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Retain clients through customer service follow-ups - Call Assist - ContactCenterWorld.com Blog

Retain clients through customer service follow-ups

No business, big or small, wants to lose its customers to competitors.

With that in mind, customer service follow-ups are one of the best ways to retain big paying customers and in turn increase your business’s profitability.

But with staff under the pump and already shouldering heavy workloads, how do you achieve a quality follow-up service? How do you ensure your profitable customers feel valued and are being listened to so they keep spending money with your firm?

For some businesses, it’s just too hard. It’s a time-consuming business to call up hundreds of customers and find out what they think about the service they received and how it could be better.

But that doesn’t mean someone shouldn’t tackle this important job. If you don’t have time, put the task into the capable hands of Call Assist’s experienced team at its 20-seat call centre.

At Call Assist, our professional yet friendly team is well versed in providing quality customer service follow-ups for a range of businesses. Our team has wide experience in being at the front-line of customer service, listening to clients and providing them with a positive experience that focuses on their interaction with your brand and your products.

Professional customer service follow-ups can play a major role in the sustained success of your company. Get them wrong and you lose customers to competitors. Get them right and you’ll earn customer loyalty. And that, to a business, is gold.

By outsourcing this area of customer service, you free up your staff to carry out other important work. And because we’re dedicated to follow-up calls, we’ll make sure calls are made swiftly and efficiently. It’s about making a good impression and helping grow your brand and your business.

If you would like to know more about how we can help with customer service follow-ups, please contact Call Assist today.

Source: https://www.callassist.com.au/2019/01/retain-clients-through-customer-service-follow-ups/

Publish Date: January 31, 2019


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CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

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PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 



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