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Five benefits of a virtual assistant for Geelong businesses - Call Assist - ContactCenterWorld.com Blog

Five benefits of a virtual assistant for Geelong businesses

For quality virtual assistants Geelong businesses can’t go wrong with Call Assist’s professional crew.

Virtual assistants provide many advantages to businesses, big and small. They free up owners and senior staff from daily admin so they can concentrate on developing the business. By capably carrying out their role, virtual assistants can play a part in helping businesses to grow.

Five benefits of a virtual assistant for Geelong businesses:

  1. Provide invaluable help in shouldering the burden of administration duties and other tasks. With virtual assistants handling tasks including answering phones, scheduling appointments, invoicing, data entry, transcriptions, correspondence and spread sheets, your stress levels will lower.
  2. Give you more time to focus on your business. Instead of spending hours each day on the ever-growing list of admin duties, you’ll be able to use those hours to drive your business to success.
  3. You get a professional assistant, who is experienced in the field, that you can trust to take care of things properly. Call Assist’s virtual assistants are extremely capable and can handle a wide range of duties.
  4. Help your business become more profitable. Using a virtual assistant means you save labour costs because you don’t have to hire a full-time staff member. Virtual assistants also help boost productivity.
  5. Allow you to scale your business, helping you handle the volume of work without putting a hole in your budget. If your business grows and you need more help, then you can simply put on another virtual assistant.

When it comes to finding a professional virtual assistant Geelong businesses can rely on Call Assist for help. Please contact us today if you would like more information about the benefits of our virtual assistant services.

Source: https://www.callassist.com.au/2019/11/five-benefits-of-a-virtual-assistant-for-geelong-businesses/

Publish Date: November 19, 2019

2023 Buyers Guide
Get Listed
Business Continuity

 
1.) 
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CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
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VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
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InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 


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