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What can help desk services offer your business? - Call Assist - ContactCenterWorld.com Blog

What can help desk services offer your business?

Outsourcing professional help desk services is a positive step for many businesses and can boost their brand reputation and customer experience.

When customers of your products or services ring in for support, they want to be heard and their problem solved swiftly. They don’t want to be slowly handballed from one person to the next. That’s enough to send them straight into the arms of competitors.

A professional help desk team, which is a definite customer service asset, can stop that from happening. By tailoring their approach for individual businesses, highly-trained staff can provide respectful, efficient solutions that leave customers with a positive experience.

At Call Assist, our experienced staff offer responsive front-line services that enhance your business. Whether you have a web-based business, are a manufacturer or run an IT company, our team can help.

Great communicators

Our well-trained staff are great communicators who know how to listen. We are problem solvers, we’re patient and we are committed to finding effective resolutions that satisfy customers.

Many businesses today struggle to meet customers’ demands for support. By outsourcing help desk services, your staff will have more time to devote to other core tasks. Not only do you get support from trained professionals, you can also shape the services to fit your business needs. And that can save you money.

Call Assist works closely with each client to develop a detailed customer service plan and training manual to help staff provide quality assistance to customers. The manual contains technical data and a host of information on resolving frequently asked questions. This tailored approach allows us provide quality help for every customer calling for assistance.

And that’s what businesses want - to provide their loyal and new customers with quality services, products and support.

If you want to know more about Call Assist’s professional services, please contact our friendly team on (03) 5278 8288.

Source: https://www.callassist.com.au/2021/05/what-can-help-desk-services-offer-your-business/

Publish Date: May 29, 2021


2024 Buyers Guide Visual Communications

 
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Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.


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Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 



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