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Ease pressure on your Geelong business with our virtual office service - Call Assist - ContactCenterWorld.com Blog

Ease pressure on your Geelong business with our virtual office service

When people first set up a business, they dream of doing what they love all day while being their own boss.

It sounds pretty good, doesn’t it? But sometimes reality paints a different picture, with employers and staff in small to medium businesses often finding themselves swamped with daily administration tasks.

And that’s where Call Assist has the solution. We provide a virtual office service that can shoulder all those admin jobs that bog you down, freeing you to carry out the important job of running a successful, growing business in Geelong.

With our experienced team handling your admin needs, you’ll once again be able to work on the projects you want to without distraction from emails flooding in or phones constantly ringing. Just think of the hours of annoying admin you’ll no longer have to do yourself, or get your staff to do.

When it comes to our virtual office service Geelong businesses can feel confident we are administration experts with a keen eye for detail. No matter what task we’re set, we have you covered and will customise our virtual services to meet your business needs.

Whether you need us to answer your phone, keep a schedule of your up-coming meetings and appointments, carry out word processing, data entry, mail outs or even invoicing, you can rely on our team for a quality result. Our capabilities also include minutes and agenda, newsletters, mail merge, research, spreadsheets and comprehensive reports.

Put simply, Call Assist’s professional crew can become your secretary or administrative assistant without taking up a desk in your business. We’ll work hard to make your day easier.

Your virtual office team will be able to take calls that you divert, handling them in an agreed manner and relaying messages to you by email or SMS. It’s a genuine time saver and an administration solution that’s growing more popular among business owners every day.

To enjoy the quality services of a virtual office Geelong businesses need look no further than Call Assist’s highly-trained and friendly team. Contact us today to learn how we can help you strip away that admin stress.

Source: https://www.callassist.com.au/2019/05/ease-pressure-on-your-geelong-business-with-our-virtual-office-service/

Publish Date: May 30, 2019 5:00 AM


2021 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.

5.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system

6.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

7.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

8.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 



View more from Call Assist

Recent Blog Posts:
Why Call Assist is the leading call centre for Geelong clientsSeptember 21, 2021 5:00 AM
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