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What can help desk services offer your business? - Call Assist - ContactCenterWorld.com Blog

What can help desk services offer your business?

Outsourcing professional help desk services is a positive step for many businesses and can boost their brand reputation and customer experience.

When customers of your products or services ring in for support, they want to be heard and their problem solved swiftly. They don’t want to be slowly handballed from one person to the next. That’s enough to send them straight into the arms of competitors.

A professional help desk team, which is a definite customer service asset, can stop that from happening. By tailoring their approach for individual businesses, highly-trained staff can provide respectful, efficient solutions that leave customers with a positive experience.

At Call Assist, our experienced staff offer responsive front-line services that enhance your business. Whether you have a web-based business, are a manufacturer or run an IT company, our team can help.

Great communicators

Our well-trained staff are great communicators who know how to listen. We are problem solvers, we’re patient and we are committed to finding effective resolutions that satisfy customers.

Many businesses today struggle to meet customers’ demands for support. By outsourcing help desk services, your staff will have more time to devote to other core tasks. Not only do you get support from trained professionals, you can also shape the services to fit your business needs. And that can save you money.

Call Assist works closely with each client to develop a detailed customer service plan and training manual to help staff provide quality assistance to customers. The manual contains technical data and a host of information on resolving frequently asked questions. This tailored approach allows us provide quality help for every customer calling for assistance.

And that’s what businesses want - to provide their loyal and new customers with quality services, products and support.

If you want to know more about Call Assist’s professional services, please contact our friendly team on (03) 5278 8288.

Source: https://www.callassist.com.au/2021/05/what-can-help-desk-services-offer-your-business/

Publish Date: May 29, 2021 5:00 AM


2021 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.

5.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system

6.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

7.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

8.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 



View more from Call Assist

Recent Blog Posts:
Why Call Assist is the leading call centre for Geelong clientsSeptember 21, 2021 5:00 AM
The value of effective telemarketing servicesJuly 27, 2021 5:00 AM
What can help desk services offer your business?May 29, 2021 5:00 AM
Why your business should outsource effective call centre salesFebruary 18, 2021 5:00 AM
Virtual Sales Administration Services for Australian businessesDecember 15, 2020 5:00 AM
Why Should Your Business Use Help Desk Services?November 12, 2020 5:00 AM
Inbound Call Centre Services Supporting Australian BusinessesOctober 20, 2020 5:00 AM
3 Reasons To Outsource An Efficient Call Centre For Your Geelong BusinessSeptember 22, 2020 5:00 AM
Benefits of using a local call centre in GeelongAugust 6, 2020 5:00 AM
How our local call centre helps Geelong businessesMay 20, 2020 5:00 AM

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