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Let an efficient inbound call centre help your business thrive - Call Assist - ContactCenterWorld.com Blog

Let an efficient inbound call centre help your business thrive

If you want to lift your business to the next level, then Call Assist’s professional inbound call centre is a great start.

Our highly-trained and experienced team provides welcome support for a wide range of businesses. We can take on a host of roles for you and, in the process, can enhance positive relationships with clients, provide sales leads and help your business grow.

At Call Assist, we know Australian businesses are packed with talent, but can be short on time. We’re passionate about offering quality support so they can shine. We get to know the businesses we represent, ensuring we have a comprehensive grounding in their products and services. That way, when we answer customer calls to your organisation we can swiftly provide valuable support and solutions.

Whether people are calling to ask a question, seek help, buy a product or make a complaint, our front-line staff will treat them respectfully and leave them with a positive impression of your business.

Valuable helping hand

Our 20-seat inbound call centre can help with services including:

  • Help desk services. We can provide product or technical support for customers calling in for assistance. Our clearly-explained solutions and relevant suggestions flow from a FAQ manual we develop in collaboration with each client. We aim to leave customers satisfied that their issue has been dealt with effectively;
  • Setting appointments, which can be crucial for your sales staff as they chase new customers and develop leads;
  • Accepting payments and processing orders.

With Call Assist’s excellent team providing a valuable helping hand, your staff can concentrate on other important tasks. Whether we’re providing marketing campaign support, after-hours sales and assistance or emergency help, we won’t let you down.

If you would like to know more about Call Assist’s expert inbound call centre, and how we can help your business grow, contact us on (03) 5278 8288. We look forward to taking your call.

Source: https://www.callassist.com.au/2022/03/let-an-efficient-inbound-call-centre-help-your-business-thrive/

Publish Date: March 28, 2022


2024 Buyers Guide Knowledge Management

 
1.) 
168Solution

Contact Center Innovation Channel and Digital Transformation Enabler
Providing Research, Training and Consulting related to Customer Experience Delivery, support Project Management by Unit or Corporate.
Have the ability to conduct research for specific needs.
Having deep knowledge on the Digital Interaction/Contact Center / Omni Channel / CRM various Stakeholder and Emergency Response ecosystem in Indonesia.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.

3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.

4.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

5.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.

6.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
 



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Elevating your inbound customer service game in GeelongMarch 26, 2024
Empowering diverse industries with Call Assist’s inbound call centre services in GeelongFebruary 15, 2024
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Harness the power of virtual office services in Geelong for not-for-profitDecember 12, 2023
Phone answering services in Geelong for dental practicesNovember 24, 2023
Ensure your community interaction line is managed by an Australian-based call centreOctober 26, 2023
Choose Local, Choose Quality: Why Your Business Needs Call Assist’s Inbound Call Centre in GeelongSeptember 27, 2023
Enhance your business with Call Assist’s trusted Geelong call centreAugust 3, 2023
Unlock the power of market research surveys with Call AssistJuly 29, 2023
Understanding the benefits of virtual office services in GeelongJanuary 29, 2023

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