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Call Assist - ContactCenterWorld.com Blog

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How telemarketing services help companies to convert customers

Using telemarketing services is a cost-effective way to boost your business and expand your customer base.

All businesses, regardless of their size, want to be successful. But it’s a competitive world out there and everyone is fighting to get their products, services and information consumed.

That’s where Call Assist’s experienced telemarketing team can help. Our talented staff have highly-effective sales skills they put to good effect for a diverse range of businesses. Whether you are an IT business, financial advisors, in the health, education or hospitality sectors or other areas, trust our team to make a positive difference to your profits.

Using our 20-seat outbound call centre in Geelong, we can perform telemarketing services for business-to-business promotions. We can target individuals, be they current or lapsed customers or new contacts. Our quality team can take advantage of your existing data base or build a new one. And we’re excellent at generating new leads.

Experienced team

So why is our telemarketing service such a valuable tool for businesses? Well, for lots of reasons. But central to the whole discussion is how our experienced telemarketers make people feel positive and respected during phone calls. It’s the way we treat people that makes us highly effective, and as we know, positive experiences retain customers and create new ones.

Call Assist’s telemarketers are clear communicators and are thoroughly briefed on clients’ products and services. We’re engaging, friendly and, importantly, we also know when to listen. This means we can collect valuable feedback straight from potential customers and those already consuming your products. This gives our clients great information they can use to tweak and improve their business.

Our team can also help update your data base with every call they make. This gives your sales crew a better chance to strike success as they follow up warm leads we generate.

So, if you think our telemarketing services are a good fit for your business, get in touch. Let us help grow your customer base, generate sales and leads so your business can thrive. Please contact us on (03) 5278 8288 for more information.

Source: https://www.callassist.com.au/2022/04/how-telemarketing-services-help-companies-to-covert-customers/

Publish Date: April 29, 2022


Let an efficient inbound call centre help your business thrive

If you want to lift your business to the next level, then Call Assist’s professional inbound call centre is a great start.

Our highly-trained and experienced team provides welcome support for a wide range of businesses. We can take on a host of roles for you and, in the process, can enhance positive relationships with clients, provide sales leads and help your business grow.

At Call Assist, we know Australian businesses are packed with talent, but can be short on time. We’re passionate about offering quality support so they can shine. We get to know the businesses we represent, ensuring we have a comprehensive grounding in their products and services. That way, when we answer customer calls to your organisation we can swiftly provide valuable support and solutions.

Whether people are calling to ask a question, seek help, buy a product or make a complaint, our front-line staff will treat them respectfully and leave them with a positive impression of your business.

Valuable helping hand

Our 20-seat inbound call centre can help with services including:

  • Help desk services. We can provide product or technical support for customers calling in for assistance. Our clearly-explained solutions and relevant suggestions flow from a FAQ manual we develop in collaboration with each client. We aim to leave customers satisfied that their issue has been dealt with effectively;
  • Setting appointments, which can be crucial for your sales staff as they chase new customers and develop leads;
  • Accepting payments and processing orders.

With Call Assist’s excellent team providing a valuable helping hand, your staff can concentrate on other important tasks. Whether we’re providing marketing campaign support, after-hours sales and assistance or emergency help, we won’t let you down.

If you would like to know more about Call Assist’s expert inbound call centre, and how we can help your business grow, contact us on (03) 5278 8288. We look forward to taking your call.

Source: https://www.callassist.com.au/2022/03/let-an-efficient-inbound-call-centre-help-your-business-thrive/

Publish Date: March 28, 2022


Leading virtual administration services

When it comes to virtual administration services, there is no team better than Call Assist. We provide valuable assistance to a wide variety of businesses across Australia and even internationally with their administration needs.

Our team of staff  are qualified, but more than that, we are passionate about quality customer service and providing experiences to your client base that they will remember.

Call Assist’s virtual administration services can take over many duties such as letter writing, invoicing, quoting, internal and external correspondence, research, developing organisation policies and procedures, data entry, minutes and transcription, mailing, and much more.

Essentially, we take away the time consuming parts of your business so that you can focus on what really matters, the big picture. Our experience provides us with knowledge across a variety of industries, including marketing and advertising, sales, information technology and manufacturing, just to name a few.

Under the umbrella of virtual administration services is our experienced business admin and secretarial services. We are able to manage the paperwork and telephone duties of your business, and keep things running smoothly.

To learn more about our highly professional and trusted virtual administration services available to a wide range of different businesses, please get in contact with our friendly team on (03) 5278 8288. We are happy to answer any questions you may have regarding our affordable services and look forward to hearing from you soon.

Source: https://www.callassist.com.au/2021/11/leading-virtual-administration-services/

Publish Date: November 5, 2021


Why Call Assist is the leading call centre for Geelong clients

Are you a business that is looking for an industry-leading call centre in Geelong to assist you?

Then don’t go past our amazing services at Call Assist in North Geelong, where we can assist your business with leading inbound and outbound calls across a range of domains.

Our business started from humble beginnings where our founder provided virtual administrative assistant services to a few loyal clients, however over the course of twenty plus years, our business has evolved into a regional juggernaut, providing small businesses, web-based businesses who are looking to automate their services as well as assisting marketing companies with there campaigns.

Here at Call Assist, we aim to provide organisations with the growth to cater for busy periods without the burden of employing temporary staff and we thrive on being able to provide our Geelong clients with only the highest quality services and best of all, it comes at an affordable price that doesn’t break the kitty.

Our highly experienced team is happy to lend a hand in any call centre services such as general telemarketing, help desk and inbound calls, market research, appointment setting as well as campaign support for small and large scale businesses.

So you ask, why trust us with all of your call centre services in Geelong?

Well, it’s because of our high training standards, low staff turnover and an uncompromised commitment to quality and attention to detail with every client. We have super flexible arrangements and are willing to cater to any sort of client, no matter the size of your business.

So what are you waiting for!

If you are looking for a highly competent team to assist you with your business call centre services in Geelong, then contact us today at Call Assist, you won’t be disappointed.

Source: https://www.callassist.com.au/2021/09/why-call-assist-is-the-leading-call-centre-for-geelong-clients/

Publish Date: September 21, 2021


The value of effective telemarketing services

If your business is hungry to increase sales and warm leads, then professional telemarketing services can be a perfect solution.

Experienced telemarketers - such Call Assist’s expert team - help businesses to forge a vital one-on-one link with current and potential customers through phone calls. It’s personal, respectful and can deliver strong results when it comes to building profits and attracting new business opportunities.

In Call Assist’s professional hands, these targeted conversations over the phone can deliver gold. And with every business today looking for that competitive edge, telemarketing services provided by our 20-seat outbound call centre are cost effective and produce real results.

Revenue generator

Call Assist’s telemarketers help businesses by:

  • Strengthening links with existing customers and discovering new prospects that can help boost revenue. We can play a key role in generating both sales and warm leads for your skilled sales team to follow. We’re also experts at building quality data bases;
  • Providing valuable feedback from customers about the products and services your business delivers. Businesses can carefully analyse information collected by our telemarketers to find whether their campaigns are striking the right note with customers;
  • Helping to support current marketing campaigns and strategies;
  • Providing a cost-effective, value-for-money service that treats customers as individuals. By outsourcing telemarketing, businesses are spared the significant cost and time of training their own staff for this role;
  • And ensuring your customers are left with a positive attitude to your business, thanks to our courteous staff who hit the ground running. It’s worth noting that we follow the Australian Communications and Media Authority’s regulations and guidelines and the Do Not Call Register.

Call Assist can help businesses big and small to build their sales and interest in their products and services. Whether you’re in the finance industry or healthcare, retail, real estate or ecommerce, we can play an integral role in assisting your business to grow.

If you would like to know more about our telemarketing services, please contact our friendly team on (03) 5278 8288.

Source: https://www.callassist.com.au/2021/07/the-value-of-effective-telemarketing-services/

Publish Date: July 27, 2021


What can help desk services offer your business?

Outsourcing professional help desk services is a positive step for many businesses and can boost their brand reputation and customer experience.

When customers of your products or services ring in for support, they want to be heard and their problem solved swiftly. They don’t want to be slowly handballed from one person to the next. That’s enough to send them straight into the arms of competitors.

A professional help desk team, which is a definite customer service asset, can stop that from happening. By tailoring their approach for individual businesses, highly-trained staff can provide respectful, efficient solutions that leave customers with a positive experience.

At Call Assist, our experienced staff offer responsive front-line services that enhance your business. Whether you have a web-based business, are a manufacturer or run an IT company, our team can help.

Great communicators

Our well-trained staff are great communicators who know how to listen. We are problem solvers, we’re patient and we are committed to finding effective resolutions that satisfy customers.

Many businesses today struggle to meet customers’ demands for support. By outsourcing help desk services, your staff will have more time to devote to other core tasks. Not only do you get support from trained professionals, you can also shape the services to fit your business needs. And that can save you money.

Call Assist works closely with each client to develop a detailed customer service plan and training manual to help staff provide quality assistance to customers. The manual contains technical data and a host of information on resolving frequently asked questions. This tailored approach allows us provide quality help for every customer calling for assistance.

And that’s what businesses want - to provide their loyal and new customers with quality services, products and support.

If you want to know more about Call Assist’s professional services, please contact our friendly team on (03) 5278 8288.

Source: https://www.callassist.com.au/2021/05/what-can-help-desk-services-offer-your-business/

Publish Date: May 29, 2021


Why your business should outsource effective call centre sales

If you are a small to medium business that finds itself time-poor and lacking refined sales skills, outsourcing call centre sales could be the best decision you ever make. At Call Assist, we understand the importance of sales and its role in a wide range of different industries. A high functioning sales team can mean the difference between making money and going out of business.

Our trained and qualified team are well-versed in all things sales and follow a specific process when it comes to sales calls. We focus heavily on building a level of rapport with the customer, asking relevant engaging question that open up the individual to the idea of accepting an offer. After the customer has warmed to the phone call, our team strike while the iron is hot, using the key features and benefits of your product or service to entice them into wanting more. Often times, we will cross-sell, making use of other relevant products or services that the client may be interested in, based on the direction of the call.

Businesses in all industries open themselves up to a wealth of benefits when they outsource call centre sales. By relying on an external team, your business is able to operate with a higher level of productivity, focusing on other areas that have otherwise been neglected.

For those businesses that lack sound sales skills, call centre sales allow you to leave this important function of your business’s operations to a team with strong sales expertise and proven experience in this area. We have the ability to ensure that your business hits its quarterly targets and makes money to keep operating comfortably.

To learn more about our reliable and effective call centre sales services for businesses of all types, please get in contact with us today on (03) 5278 8288. While we are based in North Geelong Victoria, we service clients all across Australia and beyond.

Source: https://www.callassist.com.au/2021/02/why-your-business-should-outsource-effective-call-centre-sales/

Publish Date: February 18, 2021


Virtual Sales Administration Services for Australian businesses

When it comes to being efficient and successful in the modern world, businesses cannot simply rely on their in-house team alone to get the job done. Global digitisation and the recent outbreak of COVID are pushing for companies to grow and adapt, generating a significant need for virtual teams across the world. Call Assist, based in Geelong Australia, are one step ahead, having offered virtual sales administration services to clients for over 20 years.

Whether your company is located close by, or across the other side of the world, we can help your business grow and become a better fit for the everchanging digital world. Some of the virtual sales administration tasks we can do to assist your business include:

  • Invoicing
  • Inbound and outbound calls
  • Customer relationship management
  • Processing sales orders via phone and email
  • Compiling monthly sale reports (spreadsheets/graphs) and maintaining sales records
  • Product and industry research
  • Developing sales documents and materials
  • Quoting and mailouts
  • Customer service
  • Check data accuracy across all sales and orders
  • Reach sales target set by client and meet deadlines

Our team are highly trained in sales, customer service, and have solid knowledge across a wide range of industries – ranging from finance and marketing, to fitness and beauty. With each new client, Call Assist develop a detailed guidebook that directs how we manage your sales admin, in order to ensure we not only meet your sales targets, but exceed them.

For more information on our professional virtual sales administration services available to companies of various sizes, types and industries across Australia and worldwide, please contact our team directly on (03) 5278 8288 today. We look forward to your call.

Source: https://www.callassist.com.au/2020/12/virtual-sales-administration-services-for-australian-businesses/

Publish Date: December 15, 2020


Why Should Your Business Use Help Desk Services?

Do you run a business that receives multiple customer services calls per day, but don’t have the time or team of staff to address all of them? Call Assist offer responsive and professional help desk services to clients Australia-wide to relieve businesses from the stress of keeping customers happy and satisfied. Whether you operate an advertising agency in the Melbourne CBD or a manufacturing company in WA, we can assist you manage your incoming calls and help the smooth running of your business.

The Call Assist team are highly trained, friendly, and adaptable. Our skills are broad and we are flexible between industries, holding customer service expertise in everything from order management to IT issues across a wide variety of sectors, including healthcare, finance, and marketing.

In today’s day of age, consumers expect a certain level of communication from companies. They expect them to respond to their concerns promptly and if they fail, they are only one angry review or tweet away from copping severe reputation damage. In order to avoid this kind of harm to your brand, we take hold of your customer service calls and resolve their issues.

To ensure that we are able to solve your customer’s problems accurately and effectively, we work with you to develop a custom Customer Service Plan and Training Manual, unique to you and your business. Inside the plan are relevant FAQs and technical information, which help to guide our call centre staff to assist your customers in a way that encourages them to feel favourably about the business.

To learn more about our professional and recommended help desk services, available Australia-wide, then contact our specialist team today on (03) 5278 8288. We can discuss the various options available to you, answer any of your questions and look forward to hearing from you soon.

Source: https://www.callassist.com.au/2020/11/why-should-your-business-use-help-desk-services/

Publish Date: November 12, 2020


Inbound Call Centre Services Supporting Australian Businesses

Call Assist offers reliable and professional inbound call centre services to help support Australian businesses through this tough time of COVID-19. We want to see you and your business come out the other end and we are committed to doing what we can to help make that happen. Outsourcing an Inbound call centre can have various advantages to your business and can solidify positive relationships with your customers.

Inbound calls are defined as the calls that are made by the customer to the organisation. They can range from inquiries and purchases, to complaints and requests. Our mission is to offer you assistance in the areas where you need help the most, some of the services that fall under the umbrella of our inbound call centre include, but are not limited to:

Appointment setting: For many Australian businesses, taking appointments is a tedious yet very important job in order to develop leads and customers. Our professional call centre team take the stress away from this task by setting appointments for you!

Help Desk Services: Also known as product/tech support, the Call Assist team can address a wide range of inquiries from customers and provide tailored solutions, based upon a comprehensive FAQ manual developed in collaboration with the client. This helps our team offer relevant suggestions to customers and work on building customer relationships.

Payment and order processing: Call Assist can also help your business with customers trying to make payments to your organisation, as well as help you process your orders. Our staff can assist customers over the phone or refer them to further assistance from a third party.

Call Assist has been servicing Australian businesses for over 20 years and continue to provide high-quality virtual administration and call centre services to a wide range of loyal clients, from government organisations to marketing agencies.

If your business is looking for some extra administration and inbound call centre support, then contact us today on (03) 5278 8288 to learn more. We look forward to hearing from you shortly.

Source: https://www.callassist.com.au/2020/10/inbound-call-centre-services-supporting-australian-businesses/

Publish Date: October 20, 2020


3 Reasons To Outsource An Efficient Call Centre For Your Geelong Business

There are various ways in which businesses can benefit from local and professional call centre services in Geelong, particularly to establish, develop and nurture client relationships.

In times like these, having a loyal customer base is pivotal to survival; and we at Call Assist prioritise your business’ survival over all else. We want to see you come out the other end of this pandemic standing on two feet, but to do that you may need our help.

If you are thinking about contacting a local call centre but not sold on the value we can add to your business, here are some reasons to outsource an efficient call centre in Geelong.

1. Make use of qualified telemarketing services

Telemarketing is defined as the direct marketing of goods and/or services through telephone calls, often taking the disguise of customer service calls, in order to push a particular promotion. They can be very effective and beneficial for businesses as they can help you market directly to your target demographic, encourage a positive brand perception and increase sales. The Call Assist team are trained in direct customer telemarketing, B2B promotions, database establishment and refinement.

2. Understand your target customer better with market research

Our well-trained Call Assist team are experts in market research and can assist your business to better understand the industry you operate in, as well as narrow down the target demographic you should market to. We do this through various research tactics including surveys, customer analyses, business statistics and product research.

3. Ensure the success of your business’s marketing efforts with our campaign support services

Our call centre staff can also assist the marketing campaigns of your business through support services which include emergency assistance, membership support, customer resource management (CRM) systems, sales enquiries and after-hours sales and services.

Our operators have the skill and experience to ensure that your brand is represented in a professional, responsive and reliable manner. We care about your business and constantly strive for excellence. If this sounds like something your business can benefit from, then contact us today on (03) 5278 8288 and talk to one of our trusted call centre professionals to enquire more. We look forward to hearing from you soon.

Source: https://www.callassist.com.au/2020/09/3-reasons-to-outsource-an-efficient-call-centre-for-your-geelong-business/

Publish Date: September 22, 2020


Benefits of using a local call centre in Geelong

Call Assist is a call centre in Geelong providing local businesses with the services they need to obtain new customers and elevate their business. We understand the needs of local businesses and their customer base and as a result are able to deliver genuine, reliable and representative customer service and call centre services for our clients.

Whether you’re a regionally-based health care provider, accountancy practice or a business that needs help with administration, marketing campaigns or secretarial services we have the skills and team to deliver outstanding results.

Unlike many other call centres, our call centre is based locally in Geelong and made up of a local, highly qualified team that have many years of experience in providing customer service for clients in a large range of industries.

The types of local businesses we provide support to include (but are not limited to):

  • IT Companies
  • Car Insurance Repairers
  • Psychologists
  • Web Developers
  • International Warranty Customer Service
  • Registered Training Organisations
  • NDIS Registration Provider
  • Property Developers
  • Conveyancers
  • Local Government Councils
  • Cleaning Companies.

From giving business owners and staff more time to work on their business or serve their customers, to providing them with specialised support that ensures customer satsifaction and retention, all of our clients receive an array of benefits from the services the team at Call Assist provides.

Contact us today to find out more about our call centre services in Geelong. Enlisting the services of a local call centre will greatly benefit your business for the future.

Source: https://www.callassist.com.au/2020/08/benefits-of-using-a-local-call-centre-in-geelong/

Publish Date: August 6, 2020


How our local call centre helps Geelong businesses

Our Geelong-based call centre is focused on helping businesses become more profitable and give better customer service. We want to ensure your customers are well looked after, while giving you the ability to convert more leads into paying customers.

So what specific benefits are there to hire an external call centre? Hiring a call centre has the following benefits for businesses:

Saves your business money in the long run

Hiring at a team of call centre professionals is, in most cases, cheaper than hiring full-time staff. This is because we only charge you when we’re needed, and we have a rang eof packages and services to suit your businesses needs and budget.

Better customer experience

We understand that many small to medium businesses are busy, with some owners and staff having to actually carry out the work for customers while simultaneously being a customer service representative  Customers are able to receive prompt, professional service.

Gives you more time to work on your business

Having a team take care of all of the admin and customer service work gives you and your staff more time to spend more time within and on your business. This will allow you to increase new business, work on marketing and brand projects that you have been putting off, or simply pick up more projects.

Improves your brand reputation

Poor customer service or unsatisfied customers is one of the leading causes of damage to a brand’s reputation. On the other hand, taking proper care of new and existing customers through professional, prompt customer service can result in increased customer retention, increased profitability and an enhanced brand reputation.

Contact us to find out more about our call centre in Geelong, our experienced, talented and highly professional team can help tailor all of our call centre services to your businesses needs.

Source: https://www.callassist.com.au/2020/05/how-our-local-call-centre-helps-geelong-businesses/

Publish Date: May 20, 2020


The inbound call centre assisting Geelong businesses to prevent admin overload

Call Assist helps businesses by providing a local, trustworthy inbound call centre for the Geelong region. As the world changes rapidly it’s easy for businesses to get snowed under in admin, to the point where they don’t have time to carry out the work they need or to properly work on their business.

Properly tending to incoming enquiries is the key to the growth and survival of your business, but sometimes it can be difficult to give the best possible customer service, either you don’t have the time, the skills or the team required to give your customers the best experience possible.

This, unfortunately, results in businesses losing customers, with studies showing the number one reason customers leave businesses is that they feel underappreciated. For local businesses, this can result in your competitors gaining new business because you were unable to give them the experience they were looking for.

Call Assist is a team of local customer service professionals that are specially trained in inbound customer service for a range of industries. Our team can make sure that customers have answers to enquiries and feel as if they are being tended to and valued.

We help clients in the health industry, trades, professional services and much more. As part of our service, we work with you to create a comprehensive training manual, ensuring all of our staff are aware and familiar with commonly asked questions and how to respond to them.

Don’t let your business get caught up in admin overload, rescue time back to work on and within your business. Our inbound call centre in Geelong can help you retain more customers, convert more leads and give you peace of mind knowing your customers are being properly cared for.

Contact us today to find out more about our inbound customer service.

Source: https://www.callassist.com.au/2020/03/the-inbound-call-centre-assisting-geelong-businesses-to-prevent-admin-overload/

Publish Date: March 31, 2020


Five benefits of a virtual assistant for Geelong businesses

For quality virtual assistants Geelong businesses can’t go wrong with Call Assist’s professional crew.

Virtual assistants provide many advantages to businesses, big and small. They free up owners and senior staff from daily admin so they can concentrate on developing the business. By capably carrying out their role, virtual assistants can play a part in helping businesses to grow.

Five benefits of a virtual assistant for Geelong businesses:

  1. Provide invaluable help in shouldering the burden of administration duties and other tasks. With virtual assistants handling tasks including answering phones, scheduling appointments, invoicing, data entry, transcriptions, correspondence and spread sheets, your stress levels will lower.
  2. Give you more time to focus on your business. Instead of spending hours each day on the ever-growing list of admin duties, you’ll be able to use those hours to drive your business to success.
  3. You get a professional assistant, who is experienced in the field, that you can trust to take care of things properly. Call Assist’s virtual assistants are extremely capable and can handle a wide range of duties.
  4. Help your business become more profitable. Using a virtual assistant means you save labour costs because you don’t have to hire a full-time staff member. Virtual assistants also help boost productivity.
  5. Allow you to scale your business, helping you handle the volume of work without putting a hole in your budget. If your business grows and you need more help, then you can simply put on another virtual assistant.

When it comes to finding a professional virtual assistant Geelong businesses can rely on Call Assist for help. Please contact us today if you would like more information about the benefits of our virtual assistant services.

Source: https://www.callassist.com.au/2019/11/five-benefits-of-a-virtual-assistant-for-geelong-businesses/

Publish Date: November 19, 2019

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