Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

EXECUTIVE MEMBER
Ikhwal Sidiq
Assistant Manager Trade and Remittance Services
408
MEMBER
Athina Karahogiti
Global Deputy Chief Client Officer
2
MEMBER
Thamer Noori
Director of Industrial Security and Safety Dept.
13
EXECUTIVE MEMBER
Eric Young
President / Contact Centre & Business Optimization Consultant
30

Inbound customer service can boost your business - Call Assist - ContactCenterWorld.com Blog

Inbound customer service can boost your business

If you are looking for new efficiency and productivity measures for your business, have you considered switching your in-house customer service to a dedicated call centre?

At Call Assist we are Geelong inbound customer service experts, helping clients big and small to keep customers happy with the products and services they provide.

Our team strives for excellence in every inquiry we handle on your behalf. A high-quality inbound customer service that is responsive and promptly solves problems for customers can be the difference between retaining loyal customers or losing them to hungry competitors. And, with us on board, that won’t happen.

Outsourcing help desk customer service to a professional call centre makes life much easier for your workforce. Instead of spreading themselves too thin by handling customer service inquiries as well as other tasks, they can devote themselves to the core business of growing your products and services.

And with a dedicated call centre like Call Assist in your corner, you’ll also cut back on the time-consuming task of specifically training your staff in this particular area.

If your business has a global market, then using our Geelong inbound customer service team makes added sense because we can operate around the clock. Being available to customers all the time can only enhance your reach around the world.

With Call Assist taking on your help desk responsibilities, you can rest assured our experienced staff will be well trained in your range of products and services. This means we’ll be able to trouble shoot issues for customers and help to resolve the situation in a positive manner. We work hard to make every call a positive experience for your customers.

Because we develop a detailed customer service plan and training model, with strong input from our client, all our staff are well equipped to handle customer queries. We’re highly trained and experienced and we won’t let your company down.

If your company or organisation is looking for a professional Geelong inbound customer service team to help lift your business, please contact Call Assist today. You won’t be disappointed.

Source: https://www.callassist.com.au/2019/03/inbound-customer-service-can-lift-your-business-to-the-next-level/

Publish Date: March 31, 2019


2024 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)
 



View more from Call Assist

Recent Blog Posts:
Empowering diverse industries with Call Assist’s inbound call centre services in GeelongFebruary 15, 2024
Elevate business efficiency with outsourced call centre services in GeelongJanuary 24, 2024
Harness the power of virtual office services in Geelong for not-for-profitDecember 12, 2023
Phone answering services in Geelong for dental practicesNovember 24, 2023
Ensure your community interaction line is managed by an Australian-based call centreOctober 26, 2023
Choose Local, Choose Quality: Why Your Business Needs Call Assist’s Inbound Call Centre in GeelongSeptember 27, 2023
Enhance your business with Call Assist’s trusted Geelong call centreAugust 3, 2023
Unlock the power of market research surveys with Call AssistJuly 29, 2023
Understanding the benefits of virtual office services in GeelongJanuary 29, 2023
Call Assist, the premier call centre service for Government organisationsDecember 14, 2022

About us - in 60 seconds!

Join Our Team

Industry Champion Award Leaderboard

Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program
Submit Event

Upcoming Events

The 19th AMERICAS Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 31753 
Showing 1 - 1 of 3 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =