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Let an efficient inbound call centre help your business thrive - Call Assist - ContactCenterWorld.com Blog

Let an efficient inbound call centre help your business thrive

If you want to lift your business to the next level, then Call Assist’s professional inbound call centre is a great start.

Our highly-trained and experienced team provides welcome support for a wide range of businesses. We can take on a host of roles for you and, in the process, can enhance positive relationships with clients, provide sales leads and help your business grow.

At Call Assist, we know Australian businesses are packed with talent, but can be short on time. We’re passionate about offering quality support so they can shine. We get to know the businesses we represent, ensuring we have a comprehensive grounding in their products and services. That way, when we answer customer calls to your organisation we can swiftly provide valuable support and solutions.

....NOTE - content continues below this message

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We invite you and your colleagues to join us LIVE as we take the highest rated industry conference to the next level! the 2022 World's Best! - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement GLOBAL Best Practices Conference!

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....CONTENT CONTINUED BELOW

Whether people are calling to ask a question, seek help, buy a product or make a complaint, our front-line staff will treat them respectfully and leave them with a positive impression of your business.

Valuable helping hand

Our 20-seat inbound call centre can help with services including:

  • Help desk services. We can provide product or technical support for customers calling in for assistance. Our clearly-explained solutions and relevant suggestions flow from a FAQ manual we develop in collaboration with each client. We aim to leave customers satisfied that their issue has been dealt with effectively;
  • Setting appointments, which can be crucial for your sales staff as they chase new customers and develop leads;
  • Accepting payments and processing orders.

With Call Assist’s excellent team providing a valuable helping hand, your staff can concentrate on other important tasks. Whether we’re providing marketing campaign support, after-hours sales and assistance or emergency help, we won’t let you down.

If you would like to know more about Call Assist’s expert inbound call centre, and how we can help your business grow, contact us on (03) 5278 8288. We look forward to taking your call.

Source: https://www.callassist.com.au/2022/03/let-an-efficient-inbound-call-centre-help-your-business-thrive/

Publish Date: March 28, 2022


2022 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 



View more from Call Assist

Recent Blog Posts:
How telemarketing services help companies to convert customersApril 29, 2022
Let an efficient inbound call centre help your business thriveMarch 28, 2022
Leading virtual administration servicesNovember 5, 2021
Why Call Assist is the leading call centre for Geelong clientsSeptember 21, 2021
The value of effective telemarketing servicesJuly 27, 2021
What can help desk services offer your business?May 29, 2021
Why your business should outsource effective call centre salesFebruary 18, 2021
Virtual Sales Administration Services for Australian businessesDecember 15, 2020
Why Should Your Business Use Help Desk Services?November 12, 2020
Inbound Call Centre Services Supporting Australian BusinessesOctober 20, 2020

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