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How our local call centre helps Geelong businesses - Call Assist - ContactCenterWorld.com Blog

How our local call centre helps Geelong businesses

Our Geelong-based call centre is focused on helping businesses become more profitable and give better customer service. We want to ensure your customers are well looked after, while giving you the ability to convert more leads into paying customers.

So what specific benefits are there to hire an external call centre? Hiring a call centre has the following benefits for businesses:

Saves your business money in the long run

Hiring at a team of call centre professionals is, in most cases, cheaper than hiring full-time staff. This is because we only charge you when we’re needed, and we have a rang eof packages and services to suit your businesses needs and budget.

Better customer experience

We understand that many small to medium businesses are busy, with some owners and staff having to actually carry out the work for customers while simultaneously being a customer service representative  Customers are able to receive prompt, professional service.

Gives you more time to work on your business

Having a team take care of all of the admin and customer service work gives you and your staff more time to spend more time within and on your business. This will allow you to increase new business, work on marketing and brand projects that you have been putting off, or simply pick up more projects.

Improves your brand reputation

Poor customer service or unsatisfied customers is one of the leading causes of damage to a brand’s reputation. On the other hand, taking proper care of new and existing customers through professional, prompt customer service can result in increased customer retention, increased profitability and an enhanced brand reputation.

Contact us to find out more about our call centre in Geelong, our experienced, talented and highly professional team can help tailor all of our call centre services to your businesses needs.

Source: https://www.callassist.com.au/2020/05/how-our-local-call-centre-helps-geelong-businesses/

Publish Date: May 20, 2020 5:00 AM


2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 



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