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Call Assist - Blog

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Why your business should outsource effective call centre sales

If you are a small to medium business that finds itself time-poor and lacking refined sales skills, outsourcing call centre sales could be the best decision you ever make. At Call Assist, we understand the importance of sales and its role in a wide range of different industries. A high functioning sales team can mean the difference between making money and going out of business.

Our trained and qualified team are well-versed in all things sales and follow a specific process when it comes to sales calls. We focus heavily on building a level of rapport with the customer, asking relevant engaging question that open up the individual to the idea of accepting an offer. After the customer has warmed to the phone call, our team strike while the iron is hot, using the key features and benefits of your product or service to entice them into wanting more. Often times, we will cross-sell, making use of other relevant products or services that the client may be interested in, based on the direction of the call.

Businesses in all industries open themselves up to a wealth of benefits when they outsource call centre sales. By relying on an external team, your business is able to operate with a higher level of productivity, focusing on other areas that have otherwise been neglected.

For those businesses that lack sound sales skills, call centre sales allow you to leave this important function of your business’s operations to a team with strong sales expertise and proven experience in this area. We have the ability to ensure that your business hits its quarterly targets and makes money to keep operating comfortably.

To learn more about our reliable and effective call centre sales services for businesses of all types, please get in contact with us today on (03) 5278 8288. While we are based in North Geelong Victoria, we service clients all across Australia and beyond.


Publish Date: February 18, 2021 5:00 AM

Virtual Sales Administration Services for Australian businesses

When it comes to being efficient and successful in the modern world, businesses cannot simply rely on their in-house team alone to get the job done. Global digitisation and the recent outbreak of COVID are pushing for companies to grow and adapt, generating a significant need for virtual teams across the world. Call Assist, based in Geelong Australia, are one step ahead, having offered virtual sales administration services to clients for over 20 years.

Whether your company is located close by, or across the other side of the world, we can help your business grow and become a better fit for the everchanging digital world. Some of the virtual sales administration tasks we can do to assist your business include:

  • Invoicing
  • Inbound and outbound calls
  • Customer relationship management
  • Processing sales orders via phone and email
  • Compiling monthly sale reports (spreadsheets/graphs) and maintaining sales records
  • Product and industry research
  • Developing sales documents and materials
  • Quoting and mailouts
  • Customer service
  • Check data accuracy across all sales and orders
  • Reach sales target set by client and meet deadlines

Our team are highly trained in sales, customer service, and have solid knowledge across a wide range of industries – ranging from finance and marketing, to fitness and beauty. With each new client, Call Assist develop a detailed guidebook that directs how we manage your sales admin, in order to ensure we not only meet your sales targets, but exceed them.

For more information on our professional virtual sales administration services available to companies of various sizes, types and industries across Australia and worldwide, please contact our team directly on (03) 5278 8288 today. We look forward to your call.


Publish Date: December 15, 2020 5:00 AM

Why Should Your Business Use Help Desk Services?

Do you run a business that receives multiple customer services calls per day, but don’t have the time or team of staff to address all of them? Call Assist offer responsive and professional help desk services to clients Australia-wide to relieve businesses from the stress of keeping customers happy and satisfied. Whether you operate an advertising agency in the Melbourne CBD or a manufacturing company in WA, we can assist you manage your incoming calls and help the smooth running of your business.

The Call Assist team are highly trained, friendly, and adaptable. Our skills are broad and we are flexible between industries, holding customer service expertise in everything from order management to IT issues across a wide variety of sectors, including healthcare, finance, and marketing.

In today’s day of age, consumers expect a certain level of communication from companies. They expect them to respond to their concerns promptly and if they fail, they are only one angry review or tweet away from copping severe reputation damage. In order to avoid this kind of harm to your brand, we take hold of your customer service calls and resolve their issues.

To ensure that we are able to solve your customer’s problems accurately and effectively, we work with you to develop a custom Customer Service Plan and Training Manual, unique to you and your business. Inside the plan are relevant FAQs and technical information, which help to guide our call centre staff to assist your customers in a way that encourages them to feel favourably about the business.

To learn more about our professional and recommended help desk services, available Australia-wide, then contact our specialist team today on (03) 5278 8288. We can discuss the various options available to you, answer any of your questions and look forward to hearing from you soon.


Publish Date: November 12, 2020 5:00 AM

Inbound Call Centre Services Supporting Australian Businesses

Call Assist offers reliable and professional inbound call centre services to help support Australian businesses through this tough time of COVID-19. We want to see you and your business come out the other end and we are committed to doing what we can to help make that happen. Outsourcing an Inbound call centre can have various advantages to your business and can solidify positive relationships with your customers.

Inbound calls are defined as the calls that are made by the customer to the organisation. They can range from inquiries and purchases, to complaints and requests. Our mission is to offer you assistance in the areas where you need help the most, some of the services that fall under the umbrella of our inbound call centre include, but are not limited to:

Appointment setting: For many Australian businesses, taking appointments is a tedious yet very important job in order to develop leads and customers. Our professional call centre team take the stress away from this task by setting appointments for you!

Help Desk Services: Also known as product/tech support, the Call Assist team can address a wide range of inquiries from customers and provide tailored solutions, based upon a comprehensive FAQ manual developed in collaboration with the client. This helps our team offer relevant suggestions to customers and work on building customer relationships.

Payment and order processing: Call Assist can also help your business with customers trying to make payments to your organisation, as well as help you process your orders. Our staff can assist customers over the phone or refer them to further assistance from a third party.

Call Assist has been servicing Australian businesses for over 20 years and continue to provide high-quality virtual administration and call centre services to a wide range of loyal clients, from government organisations to marketing agencies.

If your business is looking for some extra administration and inbound call centre support, then contact us today on (03) 5278 8288 to learn more. We look forward to hearing from you shortly.


Publish Date: October 20, 2020 5:00 AM

3 Reasons To Outsource An Efficient Call Centre For Your Geelong Business

There are various ways in which businesses can benefit from local and professional call centre services in Geelong, particularly to establish, develop and nurture client relationships.

In times like these, having a loyal customer base is pivotal to survival; and we at Call Assist prioritise your business’ survival over all else. We want to see you come out the other end of this pandemic standing on two feet, but to do that you may need our help.

If you are thinking about contacting a local call centre but not sold on the value we can add to your business, here are some reasons to outsource an efficient call centre in Geelong.

1. Make use of qualified telemarketing services

Telemarketing is defined as the direct marketing of goods and/or services through telephone calls, often taking the disguise of customer service calls, in order to push a particular promotion. They can be very effective and beneficial for businesses as they can help you market directly to your target demographic, encourage a positive brand perception and increase sales. The Call Assist team are trained in direct customer telemarketing, B2B promotions, database establishment and refinement.

2. Understand your target customer better with market research

Our well-trained Call Assist team are experts in market research and can assist your business to better understand the industry you operate in, as well as narrow down the target demographic you should market to. We do this through various research tactics including surveys, customer analyses, business statistics and product research.

3. Ensure the success of your business’s marketing efforts with our campaign support services

Our call centre staff can also assist the marketing campaigns of your business through support services which include emergency assistance, membership support, customer resource management (CRM) systems, sales enquiries and after-hours sales and services.

Our operators have the skill and experience to ensure that your brand is represented in a professional, responsive and reliable manner. We care about your business and constantly strive for excellence. If this sounds like something your business can benefit from, then contact us today on (03) 5278 8288 and talk to one of our trusted call centre professionals to enquire more. We look forward to hearing from you soon.


Publish Date: September 22, 2020 5:00 AM

Benefits of using a local call centre in Geelong

Call Assist is a call centre in Geelong providing local businesses with the services they need to obtain new customers and elevate their business. We understand the needs of local businesses and their customer base and as a result are able to deliver genuine, reliable and representative customer service and call centre services for our clients.

Whether you’re a regionally-based health care provider, accountancy practice or a business that needs help with administration, marketing campaigns or secretarial services we have the skills and team to deliver outstanding results.

Unlike many other call centres, our call centre is based locally in Geelong and made up of a local, highly qualified team that have many years of experience in providing customer service for clients in a large range of industries.

The types of local businesses we provide support to include (but are not limited to):

  • IT Companies
  • Car Insurance Repairers
  • Psychologists
  • Web Developers
  • International Warranty Customer Service
  • Registered Training Organisations
  • NDIS Registration Provider
  • Property Developers
  • Conveyancers
  • Local Government Councils
  • Cleaning Companies.

From giving business owners and staff more time to work on their business or serve their customers, to providing them with specialised support that ensures customer satsifaction and retention, all of our clients receive an array of benefits from the services the team at Call Assist provides.

Contact us today to find out more about our call centre services in Geelong. Enlisting the services of a local call centre will greatly benefit your business for the future.


Publish Date: August 6, 2020 5:00 AM

How our local call centre helps Geelong businesses

Our Geelong-based call centre is focused on helping businesses become more profitable and give better customer service. We want to ensure your customers are well looked after, while giving you the ability to convert more leads into paying customers.

So what specific benefits are there to hire an external call centre? Hiring a call centre has the following benefits for businesses:

Saves your business money in the long run

Hiring at a team of call centre professionals is, in most cases, cheaper than hiring full-time staff. This is because we only charge you when we’re needed, and we have a rang eof packages and services to suit your businesses needs and budget.

Better customer experience

We understand that many small to medium businesses are busy, with some owners and staff having to actually carry out the work for customers while simultaneously being a customer service representative  Customers are able to receive prompt, professional service.

Gives you more time to work on your business

Having a team take care of all of the admin and customer service work gives you and your staff more time to spend more time within and on your business. This will allow you to increase new business, work on marketing and brand projects that you have been putting off, or simply pick up more projects.

Improves your brand reputation

Poor customer service or unsatisfied customers is one of the leading causes of damage to a brand’s reputation. On the other hand, taking proper care of new and existing customers through professional, prompt customer service can result in increased customer retention, increased profitability and an enhanced brand reputation.

Contact us to find out more about our call centre in Geelong, our experienced, talented and highly professional team can help tailor all of our call centre services to your businesses needs.


Publish Date: May 20, 2020 5:00 AM

The inbound call centre assisting Geelong businesses to prevent admin overload

Call Assist helps businesses by providing a local, trustworthy inbound call centre for the Geelong region. As the world changes rapidly it’s easy for businesses to get snowed under in admin, to the point where they don’t have time to carry out the work they need or to properly work on their business.

Properly tending to incoming enquiries is the key to the growth and survival of your business, but sometimes it can be difficult to give the best possible customer service, either you don’t have the time, the skills or the team required to give your customers the best experience possible.

This, unfortunately, results in businesses losing customers, with studies showing the number one reason customers leave businesses is that they feel underappreciated. For local businesses, this can result in your competitors gaining new business because you were unable to give them the experience they were looking for.

Call Assist is a team of local customer service professionals that are specially trained in inbound customer service for a range of industries. Our team can make sure that customers have answers to enquiries and feel as if they are being tended to and valued.

We help clients in the health industry, trades, professional services and much more. As part of our service, we work with you to create a comprehensive training manual, ensuring all of our staff are aware and familiar with commonly asked questions and how to respond to them.

Don’t let your business get caught up in admin overload, rescue time back to work on and within your business. Our inbound call centre in Geelong can help you retain more customers, convert more leads and give you peace of mind knowing your customers are being properly cared for.

Contact us today to find out more about our inbound customer service.


Publish Date: March 31, 2020 5:00 AM

Five benefits of a virtual assistant for Geelong businesses

For quality virtual assistants Geelong businesses can’t go wrong with Call Assist’s professional crew.

Virtual assistants provide many advantages to businesses, big and small. They free up owners and senior staff from daily admin so they can concentrate on developing the business. By capably carrying out their role, virtual assistants can play a part in helping businesses to grow.

Five benefits of a virtual assistant for Geelong businesses:

  1. Provide invaluable help in shouldering the burden of administration duties and other tasks. With virtual assistants handling tasks including answering phones, scheduling appointments, invoicing, data entry, transcriptions, correspondence and spread sheets, your stress levels will lower.
  2. Give you more time to focus on your business. Instead of spending hours each day on the ever-growing list of admin duties, you’ll be able to use those hours to drive your business to success.
  3. You get a professional assistant, who is experienced in the field, that you can trust to take care of things properly. Call Assist’s virtual assistants are extremely capable and can handle a wide range of duties.
  4. Help your business become more profitable. Using a virtual assistant means you save labour costs because you don’t have to hire a full-time staff member. Virtual assistants also help boost productivity.
  5. Allow you to scale your business, helping you handle the volume of work without putting a hole in your budget. If your business grows and you need more help, then you can simply put on another virtual assistant.

When it comes to finding a professional virtual assistant Geelong businesses can rely on Call Assist for help. Please contact us today if you would like more information about the benefits of our virtual assistant services.


Publish Date: November 19, 2019 5:00 AM

Inbound customer service specialists for Geelong businesses

By using our experts for inbound customer service Geelong business owners can wrestle back much needed time to concentrate on growing their organisation.

It’s no secret that time is one of the greatest assets for business owners. But once a business grows, so do workloads as staff battle to met increased customer service demands.

And that’s where Call Assist’s experienced team can help. For quality inbound customer service Geelong businesses can rely on our representatives to provide the highest level of customer care to their clients.

Having specialists from our team handle your inbound customer service has a host of benefits including:

  • Increased productivity. With Call Assist handling inbound calls and questions, your staff can dedicate more time to other necessary projects;
  • Saves you money. Outsourcing these services including help desk activities means you don’t have the associated costs of setting up a similar team under your own roof;
  • Leads to higher customer satisfaction. Our well-trained team leave customers with a positive impression. That way they’re more likely to be repeat customers.

When it comes inbound customer service Geelong businesses, big and small, can breathe a sigh of relief when our team is in their corner. We are customer service specialists and we’re here to help.

If you think Call Assist can help you reclaim more hours in your day, then don’t delay. Contact our friendly team to get the ball rolling.


Publish Date: September 22, 2019 5:00 AM

Geelong’s premier inbound customer service provider making life easier for allied health professionals

Call Assist’s Geelong inbound customer service helps allied health professionals in the bayside city to do what they do best - provide outstanding care to those who seek their assistance.

With Call Assist’s experienced team handling the time-consuming phone calls, patient and client follow up information and inquiries, it means that Geelong allied-health workers can get back to the core business of helping their patients. After all, a passion to improve people’s health is a driver for people in the allied-health sector, and outsourcing aspects of customer service means they can devote themselves to just that.

Australia’s allied health sector is growing steadily and has a workforce that’s nudging 200,000. That equates to more than 25 per cent of the total health workforce across the country. And with areas including aged care and mental health increasing steadily, the demands on these professionals will continue to rise.

From podiatrists to physiotherapists and social workers to speech pathologists, the sheer amount of customer service demands can become overwhelming.  But with Call Assist’s inbound customer service team assisting, the stress will slip away and you can focus on your patients.

Call Assist has experience in dealing with customers of many types of health care providers. We have a strong, proven track record when it comes to implementing a successful customer care plan that has your customers feeling positive, listened to and looked after.

Our team works with allied health clients to understand exactly what they need, then develops a comprehensive plan and training manual so our inbound customer service staff in Geelong can competently and efficiently handle all incoming calls.

You won’t believe how much of a difference enlisting a professional inbound customer service team can make until you give it a try. For more information, please don’t hesitate to contact Call Assist today.


Publish Date: June 28, 2019 5:00 AM

Ease pressure on your Geelong business with our virtual office service

When people first set up a business, they dream of doing what they love all day while being their own boss.

It sounds pretty good, doesn’t it? But sometimes reality paints a different picture, with employers and staff in small to medium businesses often finding themselves swamped with daily administration tasks.

And that’s where Call Assist has the solution. We provide a virtual office service that can shoulder all those admin jobs that bog you down, freeing you to carry out the important job of running a successful, growing business in Geelong.

With our experienced team handling your admin needs, you’ll once again be able to work on the projects you want to without distraction from emails flooding in or phones constantly ringing. Just think of the hours of annoying admin you’ll no longer have to do yourself, or get your staff to do.

When it comes to our virtual office service Geelong businesses can feel confident we are administration experts with a keen eye for detail. No matter what task we’re set, we have you covered and will customise our virtual services to meet your business needs.

Whether you need us to answer your phone, keep a schedule of your up-coming meetings and appointments, carry out word processing, data entry, mail outs or even invoicing, you can rely on our team for a quality result. Our capabilities also include minutes and agenda, newsletters, mail merge, research, spreadsheets and comprehensive reports.

Put simply, Call Assist’s professional crew can become your secretary or administrative assistant without taking up a desk in your business. We’ll work hard to make your day easier.

Your virtual office team will be able to take calls that you divert, handling them in an agreed manner and relaying messages to you by email or SMS. It’s a genuine time saver and an administration solution that’s growing more popular among business owners every day.

To enjoy the quality services of a virtual office Geelong businesses need look no further than Call Assist’s highly-trained and friendly team. Contact us today to learn how we can help you strip away that admin stress.


Publish Date: May 30, 2019 5:00 AM

Inbound customer service can boost your business

If you are looking for new efficiency and productivity measures for your business, have you considered switching your in-house customer service to a dedicated call centre?

At Call Assist we are Geelong inbound customer service experts, helping clients big and small to keep customers happy with the products and services they provide.

Our team strives for excellence in every inquiry we handle on your behalf. A high-quality inbound customer service that is responsive and promptly solves problems for customers can be the difference between retaining loyal customers or losing them to hungry competitors. And, with us on board, that won’t happen.

Outsourcing help desk customer service to a professional call centre makes life much easier for your workforce. Instead of spreading themselves too thin by handling customer service inquiries as well as other tasks, they can devote themselves to the core business of growing your products and services.

And with a dedicated call centre like Call Assist in your corner, you’ll also cut back on the time-consuming task of specifically training your staff in this particular area.

If your business has a global market, then using our Geelong inbound customer service team makes added sense because we can operate around the clock. Being available to customers all the time can only enhance your reach around the world.

With Call Assist taking on your help desk responsibilities, you can rest assured our experienced staff will be well trained in your range of products and services. This means we’ll be able to trouble shoot issues for customers and help to resolve the situation in a positive manner. We work hard to make every call a positive experience for your customers.

Because we develop a detailed customer service plan and training model, with strong input from our client, all our staff are well equipped to handle customer queries. We’re highly trained and experienced and we won’t let your company down.

If your company or organisation is looking for a professional Geelong inbound customer service team to help lift your business, please contact Call Assist today. You won’t be disappointed.


Publish Date: March 31, 2019 5:00 AM

Geelong market research agency helping clients understand their customers

If you want to successfully grow your business you need to understand what your customers consider, want and need.

To gather that detailed information takes time and resources. Instead of tasking your company staff with collecting this vital information - and drawing them away from other crucial work - why not outsource it to a market research agency Geelong companies trust?

That’s us - Call Assist. Our market research specialists can provide you with invaluable information about your existing customers and your target market. We’re professional, efficient and get the job done right, giving you the information to make strong business decisions on fact, not speculation. We’ll do the ‘homework’ so you can chart a positive, sound course forward for your business.

Our Geelong market research agency, backed by our outbound call centre, can carry out a wide range of duties for you. We are happy to do comprehensive surveys, customer analysis, product research as well as business statistics. It’s all about collecting a diverse range of information to grow your knowledge of your customers and market, giving you distinct advantage over your competitors.

Armed with this information, you’ll be able to better target your marketing effort effectively at profitable customers who are seeking your range of products or services.

If your in-house marketing team is already overworked dealing with strategy and other tasks, or you don’t actually have one as it the case with many smaller businesses, outsourcing to our market research agency can bring you quality data while saving you time and money.

Our team has worked with some of the Australia’s biggest brands and staff are highly experienced when it comes to market research. We can professionally and efficiently find and deliver important data on customer preferences and habits, as well as trends to our clients. It’s all about giving you that all-important edge on your competitors and we are happy to help.

If you are on the hunt for a market research agency Geelong businesses and those further afield rely on for a quality result, please contact Call Assist today.


Publish Date: February 27, 2019 5:00 AM

Retain clients through customer service follow-ups

No business, big or small, wants to lose its customers to competitors.

With that in mind, customer service follow-ups are one of the best ways to retain big paying customers and in turn increase your business’s profitability.

But with staff under the pump and already shouldering heavy workloads, how do you achieve a quality follow-up service? How do you ensure your profitable customers feel valued and are being listened to so they keep spending money with your firm?

For some businesses, it’s just too hard. It’s a time-consuming business to call up hundreds of customers and find out what they think about the service they received and how it could be better.

But that doesn’t mean someone shouldn’t tackle this important job. If you don’t have time, put the task into the capable hands of Call Assist’s experienced team at its 20-seat call centre.

At Call Assist, our professional yet friendly team is well versed in providing quality customer service follow-ups for a range of businesses. Our team has wide experience in being at the front-line of customer service, listening to clients and providing them with a positive experience that focuses on their interaction with your brand and your products.

Professional customer service follow-ups can play a major role in the sustained success of your company. Get them wrong and you lose customers to competitors. Get them right and you’ll earn customer loyalty. And that, to a business, is gold.

By outsourcing this area of customer service, you free up your staff to carry out other important work. And because we’re dedicated to follow-up calls, we’ll make sure calls are made swiftly and efficiently. It’s about making a good impression and helping grow your brand and your business.

If you would like to know more about how we can help with customer service follow-ups, please contact Call Assist today.


Publish Date: January 31, 2019 5:00 AM

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New 2021 Membership

About us - in 60 seconds!

Latest Americas Newsletter
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