Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Why To Consider Having 24 Hour Customer Support - Call Center Pros (Dominican Republic) - ContactCenterWorld.com Blog

Why To Consider Having 24 Hour Customer Support

We can’t emphasize enough the importance of having a great customer service in your business. People are only willing to stay loyal to a company if they have very good reason to. Otherwise, there is plenty of competition available, they could choose to move to. As a result, you have to work hard to keep customers and build their trust in your brand.

Having a 24 hours customer services is a must, and if your business is customer oriented, you should greatly consider doing this if you haven’t already. Whether your company sells products or provide services, having a place where they can get in touch with you whenever necessary is something that can greatly benefit to you and your customers.

Here are some reasons why you should consider having 24-hour customer support for your company:

1- Reputation building. Your actions + what others think (and say) about your reputation. This small formula is the most powerful leverage you have in business. With a high rate of customer satisfaction comes a great reputation. Word-of-mouth and recommendations can be the key factor influencing the decision of a prospective customer to choose your service over that of your competition. By providing excellent customer service through an after-hours support line, you are creating a level of client satisfaction that can help turn customers into advocates of your company.

2- Geographic flexibility. After-hours customer service support is particularly beneficial for businesses who operate across wide geographical ranges and enables you to fulfill the needs of your customers and regardless of the day or the time.

 

3- Help you resolve issues quickly. Another benefit of having 24-hour customer service available to your clients is that you can resolve any issues they may have with your business as soon as possible. This will mean that problems would not go beyond what is being experienced at the moment, and issues that may cause more problems if left unattended will be out of your hair quickly.

4- Increases customer satisfaction. When your clients can get in touch with you at any time of the day or night with their concerns and issues, you are essentially telling them that they matter for you. If a customer needs help, providing them with a solution that allows them to have their issues resolved any day and at any time, shows them that service is the main priority for your company.

5- More revenues for your business. Excellent customer service can result in an increase in your sales. Not all customer support calls are actually people complaining about your products or services. Some of these, are actually inquiries regarding what you offer, asking for clarifications, more details, and even to ask for recommendations regarding what you are offering. If you do not have a portal that can quickly answer these queries, you will actually lose quite a bit of revenue to your competitors who have a 24-hour portal for customers’ needs.

Call Center Pros can provide you with the after-hours customer service support that you need to remain a step above the competition. Contact us today for more information at info@callcenterpros.com or call us at 800-789-CALL.

Source: http://callcenterpros.com/why-to-consider-having-24-hour-customer-support/

Publish Date: July 23, 2018 5:00 AM


2021 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Engage with your customers in Real-Time.

Connect personally with your customers, generating new revenues and boosting CSAT scores. Synthetix Chat is the fastest way to engage your users, with a Live Key-Press Feed, ID and Verification, simultaneous chats and AI-Powered predictive suggestions, Synthetix Chat reduces averages handling times by up to 50%.
 



View more from Call Center Pros (Dominican Republic)

Recent Blog Posts:
How to Provide A Superior Customer Serving During the Holidays?December 17, 2018 5:00 AM
The 6 Top Qualities of a Successful Sales RepresentativeDecember 10, 2018 5:00 AM
The 5 Phrases Customers Hate and Love to HearDecember 3, 2018 5:00 AM
Building Customer Loyalty: The Most Important Thing for Your BusinessNovember 26, 2018 5:00 AM
Upset Customers: 4 Tips to Calm and Keep CalmNovember 19, 2018 5:00 AM
The Individualization of the Customer ExperienceNovember 12, 2018 5:00 AM
Business Process Outsourcing: An Important Development LeverOctober 29, 2018 5:00 AM
How to Say No to A Customer: Difficult but IndispensableOctober 22, 2018 5:00 AM
Virtual Assistants: What Are the Advantages for Companies?October 15, 2018 5:00 AM
Empathy: A Vital Quality for Customer Service AgentsOctober 8, 2018 5:00 AM

About us - in 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =