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How To Increase Your Sales With A Call Center Service - Call Center Pros (Dominican Republic) - ContactCenterWorld.com Blog

How To Increase Your Sales With A Call Center Service

Many companies understand that call center’s primary goal is to maintain customers so that they do not leave for the competition, provide service to them and resolving their problems.

Even the biggest companies sometimes find it difficult to effectively generate sales from their call centers. This is understandable when you consider that callers are primarily seeking answers to questions and resolve their problems. However, if companies optimize their call centers for sales, there are great opportunities for increased revenue as well as build greater customer loyalty.

Call centers are an important factor of providing top notch customer service and are often viewed as a place for customers to interact and vent their problems to a company’s trained service representative. However, with the proper approach, call centers can be used for a business to increase their sales.


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The best call centers for meeting and exceeding sales goals are those that put the needs of your customers first. If you want to know how call centers can effectively help to increase your company sales, you just need to keep reading.

  1. Optimize your system and processes. Call centers have what is needed to minimize customer wait times and gets them talking to a customer service agent quickly. How long your customers are put on hold? Opportunities are lost as those minutes increase.
  2. Monitor the quality of customer interactions and results. It’s common today to hear that the calls are being recorded for call’s quality assurance. This is a measure that helps the call centers to get better and better at the moment of knowing, specifically, what the needs, the mood and the wishes of their clients are. There are many factors that can be used for a call center agent to improve the customer’s experience and get them in the mood to do more business with your company.
  3. Cross Sell. Some of the best sales opportunities for call centers are the cross-selling of products and services. If you are already using your inbound call center for taking sales orders, agents can be trained to offer add-ons that make sense as part of the sale. Convert your agents in order makers instead of just order takers.
  4. Handle a big call volume. A well-prepared call center must be reliable and ready in order to handle the high volumes of calls that occur during peak times. It should be well-staffed, utilize the most updated technology, and be able to maintain excellent customer service under the most demanding of situations.
  5. Personalized Selling. A well-trained call center agent can use the digital record of the customers, preferences, and other info in order to approach the customer with a unique pitch. They show special care and empathy and, like a trained salesperson, are able to find the right way to approach the client in order to sell your product.
  6. Specific knowledge of the product or service. Call center agents need to have specific knowledge about the product or service they are selling.  You and the call center must sure your agents are up-to-date and aware of what they are selling, what’s selling well, who it’s selling to, and what’s not working. The more they understand everything about the product/service, the better they will be able to sell it.  They should also have easy access to the information they need to effectively answer any questions, objections, or concerns addressed by the customers.

Making a sale is not easy. Is not a one-time shot. It’s a process of nurturing a relationship over time with the customer or prospects. Call centers are the front line for many companies and is important to consider their vast sales potential.

At Call Center Pros we have the well-trained agents you need to increase your sales. If your sales need to be improved, we can get your company headed in the right direction. Please call us at (800) 789-CALL, or fill out our contact form here. Thanks for considering Call Center Pros for your 24/7 call center needs.

Source: http://callcenterpros.com/how-to-increase-your-sales-with-a-call-center-service/

Publish Date: August 20, 2018 5:00 AM


2021 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.

5.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system

6.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

7.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

8.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 



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