If you want to lift your business to the next level, then Call Assist’s professional inbound call centre is a great start.
Our highly-trained and experienced team provides welcome support for a wide range of businesses. We can take on a host of roles for you and, in the process, can enhance positive relationships with clients, provide sales leads and help your business grow.
At Call Assist, we know Australian businesses are packed with talent, but can be short on time. We’re passionate about offering quality support so they can shine. We get to know the businesses we represent, ensuring we have a comprehensive grounding in their products and services. That way, when we answer customer calls to your organisation we can swiftly provide valuable support and solutions.
Whether people are calling to ask a question, seek help, buy a product or make a complaint, our front-line staff will treat them respectfully and leave them with a positive impression of your business.
Our 20-seat inbound call centre can help with services including:
With Call Assist’s excellent team providing a valuable helping hand, your staff can concentrate on other important tasks. Whether we’re providing marketing campaign support, after-hours sales and assistance or emergency help, we won’t let you down.
If you would like to know more about Call Assist’s expert inbound call centre, and how we can help your business grow, contact us on (03) 5278 8288. We look forward to taking your call.
Publish Date: March 28, 2022 |
| 8.) |  Virtual Phone Numbers (DID) and Business VoIP Phone Service Whether a customer is running a Call Center business, an IVR system to take phone orders or a voice mail service bureau, he still needs inbound lines and access numbers (DIDs). These lines and DIDs give customers the ability to call in and use the service. Traditionally, these lines and DIDs were obtained through the local telephone company (i.e. Verizon, AT&T or Time Warner) and a company could only purchase numbers with area codes in the region the system resided. With VoIP, this has changed. DID Live is an IP DID service that allows you to accept incoming calls via VoIP as an alternative to standard digital or analog lines. The service provides the same quality of sound you expect from... (read more)   |
| 9.) |  Voice self-service can reduce cost and improve customer satisfaction. As with every system implementation, it is not the software, but the implementation that will define the success of the project. This also holds true for self-service implementations. Pointel follows a unique and proven process to implement voice self service. This process has been fine-tuned through years of experience implementing contact center and self-service applications. Pointel can design and develop solutions that will meet and exceed our client’s voice application needs. With several years of experience in Genesys GVP(Genesys Voice Platform) implementation and integration, Pointel can provide an integrated voice... (read more)  |
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