Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

THE NEXT EVENT STARTS IN: 2 DAYS - REGISTER NOW -

Upcoming Events

CUSTOMER EXPERIENCE BEST PRACTICES

HOME AGENT TECH & ENVIRONMENTS

CUSTOMER LOYALTY

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

WORKFORCE MANAGEMENT

How our local call centre helps Geelong businesses - Call Assist - ContactCenterWorld.com Blog

How our local call centre helps Geelong businesses

Our Geelong-based call centre is focused on helping businesses become more profitable and give better customer service. We want to ensure your customers are well looked after, while giving you the ability to convert more leads into paying customers.

So what specific benefits are there to hire an external call centre? Hiring a call centre has the following benefits for businesses:

Saves your business money in the long run

Hiring at a team of call centre professionals is, in most cases, cheaper than hiring full-time staff. This is because we only charge you when we’re needed, and we have a rang eof packages and services to suit your businesses needs and budget.

Better customer experience

We understand that many small to medium businesses are busy, with some owners and staff having to actually carry out the work for customers while simultaneously being a customer service representative  Customers are able to receive prompt, professional service.

Gives you more time to work on your business

Having a team take care of all of the admin and customer service work gives you and your staff more time to spend more time within and on your business. This will allow you to increase new business, work on marketing and brand projects that you have been putting off, or simply pick up more projects.

Improves your brand reputation

Poor customer service or unsatisfied customers is one of the leading causes of damage to a brand’s reputation. On the other hand, taking proper care of new and existing customers through professional, prompt customer service can result in increased customer retention, increased profitability and an enhanced brand reputation.

Contact us to find out more about our call centre in Geelong, our experienced, talented and highly professional team can help tailor all of our call centre services to your businesses needs.

Source: https://www.callassist.com.au/2020/05/how-our-local-call-centre-helps-geelong-businesses/

Publish Date: May 20, 2020 5:00 AM


2020 Buyers Guide Visual Communications

 
1.) 
Chatvisor

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 



View more from Call Assist

Recent Blog Posts:
How our local call centre helps Geelong businessesMay 20, 2020 5:00 AM
The inbound call centre assisting Geelong businesses to prevent admin overloadMarch 31, 2020 5:00 AM
Five benefits of a virtual assistant for Geelong businessesNovember 19, 2019 5:00 AM
Inbound customer service specialists for Geelong businessesSeptember 22, 2019 5:00 AM
Geelong’s premier inbound customer service provider making life easier for allied health professionalsJune 28, 2019 5:00 AM
Ease pressure on your Geelong business with our virtual office serviceMay 30, 2019 5:00 AM
Inbound customer service can boost your businessMarch 31, 2019 5:00 AM
Geelong market research agency helping clients understand their customersFebruary 27, 2019 5:00 AM
Retain clients through customer service follow-upsJanuary 31, 2019 5:00 AM
Make your Geelong business more effective with our business surveysSeptember 23, 2018 5:00 AM

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =