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Inbound customer service specialists for Geelong businesses - Call Assist - ContactCenterWorld.com Blog

Inbound customer service specialists for Geelong businesses

By using our experts for inbound customer service Geelong business owners can wrestle back much needed time to concentrate on growing their organisation.

It’s no secret that time is one of the greatest assets for business owners. But once a business grows, so do workloads as staff battle to met increased customer service demands.

And that’s where Call Assist’s experienced team can help. For quality inbound customer service Geelong businesses can rely on our representatives to provide the highest level of customer care to their clients.

Having specialists from our team handle your inbound customer service has a host of benefits including:

  • Increased productivity. With Call Assist handling inbound calls and questions, your staff can dedicate more time to other necessary projects;
  • Saves you money. Outsourcing these services including help desk activities means you don’t have the associated costs of setting up a similar team under your own roof;
  • Leads to higher customer satisfaction. Our well-trained team leave customers with a positive impression. That way they’re more likely to be repeat customers.

When it comes inbound customer service Geelong businesses, big and small, can breathe a sigh of relief when our team is in their corner. We are customer service specialists and we’re here to help.

If you think Call Assist can help you reclaim more hours in your day, then don’t delay. Contact our friendly team to get the ball rolling.

Source: https://www.callassist.com.au/2019/09/inbound-customer-service-specialists-for-geelong-businesses/

Publish Date: September 22, 2019 5:00 AM


2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 



View more from Call Assist

Recent Blog Posts:
Why Call Assist is the leading call centre for Geelong clientsSeptember 21, 2021 5:00 AM
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What can help desk services offer your business?May 29, 2021 5:00 AM
Why your business should outsource effective call centre salesFebruary 18, 2021 5:00 AM
Virtual Sales Administration Services for Australian businessesDecember 15, 2020 5:00 AM
Why Should Your Business Use Help Desk Services?November 12, 2020 5:00 AM
Inbound Call Centre Services Supporting Australian BusinessesOctober 20, 2020 5:00 AM
3 Reasons To Outsource An Efficient Call Centre For Your Geelong BusinessSeptember 22, 2020 5:00 AM
Benefits of using a local call centre in GeelongAugust 6, 2020 5:00 AM
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