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Call Assist - ContactCenterWorld.com Blog Page 3

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Geelong market research agency helping clients understand their customers

If you want to successfully grow your business you need to understand what your customers consider, want and need.

To gather that detailed information takes time and resources. Instead of tasking your company staff with collecting this vital information - and drawing them away from other crucial work - why not outsource it to a market research agency Geelong companies trust?

That’s us - Call Assist. Our market research specialists can provide you with invaluable information about your existing customers and your target market. We’re professional, efficient and get the job done right, giving you the information to make strong business decisions on fact, not speculation. We’ll do the ‘homework’ so you can chart a positive, sound course forward for your business.

Our Geelong market research agency, backed by our outbound call centre, can carry out a wide range of duties for you. We are happy to do comprehensive surveys, customer analysis, product research as well as business statistics. It’s all about collecting a diverse range of information to grow your knowledge of your customers and market, giving you distinct advantage over your competitors.

Armed with this information, you’ll be able to better target your marketing effort effectively at profitable customers who are seeking your range of products or services.

If your in-house marketing team is already overworked dealing with strategy and other tasks, or you don’t actually have one as it the case with many smaller businesses, outsourcing to our market research agency can bring you quality data while saving you time and money.

Our team has worked with some of the Australia’s biggest brands and staff are highly experienced when it comes to market research. We can professionally and efficiently find and deliver important data on customer preferences and habits, as well as trends to our clients. It’s all about giving you that all-important edge on your competitors and we are happy to help.

If you are on the hunt for a market research agency Geelong businesses and those further afield rely on for a quality result, please contact Call Assist today.

Source: https://www.callassist.com.au/2019/02/geelongs-market-research-agency-helping-businesses-understand-their-customer-base/

Publish Date: February 27, 2019


Retain clients through customer service follow-ups

No business, big or small, wants to lose its customers to competitors.

With that in mind, customer service follow-ups are one of the best ways to retain big paying customers and in turn increase your business’s profitability.

But with staff under the pump and already shouldering heavy workloads, how do you achieve a quality follow-up service? How do you ensure your profitable customers feel valued and are being listened to so they keep spending money with your firm?

For some businesses, it’s just too hard. It’s a time-consuming business to call up hundreds of customers and find out what they think about the service they received and how it could be better.

But that doesn’t mean someone shouldn’t tackle this important job. If you don’t have time, put the task into the capable hands of Call Assist’s experienced team at its 20-seat call centre.

At Call Assist, our professional yet friendly team is well versed in providing quality customer service follow-ups for a range of businesses. Our team has wide experience in being at the front-line of customer service, listening to clients and providing them with a positive experience that focuses on their interaction with your brand and your products.

Professional customer service follow-ups can play a major role in the sustained success of your company. Get them wrong and you lose customers to competitors. Get them right and you’ll earn customer loyalty. And that, to a business, is gold.

By outsourcing this area of customer service, you free up your staff to carry out other important work. And because we’re dedicated to follow-up calls, we’ll make sure calls are made swiftly and efficiently. It’s about making a good impression and helping grow your brand and your business.

If you would like to know more about how we can help with customer service follow-ups, please contact Call Assist today.

Source: https://www.callassist.com.au/2019/01/retain-clients-through-customer-service-follow-ups/

Publish Date: January 31, 2019


Make your Geelong business more effective with our business surveys

Every successful business is striving to be a leader in its market and the competition is fierce.

But we can help you forge to the front with our professional business survey services. By carrying out business surveys in your Geelong company’s target demographic, our experienced market research team can give you the edge over your competitors.

In an ever-changing economy many businesses spend thousands, if not millions, of dollars in an attempt to predict the needs, wants and thoughts of their customers. Get it wrong, and the money is down the drain. Get it right, and your business reaps the rewards.

At Call Assist, our highly-trained outbound call centre staff are experienced in handling detailed business surveys Geelong clients can rely on for quality information. With the data we provide, you can make educated business decisions based on concrete information, not mere speculation. And those decisions can lead to more effective marketing and higher profits.

So don’t throw your money away on bad research. Go with the team you can trust - Call Assist. Our market research team can also assist you with product research and customer analysis.

Whether you have a small business or large, run a government department or a marketing company, we can help.

When businesses fail to carry out these surveys and other market research, their sales and promotions can start to slide. There’s no denying that survey work can be time consuming, however you overlook it at your peril.

But why devote the precious time of your own staff to carry out such surveys when you can hand the task to Call Assist’s team with confidence?

We’re specialists in this field and we’re backed by a professional call-centre team and years of experience. With our abilities and infrastructure we can reach a huge number of people with ease, giving you accurate data to help drive your company forward.

For quality business surveys Geelong businesses can trust Call Assist to deliver a quality result. Please contact us today for more information.

Source: https://www.callassist.com.au/2018/09/make-your-geelong-business-more-effective-with-our-business-surveys/

Publish Date: September 23, 2018

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