Call Assist - ContactCenterWorld.com Blog
Having an inbound customer call service is a necessary tool for any business that wants to provide comprehensive customer service to customers or clients seeking assistance or further information. Employing the expertise of the Call Assist inbound customer service Geelong specialists will provide many noticeable benefits—such as increased customer retention, customer satisfaction and customer loyalty.
There are two main types of customer service when it comes to calls. These are inbound and outbound customer service. Outbound customer service is a proactive approach which involves an agent contacting customers to follow up on an experience, service or product. Whereas, inbound customer service is a more traditional approach whereby customers contact a representative regarding a service, product or experience.
Our team at Call Assist can provide both inbound and outbound customer service management, providing a comprehensive and effective service for your customers.
Any business serious about improving their customer service should have some type of inbound customer service call set up. With research showing that retaining customers through solving issues and following up on services more profitable in the long term than directing resources towards gaining new customers.
Often businesses are so focused on attracting new business that they neglect their existing profitable customers and as a result lose their customer base. By acquiring the help of the Geelong inbound customer service experts Call Assist, not only will you save money but we will keep existing customers profitable and happy whilst you focus on converting new ones.
Our staff at Call Assist are trained in delivering the best possible experience for your customers and quickly solving any queries or issues they may have, resulting in higher customer satisfaction and more sales in the future.
If you’re looking for an opportunity to increase sales and the experience of your existing customer base without having to use more resources, contact Call Assist today.
Publish Date: March 8, 2018 5:00 AM
While telemarketing is an essential tool for many successful businesses it does take time, attention and training to run effectively in-house.
That’s why many organisations are turning to Call Assist for help. With a professional 20-seat outbound call centre, our staff are experienced in providing telemarketing in Geelong to a wide range of clients across the country.
And with customers becoming increasingly frustrated with overseas call centres, perhaps it’s time to look “local” in your search for a high-performing, experienced telemarketing team.
Based in Geelong, Call Assist offers quality telemarketing services that help grow your business in a range of ways including uncovering new customers amd building strong relationships. Because we’re experienced telemarketers, we know how to make our calls a positive experience for the people and businesses we contact on your behalf. After all, it’s all about representing your organisation with confidence, calmness and courtesy.
From business-to-business promotions to campaigns focusing on your extensive data base, we work efficiently on your behalf. We also abide and respect all relevant rules and regulations including the Do Not Call register.
Outsourcing your telemarketing to Call Assist makes good business sense. Running an in-house telemarketing service can be a costly proposition when you take into account training, recruitment and running expenses.
When you get Call Assist’s professional telemarketers to handle the task for you, they hit the ground running. That’s because our staff are well trained and experienced at what they do. Let us do the telemarketing while you focus on building your business.
So contact us at Call Assist today and discover how we can help your business go from strength to strength with our professional telemarking services in Geelong.
Publish Date: February 28, 2018 5:00 AM
While staff are enjoying a well-earned Christmas and New Year holiday, many businesses can’t just switch off their activities and stay in limbo until their return.
That’s where Call Assist’s call centre in Geelong can help businesses, big and small. Our experienced team will be hard at work the whole way through the festive break. And we’re happy to support your company or organisation, filling gaps left by holidaying staff by handling all your calls to help keep operations running smoothly.
Our inbound, outbound call centre staff are experts at hitting the ground running. Highly trained and knowledgeable about the clients they represent, they will represent your brand professionally with every call they handle.
If you need the assistance of a call centre Geelong businesses, and those much further afield, can rely on Call Assist for a quality result.
Our efficient, front-line staff provide a range of services including: inbound and outbound call centre; help desk and technical support for customers; inbound customer service; debt collection; and collection of information through formal surveys and thorough market research.
You can also ask us about our appointment setting and virtual business administration services too.
There’s no such thing as down time at Call Assist’s call centre in Geelong. And that’s good news for your staff and business - employees get a break and your business gets to run smooothly while they’re away.
For more information, please contact us at Call Assist.
Publish Date: December 22, 2017 5:00 AM
If you want your next marketing initiative to deliver a great return on investment, draw on Call Assist’s professional team to deliver quality campaign support.
We have a wealth of experience when it comes to delivering high-level marketing campaign support for a range of clients including governments departments and marketing organisations. With a 20-seat call centre at the core of our business, our expert operators are ready and willing to collect the information you need to drive your campaign to success.
Businesses today are constantly juggling daily demands as they battle to stay on schedule. And that pace gets even faster in the midst of a major marketing campaign. So take advantage of our team’s experience and outsource your support needs, freeing up your staff to concentrate on other important marketing tasks during this high-pressure time.
At Call Assist, we offer a comprehensive range of services to help drive marketing campaigns forward. From membership drives, customer resource management, loyalty programs and sale inquiries right through to handling sales and services outside business hours, we can help. We even offer emergency assistance to customers, providing a friendly front-line contact on behalf of our clients.
Our call centre staff know every client’s campaign thoroughly before they start working on it. We understand that knowledge is essential when it comes to clear communication with customers. That’s why we work with the client to tailor a campaign manual, which is used to train our team so they’re fully briefed on the marketing campaign and ready to work.
So capitalise on your expenditure and call in the marketing campaign support specialists - Call Assist. Contact us to find out how we can help make your marketing initiative a stand-out success.
Publish Date: September 25, 2017 5:00 AM
When you are on the hunt for quality call centre services to assist your business, it’s important you turn to the right team for a top result.
So why outsource overseas when there are great local options available in Australia? Options that offer a professional approach, can engage positively with your customers and clients and help build and support your business.
At Call Assist, we’re happy our Geelong-based call centre team is making a real difference to business clients big and small. We’re articulate, we’re efficient and we are proudly local.
That local characteristic is important to clients across Australia. Our experienced front-line staff are highly trained to meet the business needs of every client and they’re committed to excellence the minute they start their working day.
Whether you’re after outbound sales and telemarketing, help desk services, campaign support or a team to carry out vital appointment setting to free up your staff, we can help. We can also provide quality market research or inbound customer services that strike just the right note with people using your products and services.
When you use a local team for call centre services, you can enjoy peace of mind that they’ll understand the nuances of the English language and be able to speak clearly and articulately to your customers and clients. Our team members are professional communicators who work hard to make every phone contact a comfortable and positive experience, helping keep customers faithful to your business for years to come.
So why risk the reputation of your business, which you have sunk passion, long hours and money into, by outsourcing call centre services from an overseas provider?
We all know that a bad call centre experience leaves an ugly lasting impression and is that what you want for your clients? And, in today’s competitive world, lost clients equate to lost revenue opportunities and there’s no way to pitch that as positive.
If you want your brand to shine and your customers to stay content, turn to our team at Call Assist for a comprehensive range of call centre services. We’re local, we’re committed to quality and we can help you build your business. Please contact us for more information.
Publish Date: June 29, 2017 5:00 AM
If your business is on the hunt for quality call centre services, there’s a leading local contender that stacks up admirably with overseas options.
At Call Assist, an inbound-outbound call centre in Geelong, our experienced employees provide quality front-line services for the clients they represent, helping to grow their businesses and their customer base.
While some businesses believe they’ll reduce costs by looking overseas the shift offshore might come at a price. Customers often prefer the familiar. They want good communicators, clear English and people who are based here, in this country. It’s that link of language, that knowledge of current events and a sense of comfort, and it’s a valuable asset for local businesses to capitalise on.
If customers have a bad experience with an overseas call centre, they’re gone. And so is their business – sometimes permanently. Suddenly, instead of cutting costs by heading offshore, you may be cutting customers through dissatisfaction.
There are many reasons to look locally when it comes to call centres. Easy access to professionally trained staff and comprehensive services, coupled with a commitment to excellence, makes Geelong-based Call Assist a popular choice.
Call Assist is the perfect vehicle for businesses that are rapidly growing or need extra staff during peak periods. With us in your corner, there’s no need to hire temporary staff, saving you recruitment time, office space and organisational headaches. Instead, rely on our team in areas including telemarketing, help desk, appointment setting, secretarial services, business administration and virtual administration.
For businesses looking to outsource work to a call centre, Call Assist is a great option. We’re the call centre Geelong clients and those further afield rely on for quality business solutions. Please contact us for more information.
Publish Date: February 28, 2017 5:00 AM
If your organisation is seeking quality inbound customer service, you can’t go wrong with Geelong-based Call Assist.
Our 20-seat inbound call centre, staffed by experienced and well-trained operators, is building a strong reputation for excellent service among national and international clients. From the minute we come on board, you’ll have access to efficient front-line staff who take pride in representing your business to a high standard.
The members of our inbound customer service team in Geelong know how vital that first point of contact is with your clients and they won’t let you down. With strong training in your brand, services and products, they’ll be able to fulfil roles including handling customer questions in a friendly, capable manner that will make the experience a positive one for the person calling in.
Call Assist’s inbound call centre is also a valuable tool for businesses looking to outsource their sales. We’re highly efficient and will deliver strong inbound sales results that will boost your business while helping you to identify potential sales opportunities at the same time.
Reputation is a key to successful business. Without it, organisations suffer and profits can drop. We recognise that and we’re committed to ensuring every contact we have with your clients and potential customers will enhance both your brand and sales and build goodwill for your company. We want your clients to be repeat clients and we’ll work hard to make that happen.
Whether you use our team to handle the bulk of your customer service needs or to boost your own workforce in peak periods, you won’t be disappointed with the result.
If your organisation is seeking excellent inbound customer service Geelong call centre Call Assist won’t let you down. In fact, we’ll do our utmost to help build you up. Please contact us for more information on our comprehensive range of inbound call centre services.
Publish Date: January 29, 2017 5:00 AM
Quality market research is an important tool for businesses in Geelong and across the globe as they strive to capitalise on every possible business efficiency and opportunity while keeping ahead the competition.
With this in mind, it’s no wonder many companies and organisations are turning to Call Assist’s professional team to deliver the research data they need to make considered business decisions that are founded on fact.
By outsourcing your market research to our expert outbound call centre staff you soon have in your hands a window to the likes, dislikes, expectations, buying patterns and even location of your customers. And, in a business where the customer or client is king, that information can be pure gold.
Market research helps businesses to chart their growth and direction with confidence. Whether you’re keen to launch a new product or service, want greater knowledge on the market and its evolving trends or seek insight into your competitors, research by Call Assist can help. All businesses are after an edge that puts them ahead of the field and our team can deliver you data that will help you lead the pack.
When it comes to market research Geelong clients and those much further afield can rely on Call Assist for services including product research, surveys, business statistics and all-important customer analysis. From testing new markets to exploring customer buying habits, our expert team has the skill and experience to carry out comprehensive market research to benefit your organisation.
Then, armed with the quality research data we can gather on your behalf, you are well positioned to make clever decisions to enhance your organisation’s growth, direction and future.
If you would like to know how outsourcing your market research in Geelong can benefit your business, please don’t hesitate to contact us at Call Assist. No matter what size your business is or where it’s located in the world, we can help.
Publish Date: December 21, 2016 5:00 AM
While checking in on your customers regularly is a vital part of keeping your business strong and efficient, it can certainly eat away the hours in your working day.
It’s a task that soaks up valuable time and resources, so turn to Call Assist’s call centres to carry out these functions for your Geelong organisation. We provide a quality business back-end office service that delivers professional results for a wide range of clients.
Our team can create and oversee customer-care plans including:
- Ringing your customer database to check in and update all the important details;
- Managing sales opportunities that can help grow your business;
- And database cleansing.
By outsourcing these duties to the experienced team in our call centres Geelong employers will have more time to devote to other key areas of their business. And isn’t that music to the ears!
Businesses, whether they’re small or large, all want to improve and grow. To do that, it’s imperative to maintain great customer links. Our professional call centre staff can help businesses achieve those strong links. We recognise the importance of quality customer-care plans and we’ve got the front-line experience to carry them out to a high standard.
If you would to know more about Call Assist’s call centres in Geelong and how our customer-care plans can help your business, please don’t hesitate to contact us for information.
Publish Date: November 29, 2016 5:00 AM
You can’t be everywhere at once – so take the stress off your shoulders with our professional inbound call centre operators.
At Call Assist, we’re a great asset to have on your side. Our experienced team will work with you to provide after-hours sales and service to maximise the marketing effectiveness of your business.
Our 20-seat inbound call centre has built a reputation for excellence within the industry, with staff highly trained and knowledgeable about every client’s business, services and products. We recognise that when we put on our headsets and start answering after-hours calls from your customers, we’re representing your company. And we won’t let you down.
Nowadays, when businesses in Geelong close their doors at 5.30pm that doesn’t mean the work is done. There are still customers who want your products and they don’t want to wait until those doors reopen the next morning. Or they want information or advice about your services.
That’s where Call Assist’s call-centre team can seamlessly step into the action, shouldering the after-hours traffic so the wheels keep turning overnight, the sales keep coming and your valuable customers remain happy that someone’s answered their call. And we all know a happy customer is a repeat customer and that’s great for your business.
When you’ve poured lots of resources into developing excellent products and services through strong marketing campaigns, you don’t want all that work to go to waste when home time hits at the end of the day. It’s a wasted opportunity and, in today’s business climate, customers are demanding more. They want access to businesses after hours. Call Assist is keen to help.
If you are after a quality inbound call centre to assist your Geelong business with after-hours sales and service, please contact us at Call Assist for more information.
Publish Date: October 29, 2016 5:00 AM
Call Assist provides a dedicated level one help desk for businesses based in Geelong and across Australia.
From lodging and managing tickets to providing remote desktop services, our professional team can handle a diverse range of customer inquiries through to completion.
Outsourcing IT help desk services in Geelong makes good sense to a growing number of clients, freeing them from the need to co-ordinate an in-house support service for customers of their products and services.
Our clients want their customers to have a positive experience the minute they call for help and information and that’s what Call Assist delivers. Our experienced IT help desk services staff in Geelong present a professional yet friendly first point of contact for your all-important customers, efficiently handling their IT requirements and finding a solution to their problems or questions. First impressions count for so much and it’s our job to make sure your customer feels appreciated, valued and happy with the service they receive. And that’s what we aim to deliver with every call that comes in to our help desk service.
Just say the words Information Technology to some people and you can see the panic leap across their face. Even those used to dealing with technology can sometimes need a hand in this technical world. So rest assured that our crew is across all aspects of your company’s requirements when it comes to providing IT help desk services. We’ve built a quality reputation for providing IT and web-based companies with great help desk support and we can assist your organisation too.
With a dedicated training manual and customer service plan on hand – tailor made by Call Assist for each specific client after close consultation – our staff are equipped to solve customers’ issues competently, efficiently and pleasantly.
For IT help desk services Geelong businesses and those across the nation rely on for a quality result, think Call Assist. And then take action. Please contact us to find out what we can do to aid your organisation.
Publish Date: September 25, 2016 5:00 AM
Do you feel weighed down by administrative tasks but don’t have the budget for a full-time personal assistant?
If your answer is ‘yes’, then Call Assist can help. Our virtual assistants help Geelong businesses by handling a range of duties including dealing with phone calls, scheduling appointments and handling time consuming but essential business tasks on their behalf.
After we lift the burden from your shoulders, you have more time to devote to growing your business, developing services or products and expanding your client base.
We provide the virtual assistants Geelong clients rely on to make a big difference in their working lives. We’re efficient, no fuss and we’re changing the way businesses operate. In many cases today there’s no actual need to have an assistant with a physical presence in your office. Technology’s evolution means many of the tasks can be carried out remotely by experienced and professional assistants.
By using virtual assistants Geelong businesses don’t need to navigate the recruitment process, train someone or physically find space for them in their office. It’s a great, flexible option for many businesses.
At Call Assist, our quality virtual assistants can lighten your administrative load significantly. They can help you with a variety of tasks including answering all your phone calls, use email or SMS to send you business messages and handle typing, correspondence, spreadsheets, newsletters and bulk mailing.
When you think of the business dealings that take place every day, how many of them are carried out over the phone, by teleconferencing, by email, Google Hangout or Skype? Business is mobile nowadays and virtual assistants are part of the future.
If you would like to know how Call Assist’s virtual assistants can help your Geelong business, please contact us. We’ll be glad to help.
Publish Date: August 31, 2016 5:00 AM
If you want a quality out-sourced team to help support your business in areas including telemarketing and research, Call Assist’s Australian-based call centre has you covered.
Based in Geelong, we’ve built a great name with businesses big and small from across the nation and overseas. And that’s because our professional inbound and outbound call centre staff set the bar high with every task they tackle for clients. We’re committed to representing your brand and company in a professional manner and we’re here to provide excellent core business support that leaves you wondering how you coped without us in the past!
The beauty of using a professional outfit like ours is that you swiftly get an experienced team to meet your business needs during peak periods or company growth without the stress of hiring temporary staff.
Do you need a telemarketing team? Or perhaps you’re crying out for a capable Help Desk crew to support your company’s services and products? Are you looking for campaign support including important membership drives? Have you a need for quality market research in the form of surveys or crucial customer analysis? We can help. And we can also take on the role of appointment management for you too.
Our talented call centre team will fit seamlessly into your organisation, becoming the voices and faces behind your business when you need us. We won’t let you down.
If you’re on the hunt for an Australian-based call centre to help your business or organisation, then please contact us at Call Assist for more information.
Publish Date: June 24, 2016 5:00 AM
The end of financial year is looming and are you ready for its arrival?
If the thought of that June 30 countdown sends shivers down your spine, drawing on Call Assist’s bookkeeping services in Geelong could be just the thing your business needs as stress levels rise.
Geelong businesses rely on our quality bookkeeping services for complete, neat and up-to-date financial information. Our professional staff can help get your financial data and records ready, in clear order, to hand to your accountant at tax time. And that’s a big relief for business owners and accountants alike!
Keeping concise and detailed financial records takes time. Whether it’s preparing BAS statements, creating cash flow and profit reports, doing payroll or taking care of data entry needs, a quality bookkeeper is a real asset to a business. Their worth is more apparent than ever as tax time rolls closer, with our bookkeepers able to shoulder the role of preparing necessary end of financial year information for you.
Business owners are often too stretched to the limit to tackle business bookkeeping along with their other duties at this time of the year. Financial data tasks can get shoved to one side, despite your vow to `do them tomorrow’ and you can get further and further behind.
So don’t smother yourself in stress and chaos – just get in touch with us at Call Assist. With our experienced and knowledgeable bookkeepers on the job – freeing you from the chore – you’ll have more hours in the week to devote to your clients, your services and the important task of growing your business.
For bookkeeping services Geelong businesses can rely on as the financial year approaches, turn to Call Assist. Please contact us if you would like more information about our quality bookkeeping services.
Publish Date: May 30, 2016 5:00 AM
All businesses want to improve their performance and profits. That’s why many turn to market research as a key component in achieving efficiencies and growth.
Call Assist’s qualified market research team knows Geelong well and works with companies, marketers and government departments to deliver in-depth marketing understanding that clients need to make solid business decisions.
Market research gives organisations a competitive edge, delivering important data in areas including market trends, demographics and new opportunities as well as customer satisfaction, product preference and spending trends. It allows clients to be better informed about the markets in which they operate. In a world where knowledge can equal power and success, this data can give organisations a real advantage over their competitors.
At Call Assist our market research team, backed by an outbound call centre, is keen to assist organisations gather the data they need, offering professional services including customer analysis, product research and business statistics. Our professional crew is also well versed in carrying out surveys too.
It’s that professional, no-fuss yet friendly approach to market research that makes Call Assist a real asset for businesses unable to collect their own data. We’ve built a wealth of experience in this field and take pride in providing information to clients that helps them identify potential problems and opportunities, increase sales, develop new markets, better understand customers and build for the future.
Whether you’re a leading Australian company that employs thousands of staff or a small start-up with a handful of employees, Call Assist’s team in Geelong can help. Please contact us for more information about how our comprehensive market research services can assist your organisation.
Publish Date: April 29, 2016 5:00 AM