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Why Call Assist is the leading call centre for Geelong clients - Call Assist - ContactCenterWorld.com Blog

Why Call Assist is the leading call centre for Geelong clients

Are you a business that is looking for an industry-leading call centre in Geelong to assist you?

Then don’t go past our amazing services at Call Assist in North Geelong, where we can assist your business with leading inbound and outbound calls across a range of domains.

Our business started from humble beginnings where our founder provided virtual administrative assistant services to a few loyal clients, however over the course of twenty plus years, our business has evolved into a regional juggernaut, providing small businesses, web-based businesses who are looking to automate their services as well as assisting marketing companies with there campaigns.

Here at Call Assist, we aim to provide organisations with the growth to cater for busy periods without the burden of employing temporary staff and we thrive on being able to provide our Geelong clients with only the highest quality services and best of all, it comes at an affordable price that doesn’t break the kitty.

Our highly experienced team is happy to lend a hand in any call centre services such as general telemarketing, help desk and inbound calls, market research, appointment setting as well as campaign support for small and large scale businesses.

So you ask, why trust us with all of your call centre services in Geelong?

Well, it’s because of our high training standards, low staff turnover and an uncompromised commitment to quality and attention to detail with every client. We have super flexible arrangements and are willing to cater to any sort of client, no matter the size of your business.

So what are you waiting for!

If you are looking for a highly competent team to assist you with your business call centre services in Geelong, then contact us today at Call Assist, you won’t be disappointed.

Source: https://www.callassist.com.au/2021/09/why-call-assist-is-the-leading-call-centre-for-geelong-clients/

Publish Date: September 21, 2021


2021 Buyers Guide Computer Telephony Integration

 
1.) 
AMC Technology

DaVinci
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

3.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.

4.) 
Consilium Software

Consilium UniAgent™
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
(read more)

5.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.

6.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.

7.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.

8.) 
PhoneIQ

PhoneIQ
What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.

Best For
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.

9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)
 



View more from Call Assist

Recent Blog Posts:
Why Call Assist is the leading call centre for Geelong clientsSeptember 21, 2021
The value of effective telemarketing servicesJuly 27, 2021
What can help desk services offer your business?May 29, 2021
Why your business should outsource effective call centre salesFebruary 18, 2021
Virtual Sales Administration Services for Australian businessesDecember 15, 2020
Why Should Your Business Use Help Desk Services?November 12, 2020
Inbound Call Centre Services Supporting Australian BusinessesOctober 20, 2020
3 Reasons To Outsource An Efficient Call Centre For Your Geelong BusinessSeptember 22, 2020
Benefits of using a local call centre in GeelongAugust 6, 2020
How our local call centre helps Geelong businessesMay 20, 2020

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