-consuming phone calls, patient and client follow up information and inquiries, it means that Geelong allied-health workers can get back to the core business of helping their patients. After all, a passion to improve people’s health is a driver for people in the allied-health sector, and outsourcing aspects of customer service means they can devote themselves to just that.
Australia’s allied health sector is growing steadily and has a workforce that’s nudging 200,000. That equates to more than 25 per cent of the total health workforce across the country. And with areas including aged care and mental health increasing steadily, the demands on these professionals will continue to rise.
From podiatrists to physiotherapists and social workers to speech pathologists, the sheer amount of customer service demands can become overwhelming. But with Call Assist’s inbound customer service team assisting, the stress will slip away and you can focus on your patients.
Call Assist has experience in dealing with customers of many types of health care providers. We have a strong, proven track record when it comes to implementing a successful customer care plan that has your customers feeling positive, listened to and looked after.
Our team works with allied health clients to understand exactly what they need, then develops a comprehensive plan and training manual so our inbound customer service staff in Geelong can competently and efficiently handle all incoming calls.
You won’t believe how much of a difference enlisting a professional inbound customer service team can make until you give it a try. For more information, please don’t hesitate to contact Call Assist today.
Publish Date: June 28, 2019 5:00 AM
When people first set up a business, they dream of doing what they love all day while being their own boss.
It sounds pretty good, doesn’t it? But sometimes reality paints a different picture, with employers and staff in small to medium businesses often finding themselves swamped with daily administration tasks.
And that’s where Call Assist has the solution. We provide a virtual office service that can shoulder all those admin jobs that bog you down, freeing you to carry out the important job of running a successful, growing business in Geelong.
With our experienced team handling your admin needs, you’ll once again be able to work on the projects you want to without distraction from emails flooding in or phones constantly ringing. Just think of the hours of annoying admin you’ll no longer have to do yourself, or get your staff to do.
When it comes to our virtual office service Geelong businesses can feel confident we are administration experts with a keen eye for detail. No matter what task we’re set, we have you covered and will customise our virtual services to meet your business needs.
Whether you need us to answer your phone, keep a schedule of your up-coming meetings and appointments, carry out word processing, data entry, mail outs or even invoicing, you can rely on our team for a quality result. Our capabilities also include minutes and agenda, newsletters, mail merge, research, spreadsheets and comprehensive reports.
Put simply, Call Assist’s professional crew can become your secretary or administrative assistant without taking up a desk in your business. We’ll work hard to make your day easier.
Your virtual office team will be able to take calls that you divert, handling them in an agreed manner and relaying messages to you by email or SMS. It’s a genuine time saver and an administration solution that’s growing more popular among business owners every day.
To enjoy the quality services of a virtual office Geelong businesses need look no further than Call Assist’s highly-trained and friendly team. Contact us today to learn how we can help you strip away that admin stress.
Publish Date: May 30, 2019 5:00 AM
If you are looking for new efficiency and productivity measures for your business, have you considered switching your in-house customer service to a dedicated call centre?
At Call Assist we are Geelong inbound customer service experts, helping clients big and small to keep customers happy with the products and services they provide.
Our team strives for excellence in every inquiry we handle on your behalf. A high-quality inbound customer service that is responsive and promptly solves problems for customers can be the difference between retaining loyal customers or losing them to hungry competitors. And, with us on board, that won’t happen.
Outsourcing help desk customer service to a professional call centre makes life much easier for your workforce. Instead of spreading themselves too thin by handling customer service inquiries as well as other tasks, they can devote themselves to the core business of growing your products and services.
And with a dedicated call centre like Call Assist in your corner, you’ll also cut back on the time-consuming task of specifically training your staff in this particular area.
If your business has a global market, then using our Geelong inbound customer service team makes added sense because we can operate around the clock. Being available to customers all the time can only enhance your reach around the world.
With Call Assist taking on your help desk responsibilities, you can rest assured our experienced staff will be well trained in your range of products and services. This means we’ll be able to trouble shoot issues for customers and help to resolve the situation in a positive manner. We work hard to make every call a positive experience for your customers.
Because we develop a detailed customer service plan and training model, with strong input from our client, all our staff are well equipped to handle customer queries. We’re highly trained and experienced and we won’t let your company down.
If your company or organisation is looking for a professional Geelong inbound customer service team to help lift your business, please contact Call Assist today. You won’t be disappointed.
Publish Date: March 31, 2019 5:00 AM
If you want to successfully grow your business you need to understand what your customers consider, want and need.
To gather that detailed information takes time and resources. Instead of tasking your company staff with collecting this vital information - and drawing them away from other crucial work - why not outsource it to a market research agency Geelong companies trust?
That’s us - Call Assist. Our market research specialists can provide you with invaluable information about your existing customers and your target market. We’re professional, efficient and get the job done right, giving you the information to make strong business decisions on fact, not speculation. We’ll do the ‘homework’ so you can chart a positive, sound course forward for your business.
Our Geelong market research agency, backed by our outbound call centre, can carry out a wide range of duties for you. We are happy to do comprehensive surveys, customer analysis, product research as well as business statistics. It’s all about collecting a diverse range of information to grow your knowledge of your customers and market, giving you distinct advantage over your competitors.
Armed with this information, you’ll be able to better target your marketing effort effectively at profitable customers who are seeking your range of products or services.
If your in-house marketing team is already overworked dealing with strategy and other tasks, or you don’t actually have one as it the case with many smaller businesses, outsourcing to our market research agency can bring you quality data while saving you time and money.
Our team has worked with some of the Australia’s biggest brands and staff are highly experienced when it comes to market research. We can professionally and efficiently find and deliver important data on customer preferences and habits, as well as trends to our clients. It’s all about giving you that all-important edge on your competitors and we are happy to help.
If you are on the hunt for a market research agency Geelong businesses and those further afield rely on for a quality result, please contact Call Assist today.
Publish Date: February 27, 2019 5:00 AM
No business, big or small, wants to lose its customers to competitors.
With that in mind, customer service follow-ups are one of the best ways to retain big paying customers and in turn increase your business’s profitability.
But with staff under the pump and already shouldering heavy workloads, how do you achieve a quality follow-up service? How do you ensure your profitable customers feel valued and are being listened to so they keep spending money with your firm?
For some businesses, it’s just too hard. It’s a time-consuming business to call up hundreds of customers and find out what they think about the service they received and how it could be better.
But that doesn’t mean someone shouldn’t tackle this important job. If you don’t have time, put the task into the capable hands of Call Assist’s experienced team at its 20-seat call centre.
At Call Assist, our professional yet friendly team is well versed in providing quality customer service follow-ups for a range of businesses. Our team has wide experience in being at the front-line of customer service, listening to clients and providing them with a positive experience that focuses on their interaction with your brand and your products.
Professional customer service follow-ups can play a major role in the sustained success of your company. Get them wrong and you lose customers to competitors. Get them right and you’ll earn customer loyalty. And that, to a business, is gold.
By outsourcing this area of customer service, you free up your staff to carry out other important work. And because we’re dedicated to follow-up calls, we’ll make sure calls are made swiftly and efficiently. It’s about making a good impression and helping grow your brand and your business.
If you would like to know more about how we can help with customer service follow-ups, please contact Call Assist today.
Publish Date: January 31, 2019 5:00 AM
Every successful business is striving to be a leader in its market and the competition is fierce.
But we can help you forge to the front with our professional business survey services. By carrying out business surveys in your Geelong company’s target demographic, our experienced market research team can give you the edge over your competitors.
In an ever-changing economy many businesses spend thousands, if not millions, of dollars in an attempt to predict the needs, wants and thoughts of their customers. Get it wrong, and the money is down the drain. Get it right, and your business reaps the rewards.
At Call Assist, our highly-trained outbound call centre staff are experienced in handling detailed business surveys Geelong clients can rely on for quality information. With the data we provide, you can make educated business decisions based on concrete information, not mere speculation. And those decisions can lead to more effective marketing and higher profits.
So don’t throw your money away on bad research. Go with the team you can trust - Call Assist. Our market research team can also assist you with product research and customer analysis.
Whether you have a small business or large, run a government department or a marketing company, we can help.
When businesses fail to carry out these surveys and other market research, their sales and promotions can start to slide. There’s no denying that survey work can be time consuming, however you overlook it at your peril.
But why devote the precious time of your own staff to carry out such surveys when you can hand the task to Call Assist’s team with confidence?
We’re specialists in this field and we’re backed by a professional call-centre team and years of experience. With our abilities and infrastructure we can reach a huge number of people with ease, giving you accurate data to help drive your company forward.
For quality business surveys Geelong businesses can trust Call Assist to deliver a quality result. Please contact us today for more information.
Publish Date: September 23, 2018 5:00 AM
Allied health professionals are under the pump.
They carry busy client loads every day but, in many cases, still have to shoulder the burden of time-consuming customer service to keep their businesses on track.
So why not turn to a professional call centre team that can lighten the load by providing inbound customer service for allied health professionals. That means you can focus on what you do best - helping your clients.
At Call Assist, our highly-trained staff have valuable experience in helping businesses handle their customer service needs, dealing with inquiries, appointments and general calls that flood through reception on a daily basis.
We tailor our inbound customer service for allied health professionals to each individual client to ensure our approach is efficient and thorough. And with Call Assist in your corner, you can be assured we’ll provide a positive front-line presence that your clients will appreciate.
Whether you are a physiotherapist, a podiatrist or a psychologist, our team can make a real difference to the running of your business.
Let’s face it, we’ve all sat in allied-health waiting rooms. They’re hectic, often packed, phones keep ringing and there never seem to be enough staff around to cope with the calls, the appointment setting and the constant barrage of enquiries.
So how do you get around it? Hire more office staff? Take on more responsibility yourself? Or outsource much of the customer service activity to a trusted call centre team? It’s a no-brainer.
While Call Assist can save you time, it can also save you the cost of employing extra full-time staff to provide relief.
The allied health sector is a vibrant industry and the professionals who forge careers in it comprise more than 25 per cent of Australia’s health labour force. At Call Assist we recognise how important allied health is and relish the opportunity to support the professionals within its ranks.
If you would like to know about our inbound customer service for allied health professionals, please contact us at Call Assist for more information.
Publish Date: June 30, 2018 5:00 AM
Having an inbound customer call service is a necessary tool for any business that wants to provide comprehensive customer service to customers or clients seeking assistance or further information. Employing the expertise of the Call Assist inbound customer service Geelong specialists will provide many noticeable benefits—such as increased customer retention, customer satisfaction and customer loyalty.
There are two main types of customer service when it comes to calls. These are inbound and outbound customer service. Outbound customer service is a proactive approach which involves an agent contacting customers to follow up on an experience, service or product. Whereas, inbound customer service is a more traditional approach whereby customers contact a representative regarding a service, product or experience.
Our team at Call Assist can provide both inbound and outbound customer service management, providing a comprehensive and effective service for your customers.
Any business serious about improving their customer service should have some type of inbound customer service call set up. With research showing that retaining customers through solving issues and following up on services more profitable in the long term than directing resources towards gaining new customers.
Often businesses are so focused on attracting new business that they neglect their existing profitable customers and as a result lose their customer base. By acquiring the help of the Geelong inbound customer service experts Call Assist, not only will you save money but we will keep existing customers profitable and happy whilst you focus on converting new ones.
Our staff at Call Assist are trained in delivering the best possible experience for your customers and quickly solving any queries or issues they may have, resulting in higher customer satisfaction and more sales in the future.
If you’re looking for an opportunity to increase sales and the experience of your existing customer base without having to use more resources, contact Call Assist today.
Publish Date: March 8, 2018 5:00 AM
While telemarketing is an essential tool for many successful businesses it does take time, attention and training to run effectively in-house.
That’s why many organisations are turning to Call Assist for help. With a professional 20-seat outbound call centre, our staff are experienced in providing telemarketing in Geelong to a wide range of clients across the country.
And with customers becoming increasingly frustrated with overseas call centres, perhaps it’s time to look “local” in your search for a high-performing, experienced telemarketing team.
Based in Geelong, Call Assist offers quality telemarketing services that help grow your business in a range of ways including uncovering new customers amd building strong relationships. Because we’re experienced telemarketers, we know how to make our calls a positive experience for the people and businesses we contact on your behalf. After all, it’s all about representing your organisation with confidence, calmness and courtesy.
From business-to-business promotions to campaigns focusing on your extensive data base, we work efficiently on your behalf. We also abide and respect all relevant rules and regulations including the Do Not Call register.
Outsourcing your telemarketing to Call Assist makes good business sense. Running an in-house telemarketing service can be a costly proposition when you take into account training, recruitment and running expenses.
When you get Call Assist’s professional telemarketers to handle the task for you, they hit the ground running. That’s because our staff are well trained and experienced at what they do. Let us do the telemarketing while you focus on building your business.
So contact us at Call Assist today and discover how we can help your business go from strength to strength with our professional telemarking services in Geelong.
Publish Date: February 28, 2018 5:00 AM
While staff are enjoying a well-earned Christmas and New Year holiday, many businesses can’t just switch off their activities and stay in limbo until their return.
That’s where Call Assist’s call centre in Geelong can help businesses, big and small. Our experienced team will be hard at work the whole way through the festive break. And we’re happy to support your company or organisation, filling gaps left by holidaying staff by handling all your calls to help keep operations running smoothly.
Our inbound, outbound call centre staff are experts at hitting the ground running. Highly trained and knowledgeable about the clients they represent, they will represent your brand professionally with every call they handle.
If you need the assistance of a call centre Geelong businesses, and those much further afield, can rely on Call Assist for a quality result.
Our efficient, front-line staff provide a range of services including: inbound and outbound call centre; help desk and technical support for customers; inbound customer service; debt collection; and collection of information through formal surveys and thorough market research.
You can also ask us about our appointment setting and virtual business administration services too.
There’s no such thing as down time at Call Assist’s call centre in Geelong. And that’s good news for your staff and business - employees get a break and your business gets to run smooothly while they’re away.
For more information, please contact us at Call Assist.
Publish Date: December 22, 2017 5:00 AM
If you want your next marketing initiative to deliver a great return on investment, draw on Call Assist’s professional team to deliver quality campaign support.
We have a wealth of experience when it comes to delivering high-level marketing campaign support for a range of clients including governments departments and marketing organisations. With a 20-seat call centre at the core of our business, our expert operators are ready and willing to collect the information you need to drive your campaign to success.
Businesses today are constantly juggling daily demands as they battle to stay on schedule. And that pace gets even faster in the midst of a major marketing campaign. So take advantage of our team’s experience and outsource your support needs, freeing up your staff to concentrate on other important marketing tasks during this high-pressure time.
At Call Assist, we offer a comprehensive range of services to help drive marketing campaigns forward. From membership drives, customer resource management, loyalty programs and sale inquiries right through to handling sales and services outside business hours, we can help. We even offer emergency assistance to customers, providing a friendly front-line contact on behalf of our clients.
Our call centre staff know every client’s campaign thoroughly before they start working on it. We understand that knowledge is essential when it comes to clear communication with customers. That’s why we work with the client to tailor a campaign manual, which is used to train our team so they’re fully briefed on the marketing campaign and ready to work.
So capitalise on your expenditure and call in the marketing campaign support specialists - Call Assist. Contact us to find out how we can help make your marketing initiative a stand-out success.
Publish Date: September 25, 2017 5:00 AM
When you are on the hunt for quality call centre services to assist your business, it’s important you turn to the right team for a top result.
So why outsource overseas when there are great local options available in Australia? Options that offer a professional approach, can engage positively with your customers and clients and help build and support your business.
At Call Assist, we’re happy our Geelong-based call centre team is making a real difference to business clients big and small. We’re articulate, we’re efficient and we are proudly local.
That local characteristic is important to clients across Australia. Our experienced front-line staff are highly trained to meet the business needs of every client and they’re committed to excellence the minute they start their working day.
Whether you’re after outbound sales and telemarketing, help desk services, campaign support or a team to carry out vital appointment setting to free up your staff, we can help. We can also provide quality market research or inbound customer services that strike just the right note with people using your products and services.
When you use a local team for call centre services, you can enjoy peace of mind that they’ll understand the nuances of the English language and be able to speak clearly and articulately to your customers and clients. Our team members are professional communicators who work hard to make every phone contact a comfortable and positive experience, helping keep customers faithful to your business for years to come.
So why risk the reputation of your business, which you have sunk passion, long hours and money into, by outsourcing call centre services from an overseas provider?
We all know that a bad call centre experience leaves an ugly lasting impression and is that what you want for your clients? And, in today’s competitive world, lost clients equate to lost revenue opportunities and there’s no way to pitch that as positive.
If you want your brand to shine and your customers to stay content, turn to our team at Call Assist for a comprehensive range of call centre services. We’re local, we’re committed to quality and we can help you build your business. Please contact us for more information.
Publish Date: June 29, 2017 5:00 AM
If your business is on the hunt for quality call centre services, there’s a leading local contender that stacks up admirably with overseas options.
At Call Assist, an inbound-outbound call centre in Geelong, our experienced employees provide quality front-line services for the clients they represent, helping to grow their businesses and their customer base.
While some businesses believe they’ll reduce costs by looking overseas the shift offshore might come at a price. Customers often prefer the familiar. They want good communicators, clear English and people who are based here, in this country. It’s that link of language, that knowledge of current events and a sense of comfort, and it’s a valuable asset for local businesses to capitalise on.
If customers have a bad experience with an overseas call centre, they’re gone. And so is their business – sometimes permanently. Suddenly, instead of cutting costs by heading offshore, you may be cutting customers through dissatisfaction.
There are many reasons to look locally when it comes to call centres. Easy access to professionally trained staff and comprehensive services, coupled with a commitment to excellence, makes Geelong-based Call Assist a popular choice.
Call Assist is the perfect vehicle for businesses that are rapidly growing or need extra staff during peak periods. With us in your corner, there’s no need to hire temporary staff, saving you recruitment time, office space and organisational headaches. Instead, rely on our team in areas including telemarketing, help desk, appointment setting, secretarial services, business administration and virtual administration.
For businesses looking to outsource work to a call centre, Call Assist is a great option. We’re the call centre Geelong clients and those further afield rely on for quality business solutions. Please contact us for more information.
Publish Date: February 28, 2017 5:00 AM
If your organisation is seeking quality inbound customer service, you can’t go wrong with Geelong-based Call Assist.
Our 20-seat inbound call centre, staffed by experienced and well-trained operators, is building a strong reputation for excellent service among national and international clients. From the minute we come on board, you’ll have access to efficient front-line staff who take pride in representing your business to a high standard.
The members of our inbound customer service team in Geelong know how vital that first point of contact is with your clients and they won’t let you down. With strong training in your brand, services and products, they’ll be able to fulfil roles including handling customer questions in a friendly, capable manner that will make the experience a positive one for the person calling in.
Call Assist’s inbound call centre is also a valuable tool for businesses looking to outsource their sales. We’re highly efficient and will deliver strong inbound sales results that will boost your business while helping you to identify potential sales opportunities at the same time.
Reputation is a key to successful business. Without it, organisations suffer and profits can drop. We recognise that and we’re committed to ensuring every contact we have with your clients and potential customers will enhance both your brand and sales and build goodwill for your company. We want your clients to be repeat clients and we’ll work hard to make that happen.
Whether you use our team to handle the bulk of your customer service needs or to boost your own workforce in peak periods, you won’t be disappointed with the result.
If your organisation is seeking excellent inbound customer service Geelong call centre Call Assist won’t let you down. In fact, we’ll do our utmost to help build you up. Please contact us for more information on our comprehensive range of inbound call centre services.
Publish Date: January 29, 2017 5:00 AM
Quality market research is an important tool for businesses in Geelong and across the globe as they strive to capitalise on every possible business efficiency and opportunity while keeping ahead the competition.
With this in mind, it’s no wonder many companies and organisations are turning to Call Assist’s professional team to deliver the research data they need to make considered business decisions that are founded on fact.
By outsourcing your market research to our expert outbound call centre staff you soon have in your hands a window to the likes, dislikes, expectations, buying patterns and even location of your customers. And, in a business where the customer or client is king, that information can be pure gold.
Market research helps businesses to chart their growth and direction with confidence. Whether you’re keen to launch a new product or service, want greater knowledge on the market and its evolving trends or seek insight into your competitors, research by Call Assist can help. All businesses are after an edge that puts them ahead of the field and our team can deliver you data that will help you lead the pack.
When it comes to market research Geelong clients and those much further afield can rely on Call Assist for services including product research, surveys, business statistics and all-important customer analysis. From testing new markets to exploring customer buying habits, our expert team has the skill and experience to carry out comprehensive market research to benefit your organisation.
Then, armed with the quality research data we can gather on your behalf, you are well positioned to make clever decisions to enhance your organisation’s growth, direction and future.
If you would like to know how outsourcing your market research in Geelong can benefit your business, please don’t hesitate to contact us at Call Assist. No matter what size your business is or where it’s located in the world, we can help.
Publish Date: December 21, 2016 5:00 AM