Are you a business that is looking for an industry-leading call centre in Geelong to assist you?
Then don’t go past our amazing services at Call Assist in North Geelong, where we can assist your business with leading inbound and outbound calls across a range of domains.
Our business started from humble beginnings where our founder provided virtual administrative assistant services to a few loyal clients, however over the course of twenty plus years, our business has evolved into a regional juggernaut, providing small businesses, web-based businesses who are looking to automate their services as well as assisting marketing companies with there campaigns.
Here at Call Assist, we aim to provide organisations with the growth to cater for busy periods without the burden of employing temporary staff and we thrive on being able to provide our Geelong clients with only the highest quality services and best of all, it comes at an affordable price that doesn’t break the kitty.
Our highly experienced team is happy to lend a hand in any call centre services such as general telemarketing, help desk and inbound calls, market research, appointment setting as well as campaign support for small and large scale businesses.
So you ask, why trust us with all of your call centre services in Geelong?
Well, it’s because of our high training standards, low staff turnover and an uncompromised commitment to quality and attention to detail with every client. We have super flexible arrangements and are willing to cater to any sort of client, no matter the size of your business.
So what are you waiting for!
If you are looking for a highly competent team to assist you with your business call centre services in Geelong, then contact us today at Call Assist, you won’t be disappointed.
Publish Date: September 21, 2021
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.
Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!
We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!
Try it free for 45 days!
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.
Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!
Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!
OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
|7.)||Teckinfo Solutions Pvt. Ltd.|
ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
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