Call Assist helps businesses by providing a local, trustworthy inbound call centre for the Geelong region. As the world changes rapidly it’s easy for businesses to get snowed under in admin, to the point where they don’t have time to carry out the work they need or to properly work on their business.
Properly tending to incoming enquiries is the key to the growth and survival of your business, but sometimes it can be difficult to give the best possible customer service, either you don’t have the time, the skills or the team required to give your customers the best experience possible.
This, unfortunately, results in businesses losing customers, with studies showing the number one reason customers leave businesses is that they feel underappreciated. For local businesses, this can result in your competitors gaining new business because you were unable to give them the experience they were looking for.
Call Assist is a team of local customer service professionals that are specially trained in inbound customer service for a range of industries. Our team can make sure that customers have answers to enquiries and feel as if they are being tended to and valued.
We help clients in the health industry, trades, professional services and much more. As part of our service, we work with you to create a comprehensive training manual, ensuring all of our staff are aware and familiar with commonly asked questions and how to respond to them.
Don’t let your business get caught up in admin overload, rescue time back to work on and within your business. Our inbound call centre in Geelong can help you retain more customers, convert more leads and give you peace of mind knowing your customers are being properly cared for.
Contact us today to find out more about our inbound customer service.
Publish Date: March 31, 2020 |
| 2.) |  CallGuard, ChatGuard, Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot. A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details. CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents. ChatGuard makes payments in Chat PCI DSS compliant and... (read more)    |
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