3 Reasons To Outsource An Efficient Call Centre For Your Geelong Business

There are various ways in which businesses can benefit from local and professional call centre services in Geelong, particularly to establish, develop and nurture client relationships.

In times like these, having a loyal customer base is pivotal to survival; and we at Call Assist prioritise your business’ survival over all else. We want to see you come out the other end of this pandemic standing on two feet, but to do that you may need our help.

If you are thinking about contacting a local call centre but not sold on the value we can add to your business, here are some reasons to outsource an efficient call centre in Geelong.

1. Make use of qualified telemarketing services

Telemarketing is defined as the direct marketing of goods and/or services through telephone calls, often taking the disguise of customer service calls, in order to push a particular promotion. They can be very effective and beneficial for businesses as they can help you market directly to your target demographic, encourage a positive brand perception and increase sales. The Call Assist team are trained in direct customer telemarketing, B2B promotions, database establishment and refinement.

2. Understand your target customer better with market research

Our well-trained Call Assist team are experts in market research and can assist your business to better understand the industry you operate in, as well as narrow down the target demographic you should market to. We do this through various research tactics including surveys, customer analyses, business statistics and product research.

3. Ensure the success of your business’s marketing efforts with our campaign support services

Our call centre staff can also assist the marketing campaigns of your business through support services which include emergency assistance, membership support, customer resource management (CRM) systems, sales enquiries and after-hours sales and services.

Our operators have the skill and experience to ensure that your brand is represented in a professional, responsive and reliable manner. We care about your business and constantly strive for excellence. If this sounds like something your business can benefit from, then contact us today on (03) 5278 8288 and talk to one of our trusted call centre professionals to enquire more. We look forward to hearing from you soon.

Source: https://www.callassist.com.au/2020/09/3-reasons-to-outsource-an-efficient-call-centre-for-your-geelong-business/

2023 Buyers Guide

Get Listed

Inbound Call Handling Services

 

1.)

Premium Listing Call Center Studio Call Center Studio Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.)	3Fiftynine Branches Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.

3.)

Agara Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls. Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

4.)

Answer-4u Telephone Answering Services Answer4u offers both SME and corporate sized businesses Telephone Answering Services delivered by our team of professional receptionists. They are all trained to answer your calls, in your company name, whenever you need them most. All of our client calls are answered in our Nottingham offices, in the heart of England. We have agents working on a 24/7 basis, meaning all calls are answered through the day and night by UK based operatives. No calls are ever outsourced or go to an answering machine. Each of our clients has their own personal Account Manager, who heads a team of trained receptionists. Our receptionists answer the phone in your company name, explain to your callers that yo... (read more)Answer4u offers both SME and corporate sized businesses Telephone Answering Services delivered by our team of professional receptionists. They are all trained to answer your calls, in your company name, whenever you need them most. All of our client calls are answered in our Nottingham offices, in the heart of England. We have agents working on a 24/7 basis, meaning all calls are answered through the day and night by UK based operatives. No calls are ever outsourced or go to an answering machine. Each of our clients has their own personal Account Manager, who heads a team of trained receptionists. Our receptionists answer the phone in your company name, explain to your callers that you are in a meeting, out of the office, or on another call, then take a message for you which we either relay by email, SMS or by actually patching the caller through to you.

5.)

Connect Assist Contact Centre Services We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services. Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available. Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur... (read more)We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services. Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available. Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and further afield. We work nationally, but with the care and commitment of a local company. In our opinion, that’s what sets us apart. Our mission is simple: to create positive human outcomes. Here’s what we do: • We’re transformational, both in our ability to affect positive change in people’s lives and in viewing change as a way to adapt and improve. • We’re architects of communication, mixing heart with experience, process with insights, and human with technological. • We keep things simple, pooling together knowledge and experience to create easy yet fulfilling customer experiences. • We embrace technology, which enables our clients to thrive and provides us with insights to inspire positive change. Our values underpin everything we do. We strive to be: • Human. We’re rich in technological resources, but ultimately people are at the very core of our business. • Emotionally intelligent. Our experience and insight allows us to adapt to different landscapes, situations and challenges. • Driven. We’re motivated to consistently improve and innovate, exceed expectations and achieve the best personal outcomes for customers. We’re compelled by seeing the impact we can and do have. • Methodical. We guide each of our clients through a tailored and methodical pathway, offering effective solutions to deliver their vision.

6.)

Digital Wholesale Solutions International Inbound (ITFS & DID's) & Int'l Two Way Voice (SIP Trunks) Digital Wholesale Solutions (formerly Daisy Worldwide) specialise in Global Inbound ITFS and DID Services from 160 countries (covering 7,000+ cities). We also have International SIP Trunk (66 Countries) – where numbers are presented in a local format.

7.)

Jointly International Inc. Front Office Solutions Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as: * Customer Service via chat, email or phone * Technical Support via chat, email or phone * Helpdesk * Virtual Assistant/Receptionist * Answering Service * Lead Generation * Appointment Setting * Verification * Surveys * Debt Recover, Collections

8.)

MattsenKumar LLC Contact Center Outsourcing By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.

9.)

OpsTel Services SPEED The SPEED solution solves for service level issues while cost optimizing the environment with automation. Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment. Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires. Speed features: *Automated / Scheduled Temporary Agent Skills Configuration Management *Immediate Temporary or Reoccurring Schedule Skills Configuration Changes *Easy to Use/Operations Administration Focused *Descriptive Monitoring Activity Dashboard *Detailed “End to End’ Audit Trail and Performance Monitoring

10.)

Vads VADS Inbound Contact Center VADS Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales. - Customer Service - Walk In Center - Service Desk

11.)

Technosys IT Management Customer Support Technosys IT Management Bpo, the business process Outsourcing, gives end-to-end transformative administrations for its customers over the globe. The organization's coordinated IT and BPO arrangements approach empowers it to open business esteem crosswise over ventures and administration lines, and address business challenges for its customers. Using inventive business perfection structures, progressing profitability changes, process reengineering, mechanization, and front line innovation stages, Technosys IT Management empowers its customers to accomplish their cost diminishment goals, enhance process efficiencies, upgrade viability, and convey unrivaled client encounter

12.)

Tru29 Outsource Solutions Inc. Front Office Solutions Any part of your business operations that requires constant end-customer facing task is an essential part of your business. This task requires a good customer experience results for every customer interaction. Our extensive experience in handling Front Office related tasks can help you focus on your core business while being cost-efficient at the same time.

13.)

WorkGenda WorkGenda WorkGenda is a state of the art WFO cloud service, used by customers around the world. WorkGenda provides: a) an AI based forecasting engine, which automatically generates forecasts with a WAPE of 3 to 5%, b) a capacity management engine based on a traffic simulator, with perfect support for blending regardless the type of channels, which subsequently automatically converts the computed capacity into optimised shifts, where ‘optimised’ equals to a zero or the mathematically minimum possible overstaffing under the given contractual constrains, c) an automated scheduling engine, capable of scheduling 3000 multi-skilled agents for a whole week in 2 minutes and d) an Intraday bot which automatic... (read more)WorkGenda is a state of the art WFO cloud service, used by customers around the world. WorkGenda provides: a) an AI based forecasting engine, which automatically generates forecasts with a WAPE of 3 to 5%, b) a capacity management engine based on a traffic simulator, with perfect support for blending regardless the type of channels, which subsequently automatically converts the computed capacity into optimised shifts, where ‘optimised’ equals to a zero or the mathematically minimum possible overstaffing under the given contractual constrains, c) an automated scheduling engine, capable of scheduling 3000 multi-skilled agents for a whole week in 2 minutes and d) an Intraday bot which automatically performs re-forecasting for the next time slice of the intraday, recomputes the required capacity and automatically adjust the on-field schedules according to the new computations. And obviously provides extended reporting and analytics.

 

View more from Call Assist

Recent Blog Posts:

Understanding the benefits of virtual office services in Geelong	January 29, 2023
Call Assist, the premier call centre service for Government organisations	December 14, 2022
How telemarketing services help companies to convert customers	April 29, 2022
Let an efficient inbound call centre help your business thrive	March 28, 2022
Leading virtual administration services	November 5, 2021
Why Call Assist is the leading call centre for Geelong clients	September 21, 2021
The value of effective telemarketing services	July 27, 2021
What can help desk services offer your business?	May 29, 2021
Why your business should outsource effective call centre sales	February 18, 2021
Virtual Sales Administration Services for Australian businesses	December 15, 2020