Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Mohammed Albadrani
Security System Coordinator
Heriadhi Waskitho
Quality Auditor
Aris Paolo Roberto
Business Development Manager
Bryan Anggraita
Head of Customer Operations and Branch Mgt
Nicholas Yuen
Senior Telebet Manager (ShaTin)

Call Assist - Blog

Page: 1 | 2 | 3

Elevating your inbound customer service game in Geelong

In today’s fast-paced world, having exceptional inbound customer service in Geelong can make you stand out from the crowd. At Call Assist, we’re not just about answering calls; we’re about crafting memorable experiences that elevate your brand in the eyes of your clients. Specifically, for small to medium-sized enterprises in Geelong, our inbound customer service solutions are a game-changer.

Seamless extension of your team

Imagine having an extra set of hands without the hassle of recruitment or training. That’s what we offer. Whether you’re a dentist managing appointments, a plumber coordinating emergency call-outs, or an accountant juggling client consultations, Call Assist integrates effortlessly with your business. Our inbound and outbound services mean your customers always have a professional, friendly point of contact.

For the dentist’s office

Missed calls mean missed opportunities for appointments and, consequently, revenue. Our team acts as an extension of your practice, ensuring that every call is answered. We manage appointments, handle inquiries, and even follow up on patient care, making sure your patients always feel valued and looked after.

For the plumber

Emergency plumbing issues wait for no one. With Call Assist, your clients won’t be left listening to voicemail messages when they need help the most. Our 24/7 availability means you’re always reachable, boosting your reputation and customer satisfaction. Plus, we can schedule your jobs, letting you focus on the work at hand.

For the accountant

During tax season, every call counts, but so does your concentration. We handle the influx of inquiries, book consultations, and ensure your clients are well-informed, allowing you to dedicate your undivided attention to the complex tasks at hand.

The Call Assist difference

What sets us apart isn’t just our services; it’s our approach. We don’t just answer calls; we engage with your clients, providing them with the information and support they need. This approach not only improves customer satisfaction but also builds loyalty, encouraging repeat business. Our Geelong-based team understands the local market, making us the perfect partner for businesses aiming to strengthen their presence in the region.

Utilising the latest technology, we ensure that every interaction with your business is smooth, professional, and leaves a lasting positive impression. In the competitive landscape of Geelong, where personal touch and local knowledge count, Call Assist is your ally. We’re not just a service provider; we’re a part of your team, invested in your success.

Why wait? Elevate your inbound customer service in Geelong today

Inbound customer service in Geelong is not just about answering calls; it’s about creating a connection, understanding your customer’s needs, and exceeding their expectations. That’s what we do best at Call Assist. We’re not just a call centre; we’re the extended arm of your business, ensuring that every customer interaction becomes an opportunity to showcase the excellence of your services.

Ready to transform your customer service experience? Contact us and join the numerous Geelong businesses thriving with Call Assist’s support. It’s time your business enjoyed the same seamless, professional customer service solution. Let’s make every call count, together.


Publish Date: March 26, 2024

Empowering diverse industries with Call Assist’s inbound call centre services in Geelong

In Geelong, businesses across various sectors are discovering the transformative impact of leveraging Call Assist’s inbound call centre services. Our comprehensive approach not only manages office overflow with unrivalled efficiency but also tailors customer interactions to the unique needs of every industry we serve.

Versatile solutions for every sector

Whether it’s healthcare, where missed calls can mean missed opportunities to provide critical care, or the bustling world of retail, where each call might be a potential sale, Call Assist stands ready to ensure your business never misses a beat.

Healthcare: A lifeline for critical communications

In the healthcare industry, timely communication can be life-saving. Our services ensure that patient inquiries, appointment bookings, and urgent calls are managed promptly and professionally, allowing healthcare providers to focus on delivering exceptional care.

Retail: Enhancing customer engagement

For retail businesses, Call Assist helps convert inquiries into sales by providing immediate responses to queries about products, availability, and purchase options. This not only improves customer satisfaction but also drives sales, even outside of traditional business hours.

Real Estate: Connecting buyers and sellers

In real estate, our inbound call centre services act as a crucial link between buyers, sellers, and agents. From scheduling viewings to handling enquiries, Call Assist ensures that opportunities in the fast-moving property market are never missed.

Hospitality: Booking success

In the hospitality sector, Call Assist’s services streamline reservations and guest inquiries, ensuring hotels and restaurants can provide exemplary service from the first point of contact.

Inbound call centre of choice in Geelong

By choosing Call Assist’s inbound call centre services in Geelong, businesses across all industries can enjoy the peace of mind that comes from knowing every call is an opportunity seized. Our dedication to quality service and industry-specific expertise makes us the partner of choice for businesses looking to thrive.

Contact us today to see how we can assist you!


Publish Date: February 15, 2024

Elevate business efficiency with outsourced call centre services in Geelong

One way to stay ahead of the bustling business landscape of Geelong, is using an outsourced call centre. Call Assist, a leader in this domain, offers unparalleled support to businesses grappling with high call volumes and looking for efficient call management.

The immediate impact of professional call handling

Outsourcing your call centre needs to a professional service like Call Assist in Geelong isn’t just a strategic move; it’s a transformational one. It’s about entrusting your customer interactions to experts trained to handle calls efficiently and empathetically. This transition brings immediate benefits like enhanced customer satisfaction and reduced wait times, ultimately reflecting positively on your brand’s reputation.

Cost-effectiveness and resource allocation

By partnering with an outsourced call centre in Geelong, you’re not just outsourcing tasks; you’re optimising resources. It eliminates the need for extensive in-house infrastructure and training, allowing you to reallocate these resources towards core business functions. This cost-effective approach ensures that your business remains financially agile and competitive.

Real-world applications of outsourced call centre services in Geelong

Consider a typical day at your business. You’re in the midst of important tasks, and the phone rings incessantly. Each missed call is a missed opportunity. This is where Call Assist steps in. Our outsourced call centre service efficiently manages your overflow calls, ensuring no customer feels neglected and every query is addressed promptly.

Handling missed and abandoned calls

Missed or abandoned calls can be detrimental to any business. They represent lost opportunities and potential customer dissatisfaction. Call Assist’s outsourced call centre services in Geelong excel in mitigating these issues. Our team ensures that every call is answered, providing a reliable and consistent line of communication between your business and your customers.

Never miss a call again

In today’s fast-paced business environment, especially in a vibrant city like Geelong, the advantages of an outsourced call centre cannot be overstated. Call Assist offers a solution that not only manages your calls efficiently but also enhances overall customer satisfaction and business productivity.

By entrusting your call handling to experts, you free up valuable time and resources to focus on what you do best – growing your business. Contact us today to find out more about our call centre services in Geelong.


Publish Date: January 24, 2024

Harness the power of virtual office services in Geelong for not-for-profit

In an era where efficiency and cost-effectiveness are paramount, not-for-profit organisations in Geelong are increasingly turning to virtual office solutions to streamline operations. Call Assist, a leading provider of virtual office services in Geelong, offers a comprehensive range of solutions that caters to the unique needs of not-for-profits. From taking calls and processing orders to handling banking and customer service, Call Assist’s multi-skilled staff ensures that your organisation stays focused on its mission while administrative tasks are expertly managed.

Enhancing efficiency with Call Assist’s virtual office services in Geelong

Not-for-profits are often stretched thin in terms of resources and manpower. Call Assist’s virtual office services in Geelong offer a strategic solution. By outsourcing administrative tasks such as order placement, mail orders, credit card processing, and banking, not-for-profits can redirect their efforts towards core activities and community engagement. Call Assist’s virtual administrative assistants provide seamless integration into your organisation, ensuring continuity and efficiency.

Customer service and support for not-for-profits

A strong customer service framework is essential for not-for-profits to maintain donor relations and public trust. Call Assist’s inbound call centre services provide a professional and responsive customer service help desk and virtual receptionist services. Tailored to your organisation’s ethos and values, these services enable not-for-profits to offer consistent support and information to their stakeholders, reinforcing their reputation for reliability and commitment to their cause.

Simplifying data entry and administration

Administrative tasks, though crucial, can be time-consuming. Call Assist alleviates this burden through efficient data entry and management services. Their team of skilled professionals handles mundane yet vital tasks, allowing not-for-profit staff to focus on strategic objectives and community initiatives. The flexibility and scalability of these services mean that they can adapt to the changing needs of not-for-profits, ensuring that administrative support evolves in tandem with the organisation’s growth.

Tailored solutions for not-for-profit marketing and fundraising campaigns

Marketing and fundraising are critical for not-for-profits. Call Assist’s outbound call centre services provide invaluable support for these initiatives. Whether it’s reaching out to potential donors, conducting market research, or supporting marketing campaigns, their experienced team can significantly enhance the impact and reach of your not-for-profit’s efforts. This approach not only helps in garnering support but also in gathering vital data that can inform future strategies.

For not-for-profits in Geelong, partnering with Call Assist for virtual office services is a strategic move towards enhanced efficiency, improved customer service, and robust administrative support. With their tailored solutions, Call Assist ensures that not-for-profits can focus on their core mission, secure in the knowledge that their operational needs are in expert hands. Embrace the change; contact us and let Call Assist be the virtual backbone of your non-profit organisation in Geelong.


Publish Date: December 12, 2023

Phone answering services in Geelong for dental practices

For any dental practice, maintaining a consistent and professional line of communication with patients is crucial. This is where phone answering services in Geelong, like those offered by Call Assist, become indispensable, especially when the practice is away for conferences or other events.

A virtual office for your dental practice

Imagine you’re at a dental convention, and your practice is technically ‘closed’. With Call Assist’s phone answering services in Geelong, your patients can still call and feel like they’re being taken care of. This service functions as a virtual office, ensuring that no call goes unanswered and every appointment opportunity is captured.

Personalised and professional service

The Call Assist team is trained to handle calls in a manner that reflects the professionalism of your dental practice. We can schedule appointments, provide information, and even handle emergencies by directing patients appropriately. This level of service ensures that your patients always feel valued and cared for, even in your absence.

Understanding Geelong’s community

Call Assist, being based in Geelong, has an inherent understanding of the local community. This local expertise means they can connect better with your patients, offering a more personalised service.

Consider a scenario where a patient needs an urgent appointment due to a dental emergency. They call your practice, and even though you’re away, our team efficiently schedules an emergency appointment with your on-call staff. This quick and efficient response not only solves the patient’s immediate problem but also builds their trust and loyalty towards your practice.

In today’s fast-paced world, having a reliable phone answering service is not just an add-on; it’s a necessity for maintaining and growing a dental practice in Geelong. Call Assist offers a seamless, professional, and localised service that ensures your patients are always heard and cared for, even when you’re not physically present.

So, if you’re a dental practice in Geelong looking for a phone answering service that offers peace of mind and professional reliability, Call Assist is your go-to solution. Contact us today to ensure your patients are always in good hands, no matter where you are.


Publish Date: November 24, 2023

Ensure your community interaction line is managed by an Australian-based call centre

When it comes to managing a community interaction line for a large construction project, there’s no room for error. Your call centre needs to be efficient, professional, and above all, locally relevant. That’s where Call Assist, an Australian-based call centre, comes into play. Recently, we successfully managed a community interaction line for a large construction company, fulfilling a crucial contract requirement.

The importance of local expertise

Understanding the local pulse

An Australian-based call centre, like Call Assist, brings a deep understanding of local culture, colloquialisms, and concerns. This is vital when managing a community interaction line where local residents may have specific questions or issues related to the construction project.

Credibility and trust

Consumers generally prefer what they know. With an Australian-based call centre, you have a committed, informed, and knowledgeable group of telemarketers who help build credibility and confidence in your company. This is particularly important when the call centre staff are often the first point of contact for your prospective and existing clients.

The risk of offshoring

Customer dissatisfaction

If customers have negative or difficult dealings with a customer service centre, they may choose to find a different service provider. Any potential cost savings made by moving to an offshore call centre are quickly lost along with the customers.

The Call Assist advantage

Call Assist offers a commitment to the local market and the ability to engage with your customers and clients in an efficient, enthusiastic, and professional manner. This ensures that your community interaction line is not just a contractual requirement but a valuable asset for your project.

A case in point

Call Assist recently managed a community interaction line for a large construction company, a service that was a requirement of the contract. Our Australian-based call centre team provided both inbound and outbound services, representing the brand in a highly professional manner to protect its reputation and yield strong returns on the project.


Choosing Call Assist for your next community interaction line is not just a smart business decision; it’s a commitment to quality, local expertise, and customer satisfaction. With our recent successful project as a testament. Call Assist is the go-to choice for any company looking to excel in community engagement and customer service.

So, if you’re in the market for a call centre that will represent your brand in an efficient, professional manner, look no further than Call Assist. Contact us on (03) 5278 8288.


Publish Date: October 26, 2023

Choose Local, Choose Quality: Why Your Business Needs Call Assist’s Inbound Call Centre in Geelong

In today’s hyper-connected world, a poor customer service experience can wreak havoc on a brand’s reputation. Major Australian businesses have found this out the hard way, suffering brand damage after outsourcing to international call centres. That’s where Call Assist comes into play. As a locally-owned, family-operated business in Geelong, Victoria, we bring the Australian touch to your customer service needs.

1. Why Local? A Cautionary Tale for Aussie Businesses

Many Australian companies, lured by the promise of cost savings, have outsourced their customer service to international call centres. The outcome? Frustrated customers, poor reviews, and significant brand damage. When you go local with a Geelong-based inbound call centre like Call Assist, you’re choosing quality and authenticity that your customers will genuinely appreciate.

2. The Call Assist Difference: Personalised Services

Here at Call Assist, we understand that one size does not fit all. Leanne and the team are dedicated to customising the inbound call centre experience to meet your business’s unique needs. Your customers deserve the best, and we’re committed to delivering it.

3. Leveraging Cutting-Edge Technology for Outstanding Service

We utilise the latest technology and reporting methods to give you a transparent view of our performance. You can easily keep tabs on how effectively we’re handling your customer service, offering a level of accountability that is hard to find elsewhere.

4. Family-Operated and Proudly Local

Being a family-operated business in Geelong, we bring a personal touch to our services. You’re not just a client; you’re a valued part of our community. We understand the importance of local business ecosystems and strive to offer a service that elevates not just your brand but the local business community as a whole.

5. Ready to Serve a Broad Range of Industries

Whether you’re in retail, healthcare, finance, or any other sector, we have the skills and technology to provide seamless support. From taking orders to handling customer complaints, we’ve got your back.
Investing in a locally-based inbound call centre like Call Assist isn’t just good for business; it’s essential for protecting your brand’s reputation. With personalised service, state-of-the-art technology, and a committed local team led by Leanne, we set the standard for customer service excellence. Don’t take a gamble with your brand’s reputation—choose Call Assist for reliable, quality service that your customers will love.

Ready to enhance your customer service experience? Give Leanne and the team at Call Assist a call today and discover the difference that local quality can make for your business.


Publish Date: September 27, 2023

Enhance your business with Call Assist’s trusted Geelong call centre

In today’s fast-paced business environment effective communication with customers is the cornerstone of success. Whether you are a small startup or a well-established brand having access to quality frontline staff can make all the difference. That’s where Call Assist, a leading outbound and inbound call centre steps in to be your reliable partner in Geelong and Australia wide.

At Call Assist, we understand that every business is unique and requires tailored solutions. Our dedicated call centre team takes the time to understand your brand, values, and objectives to represent your business in the most professional and efficient manner. By choosing us, you can rest assured that your brand’s reputation is in safe hands.

Comprehensive range of call centre services

We offer a wide array of call centre services covering all your needs includes telemarketing, where we help you reach out to potential customers and drive sales growth. With our help desk and inbound call centre services, we ensure that your customers receive top-notch support, leading to increased customer satisfaction and loyalty.

Market research is a critical aspect of understanding your target audience, and we excel in conducting market research surveys and gathering valuable insights to help you make informed business decisions. Our appointment setting services streamline your sales process, connecting you with qualified leads and boosting your conversion rates. Additionally, our campaign support services ensure that your marketing efforts are backed by a dedicated team, maximizing the impact of your campaigns.

No matter the size of your business, our call centre services are designed to suit your needs and yield strong returns. Embrace the advantage of having a professional and skilled call centre team by your side, boosting your business growth and customer engagement.

Contact Call Assist today and take your business to new heights with our quality call centre services in Geelong and across Australia. Let us be the driving force behind your success!


Publish Date: August 3, 2023

Unlock the power of market research surveys with Call Assist

In today’s competitive business landscape, knowledge is power and making informed decisions is the key to success. Market research surveys play a vital role in providing organisations with the valuable information they need to steer their strategies in the right direction. Understanding the market, consumer preferences, and industry trends is crucial for any business to stay ahead of the curve. That’s where Call Assist steps in as your trusted partner for market research surveys.

At Call Assist, we are driven by a commitment to excellence and utilise our expertise in market research to help you gain a competitive advantage. Our outbound call center is equipped with skilled professionals who are well-versed in conducting effective market research surveys. Whether you need to gauge customer satisfaction, analyze your product’s performance or gather business statistics, we have got you covered.

Our comprehensive market research services have been honed through years of experience working with leading Australian companies, various government departments, and marketing firms. Our insights have enabled these organisations to determine market size, understand consumer preferences, and identify industry trends. With Call Assist by your side, you can base your business decisions on factual data, leaving no room for speculation.

Market research surveys are not a one-size-fits-all solution

Customised market research surveys cater to your unique needs, avoiding the one-size-fits-all approach. That’s why we tailor our approach to meet your unique requirements. Our team of professionals will work closely with you to design surveys that target the specific information you seek. Our dedication to delivering accurate and actionable results sets us apart as a quality outsourced call center for market research.

Don’t let valuable opportunities pass you by. Contact Call Assist today and unlock the power of market research surveys Australia wide. Arm yourself with the insights you need to make informed business decisions and stay ahead in the market. Trust in Call Assist, your reliable partner for quality market research services. Let’s embark on a journey towards success together.


Publish Date: July 29, 2023

Understanding the benefits of virtual office services in Geelong

Call Assist’s professional virtual office services in Geelong give clients the perfect blend of affordability, usability and efficiency.

Whether you are a start up, a government agency or an established business it makes perfect sense to outsource time-consuming office work. Just think, instead of being stuck handling mundane tasks including data entry, invoicing and answering phones, you and your staff will be able to concentrate on growing your business.

With the help of our virtual office Geelong businesses, and those much further afield, can benefit from access to professional resources and support. Our call-centre team provides the expertise and tools to efficiently remotely handle the important administration tasks that keep businesses running smoothly. From access to professional contacts, resources and advice to quality customer service and a great work ethic, we’ve got you covered.

Moreover, the flexible and cost-effective nature of sourcing virtual office experts makes our team an ideal choice for businesses big and small.

Convenience and flexibility

Our virtual office services also deliver when it comes to convenience, flexibility and scalability. This allows businesses to maximise their time and resources while keeping overhead costs down. We’re also a shot in the arm when it comes to enhancing productivity.

Put simply, Call Assist has a passion for helping business take that next step to success. We know our team has great talent when it comes to providing virtual business administration and secretarial services. And we’ve seen first hand what a positive difference we can make to businesses of all sizes.

We offer a comprehensive suite of virtual services including answering phones, scanning and faxing, invoicing, preparing business reports, spread sheets and setting appointments.

If you would like more information about how Call Assist’s virtual office in Geelong can help your business stay focused, productive and organised, get in touch. Please don’t hesitate to contact us today to start the conversation.


Publish Date: January 29, 2023

Call Assist, the premier call centre service for Government organisations

Our team of trained professionals is here to provide top-notch support for small businesses, marketing companies, and Government departments. We understand the unique needs and challenges of dealing with Government agencies, and we are dedicated to making the process as seamless and stress-free as possible.

Benefits of outsourcing your Government call centre to Call Assist

Call Assist’s experienced team can provide tailored customer service solutions to best fit your needs. Our team of experts are well-trained in providing holistic support and through our Government call centre services we can provide your Government department with expertise in all areas, such as customer service, technical support, and general enquires. Call Assist understands the unique needs of Governments and can deliver customised solutions to ensure that your customer service needs are seamlessly met.

One of the key benefits of choosing Call Assist is our focus on customer satisfaction. We know that time is valuable, and we strive to answer calls quickly and efficiently. Our team is available 24/7 to provide the support you need, when you need it. In addition to our commitment to excellent customer service, we also offer a range of services designed to help Government organisations streamline their operations. From handling large volumes of calls to providing in-depth support for specific departments, we have the expertise and resources to handle any task.

Another advantage of working with Call Assist is our advanced technology. We use the latest tools and techniques to ensure that your calls are routed to the right person quickly and accurately. This means that you can expect faster response times and more efficient resolution.

In today’s fast-paced world, it’s important to have a call centre service you can count on. With Call Assist, you can trust that your Government department will receive the support it needs to succeed.

If you would like to know more about our Government call centre services, please contact us today.


Publish Date: December 14, 2022

How telemarketing services help companies to convert customers

Using telemarketing services is a cost-effective way to boost your business and expand your customer base.

All businesses, regardless of their size, want to be successful. But it’s a competitive world out there and everyone is fighting to get their products, services and information consumed.

That’s where Call Assist’s experienced telemarketing team can help. Our talented staff have highly-effective sales skills they put to good effect for a diverse range of businesses. Whether you are an IT business, financial advisors, in the health, education or hospitality sectors or other areas, trust our team to make a positive difference to your profits.

Using our 20-seat outbound call centre in Geelong, we can perform telemarketing services for business-to-business promotions. We can target individuals, be they current or lapsed customers or new contacts. Our quality team can take advantage of your existing data base or build a new one. And we’re excellent at generating new leads.

Experienced team

So why is our telemarketing service such a valuable tool for businesses? Well, for lots of reasons. But central to the whole discussion is how our experienced telemarketers make people feel positive and respected during phone calls. It’s the way we treat people that makes us highly effective, and as we know, positive experiences retain customers and create new ones.

Call Assist’s telemarketers are clear communicators and are thoroughly briefed on clients’ products and services. We’re engaging, friendly and, importantly, we also know when to listen. This means we can collect valuable feedback straight from potential customers and those already consuming your products. This gives our clients great information they can use to tweak and improve their business.

Our team can also help update your data base with every call they make. This gives your sales crew a better chance to strike success as they follow up warm leads we generate.

So, if you think our telemarketing services are a good fit for your business, get in touch. Let us help grow your customer base, generate sales and leads so your business can thrive. Please contact us on (03) 5278 8288 for more information.


Publish Date: April 29, 2022

Let an efficient inbound call centre help your business thrive

If you want to lift your business to the next level, then Call Assist’s professional inbound call centre is a great start.

Our highly-trained and experienced team provides welcome support for a wide range of businesses. We can take on a host of roles for you and, in the process, can enhance positive relationships with clients, provide sales leads and help your business grow.

At Call Assist, we know Australian businesses are packed with talent, but can be short on time. We’re passionate about offering quality support so they can shine. We get to know the businesses we represent, ensuring we have a comprehensive grounding in their products and services. That way, when we answer customer calls to your organisation we can swiftly provide valuable support and solutions.

Whether people are calling to ask a question, seek help, buy a product or make a complaint, our front-line staff will treat them respectfully and leave them with a positive impression of your business.

Valuable helping hand

Our 20-seat inbound call centre can help with services including:

  • Help desk services. We can provide product or technical support for customers calling in for assistance. Our clearly-explained solutions and relevant suggestions flow from a FAQ manual we develop in collaboration with each client. We aim to leave customers satisfied that their issue has been dealt with effectively;
  • Setting appointments, which can be crucial for your sales staff as they chase new customers and develop leads;
  • Accepting payments and processing orders.

With Call Assist’s excellent team providing a valuable helping hand, your staff can concentrate on other important tasks. Whether we’re providing marketing campaign support, after-hours sales and assistance or emergency help, we won’t let you down.

If you would like to know more about Call Assist’s expert inbound call centre, and how we can help your business grow, contact us on (03) 5278 8288. We look forward to taking your call.


Publish Date: March 28, 2022

Leading virtual administration services

When it comes to virtual administration services, there is no team better than Call Assist. We provide valuable assistance to a wide variety of businesses across Australia and even internationally with their administration needs.

Our team of staff  are qualified, but more than that, we are passionate about quality customer service and providing experiences to your client base that they will remember.

Call Assist’s virtual administration services can take over many duties such as letter writing, invoicing, quoting, internal and external correspondence, research, developing organisation policies and procedures, data entry, minutes and transcription, mailing, and much more.

Essentially, we take away the time consuming parts of your business so that you can focus on what really matters, the big picture. Our experience provides us with knowledge across a variety of industries, including marketing and advertising, sales, information technology and manufacturing, just to name a few.

Under the umbrella of virtual administration services is our experienced business admin and secretarial services. We are able to manage the paperwork and telephone duties of your business, and keep things running smoothly.

To learn more about our highly professional and trusted virtual administration services available to a wide range of different businesses, please get in contact with our friendly team on (03) 5278 8288. We are happy to answer any questions you may have regarding our affordable services and look forward to hearing from you soon.


Publish Date: November 5, 2021

Why Call Assist is the leading call centre for Geelong clients

Are you a business that is looking for an industry-leading call centre in Geelong to assist you?

Then don’t go past our amazing services at Call Assist in North Geelong, where we can assist your business with leading inbound and outbound calls across a range of domains.

Our business started from humble beginnings where our founder provided virtual administrative assistant services to a few loyal clients, however over the course of twenty plus years, our business has evolved into a regional juggernaut, providing small businesses, web-based businesses who are looking to automate their services as well as assisting marketing companies with there campaigns.

Here at Call Assist, we aim to provide organisations with the growth to cater for busy periods without the burden of employing temporary staff and we thrive on being able to provide our Geelong clients with only the highest quality services and best of all, it comes at an affordable price that doesn’t break the kitty.

Our highly experienced team is happy to lend a hand in any call centre services such as general telemarketing, help desk and inbound calls, market research, appointment setting as well as campaign support for small and large scale businesses.

So you ask, why trust us with all of your call centre services in Geelong?

Well, it’s because of our high training standards, low staff turnover and an uncompromised commitment to quality and attention to detail with every client. We have super flexible arrangements and are willing to cater to any sort of client, no matter the size of your business.

So what are you waiting for!

If you are looking for a highly competent team to assist you with your business call centre services in Geelong, then contact us today at Call Assist, you won’t be disappointed.


Publish Date: September 21, 2021

Page: 1 | 2 | 3




About us - in 60 seconds!

Submit Event

Upcoming Events

The 19th Asia Pacific Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =