Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Call Assist, the premier call centre service for Government organisations - Call Assist - ContactCenterWorld.com Blog

Call Assist, the premier call centre service for Government organisations

Our team of trained professionals is here to provide top-notch support for small businesses, marketing companies, and Government departments. We understand the unique needs and challenges of dealing with Government agencies, and we are dedicated to making the process as seamless and stress-free as possible.

Benefits of outsourcing your Government call centre to Call Assist

Call Assist’s experienced team can provide tailored customer service solutions to best fit your needs. Our team of experts are well-trained in providing holistic support and through our Government call centre services we can provide your Government department with expertise in all areas, such as customer service, technical support, and general enquires. Call Assist understands the unique needs of Governments and can deliver customised solutions to ensure that your customer service needs are seamlessly met.

One of the key benefits of choosing Call Assist is our focus on customer satisfaction. We know that time is valuable, and we strive to answer calls quickly and efficiently. Our team is available 24/7 to provide the support you need, when you need it. In addition to our commitment to excellent customer service, we also offer a range of services designed to help Government organisations streamline their operations. From handling large volumes of calls to providing in-depth support for specific departments, we have the expertise and resources to handle any task.


Sponsor message - content continues below this message

the 2023 '18th annual' Global Top Ranking Performer Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

FIND OUT MORE HERE


Content continues ….

Another advantage of working with Call Assist is our advanced technology. We use the latest tools and techniques to ensure that your calls are routed to the right person quickly and accurately. This means that you can expect faster response times and more efficient resolution.

In today’s fast-paced world, it’s important to have a call centre service you can count on. With Call Assist, you can trust that your Government department will receive the support it needs to succeed.

If you would like to know more about our Government call centre services, please contact us today.

Source: https://www.callassist.com.au/2022/12/government-call-centre-services/

Publish Date: December 14, 2022


2023 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)

2.) 
enthu.ai

We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.

We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.
 



View more from Call Assist

Recent Blog Posts:
Call Assist, the premier call centre service for Government organisationsDecember 14, 2022
How telemarketing services help companies to convert customersApril 29, 2022
Let an efficient inbound call centre help your business thriveMarch 28, 2022
Leading virtual administration servicesNovember 5, 2021
Why Call Assist is the leading call centre for Geelong clientsSeptember 21, 2021
The value of effective telemarketing servicesJuly 27, 2021
What can help desk services offer your business?May 29, 2021
Why your business should outsource effective call centre salesFebruary 18, 2021
Virtual Sales Administration Services for Australian businessesDecember 15, 2020
Why Should Your Business Use Help Desk Services?November 12, 2020

About us - in 60 seconds!

Submit Event

Upcoming Events

Europe's leading call & contact center event is now arriving at the U.S., showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world!

Disco... Read More...
 302 

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =