Why To Consider Having 24 Hour Customer Support

We can’t emphasize enough the importance of having a great customer service in your business. People are only willing to stay loyal to a company if they have very good reason to. Otherwise, there is plenty of competition available, they could choose to move to. As a result, you have to work hard to keep customers and build their trust in your brand.

Having a 24 hours customer services is a must, and if your business is customer oriented, you should greatly consider doing this if you haven’t already. Whether your company sells products or provide services, having a place where they can get in touch with you whenever necessary is something that can greatly benefit to you and your customers.

Here are some reasons why you should consider having 24-hour customer support for your company:

1- Reputation building. Your actions + what others think (and say) about your reputation. This small formula is the most powerful leverage you have in business. With a high rate of customer satisfaction comes a great reputation. Word-of-mouth and recommendations can be the key factor influencing the decision of a prospective customer to choose your service over that of your competition. By providing excellent customer service through an after-hours support line, you are creating a level of client satisfaction that can help turn customers into advocates of your company.

2- Geographic flexibility. After-hours customer service support is particularly beneficial for businesses who operate across wide geographical ranges and enables you to fulfill the needs of your customers and regardless of the day or the time.

3- Help you resolve issues quickly. Another benefit of having 24-hour customer service available to your clients is that you can resolve any issues they may have with your business as soon as possible. This will mean that problems would not go beyond what is being experienced at the moment, and issues that may cause more problems if left unattended will be out of your hair quickly.

4- Increases customer satisfaction. When your clients can get in touch with you at any time of the day or night with their concerns and issues, you are essentially telling them that they matter for you. If a customer needs help, providing them with a solution that allows them to have their issues resolved any day and at any time, shows them that service is the main priority for your company.

5- More revenues for your business. Excellent customer service can result in an increase in your sales. Not all customer support calls are actually people complaining about your products or services. Some of these, are actually inquiries regarding what you offer, asking for clarifications, more details, and even to ask for recommendations regarding what you are offering. If you do not have a portal that can quickly answer these queries, you will actually lose quite a bit of revenue to your competitors who have a 24-hour portal for customers’ needs.

Call Center Pros can provide you with the after-hours customer service support that you need to remain a step above the competition. Contact us today for more information at info@callcenterpros.com or call us at 800-789-CALL.

Source: http://callcenterpros.com/why-to-consider-having-24-hour-customer-support/

2023 Buyers Guide

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Outsourced Contact Center Services

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1.)

Premium Listing Ec3 Retention Outsource Services Ec3 is an recognized boutique outsourcer based in Durban, South Africa. Focusing on client retentions, reactivations and cross-sales Ec3 has set the standard in outsourcingwith emphasis on guarding client data through rigorous systems and checks and balances. Neutral English accents and only GMT+2 time zone means campaigns can be easily implemented worldwide. For quality standards, highest conversions and data integrity Ec3 has become the de facto standard for customer retentions through outbound voice, AVM and webchat.

2.)

Premium Listing Omnie Integrated Services Omnie is driven by a mission to make premier customer service and leading technologies available to organizations of all sizes. Omnie’s North American-based brand ambassadors support voice, SMS, email, contact form, live chat and social media. For digital communications, Omnie offers both live chat and automated customer support, 24 hours/day. With clients in the United States, Canada, and Europe, Omnie provides customer service to brands all verticals including eCommerce, health & wellness and hospitality, tech, and travel.

3.)

2P Perfect Presentation Customer Experience Services Outsourced contact center services It is one of the most important service that provided by "2P" and specialize to provide services for the establishment and operation of contact centers, customer service and Customer Experience, the most important services provided by this unit are: • Establish, manage and operate call centers and supply the required systems and applications. • Customer Feedback Technology • Social Account Management System (customer interaction, reports, marketing and e-publishing services) • Customer Relationship Management System (CRM) • Artificial Intelligence Systems and Automation Services (AI & Automation) • Business Intelligence Technologies and Performance... (read more)Outsourced contact center services It is one of the most important service that provided by "2P" and specialize to provide services for the establishment and operation of contact centers, customer service and Customer Experience, the most important services provided by this unit are: • Establish, manage and operate call centers and supply the required systems and applications. • Customer Feedback Technology • Social Account Management System (customer interaction, reports, marketing and e-publishing services) • Customer Relationship Management System (CRM) • Artificial Intelligence Systems and Automation Services (AI & Automation) • Business Intelligence Technologies and Performance Dashboard (BI & Dashboard) • Voice of Customer Measurement techniques Ticketing System • Specialized training in call centers, customer service and customer care. • Supply, installation and maintenance of a complete C2SMS SMS sending gateway system. • Content and data management systems • Contact Center Outsourcing. “BPO “ • Contact Center Training. • CX Consultancy. • CX Platforms (Genesys, Verint, PerfectCX, Microsoft Dynamics, Oracle) .

4.)	31 West Global Services We offer after-hours, business hours & 24/7 customer support & help desk services. Over the last 17 years, we have helped 130+ small & mid-sized business companies across US & Europe.

5.)	AB Call Center Single window of services Single UI for all of your resources.

6.)

Abacus Cambridge Partners Combining unmatched experience and specialised skills across more than 40 industries and business functions, Abacus works at the intersection of business and technology to help organisations meet their key priorities and create sustainable value for their stakeholders. Headquartered in the United Kingdom and offices in the United Arab Emirates, the Kingdom of Saudi Arabia, Pakistan and Egypt, Abacus has more than 800 global customers and over 2800 customer-focused employees working in 30+ countries. We offer the following services: Business Process Outsourcing Customer Experience and Customer Relationship Management Enterprise Resource Planning AI & Robotic Process Automation API... (read more)Combining unmatched experience and specialised skills across more than 40 industries and business functions, Abacus works at the intersection of business and technology to help organisations meet their key priorities and create sustainable value for their stakeholders. Headquartered in the United Kingdom and offices in the United Arab Emirates, the Kingdom of Saudi Arabia, Pakistan and Egypt, Abacus has more than 800 global customers and over 2800 customer-focused employees working in 30+ countries. We offer the following services: Business Process Outsourcing Customer Experience and Customer Relationship Management Enterprise Resource Planning AI & Robotic Process Automation API Management and Microservices Human Capital Management Identity & Access Management Application Development Enterprise Cloud Data Management & Analytics

7.)

Abante BPO We are Abante BPO Contact Center services company with more than 16 years of experience in the sector. We specialize in customer service through specialized technology, and with a multilingual team. Our different operating centers offer high availability and unlimited performance, adapting the specific needs of our clients, and always operating under the highest quality specifications.

8.)

Advantage Communications Our industry is changing fast, consumers want the best service and a seamless contact center customer experience. In response, we've re-invented our contact centers with next-generation technologies and new, improvements to customer service. Conversational AI. IVR. 100% Natural Language. Operational Intelligence. Social Media Customer Support Services. ChatBots - all supported by our skilled contact center agents to make the customer experience better. We're now ready to PowerUp your contact center customer service to new levels of excellence with our winning combination of people, passion, and technology. Are You Ready?

9.)	American Help Desk Help Desk Services 24/7/365, 100% US-based help desk, with phone, chat, sms and email capabilities as well as ticket and alert management/remediation services.

10.)

Fusion BPO Services Inbound customer service and sales support With 25+ years of experience and stability, Ameridial offers clients an unparalleled record of providing reliable, cost-effective inbound and outbound live-voice solutions. We also offer click-to-call services, live chat, social media monitoring and IVR. Ameridial is headquartered in Canton, Ohio with nine call center locations in Ohio, Maine, and North Carolina. Specialists in: Healthcare, Communications, Direct Response TV and Radio, Non-profit. Results-based pricing.

11.)

ArenaCX ArenaCX is the global marketplace for business process outsourcing, with more than 170 fully vetted, contracted BPO partners. Our transformative approach to outsourcing gives clients unparalleled value, speed, and elasticity at every stage of the outsourcing journey from partner identification, vetting, and contracting to partner management and change management.

12.)	AssisTT Contact Center Services End to end Contact Center Services provided in Turkey, including call center infrastructure and experience solutions.

13.)

Ballena Media Business Process Outsourcing Ballena Media provides near-shore Business Process Outsourcing for Contact Center services to companies seeking to improve quality and efficiency while saving 30% to 40 % for similar services in the U.S. The company’s value proposition is based on its long term relationship with clients showing it can meet or exceed any metrics performed whether in-house or outsourced. SERVICES -Contact Center Services -Customer Service Support -Sales Support -Web Data Collection -Telephone Data Collection -Data Services -Infrastructure Design -Workforce Support -And More RESPONSIVE 24/7 coverage, always finding the best solution for your business

14.)	Bespoke International Group Business Process Outsourcing Bespoke International Group specialise in delivering Global Business Solutions that consistently create an outstanding customer experience

15.)	Bgcomm Contact Solutions Outsourcing Our Professional Services cuts across multiple verticals and horizontals. Our services cater to both the Private and Public sectors, providing the technology and resources in the transformation and improvements of our clients’ people, processes, and profits.

16.)

Boomerang Marketing SA BPO, Financial and Customer Services Boomerang SA provides BPO, Financial and Customer Services. We are an Outbound Contact Centre with a proficiency of selling Short and Long Term Insurance products, as well as cross-selling Value Added Products. We provide Inbound Customer Services to the International Market. We service both B2B and B2C sectors, ranging from but not limited to Lead Generation, Appointment Setting, and a full sales spectrum.

17.)	CallForce CallForce Outsourcing Specialists Delivering innovative,customised contact centre solutions from South Africa to the global market

18.)

CallNovo Contact Center Multilingual Customer Service Inbound and outbound customer service/after sales support is the two general types of call center services offered globally by Callnovo. Inbound services are performed by reps who field calls from customers. Outbound reps make calls to customers to follow up on or inquire about account issues. Regardless if you are looking for a telephone, email, live chat or email customer service/after sales support, Callnovo outsourcing call center team is right here to help. With more than 10 years’ experience, Callnovo one-stop multi-language customer service/after sales support call center team takes care of clients’ every single detailed customer service/after sales support need. We are happy to pr... (read more)Inbound and outbound customer service/after sales support is the two general types of call center services offered globally by Callnovo. Inbound services are performed by reps who field calls from customers. Outbound reps make calls to customers to follow up on or inquire about account issues. Regardless if you are looking for a telephone, email, live chat or email customer service/after sales support, Callnovo outsourcing call center team is right here to help. With more than 10 years’ experience, Callnovo one-stop multi-language customer service/after sales support call center team takes care of clients’ every single detailed customer service/after sales support need. We are happy to provide English inbound call center, Chinese inbound call center, Spanish inbound call center and more. Callnovo China call center operation sites, Philippines call center operation sites and other languages outsourcing call center sites are all 24X365. We are very flexible in working hours so we can match different client’ customer service/after sales support call center requirements from different countries.

19.)

ccc by stc Contact Center Services Customer expectations are always evolving and ccc is able to identify and resolve issues so that business operations are not negatively impacted. By working with clients we address pain points in a proactive manner through out the customer lifecycle. By understanding the needs of our clients and their customers, ccc provide, unique and enriching customer experiences through the right blend of support channels, experienced “care” agents and COPC aligned/certified processes. Customer Care Telesales Technical Support Collections Loyalty & Retention Management

20.)

CGI Group Managed Technical Service Desk & Contact Center service CGI Canadian Technical Service Desk is a large, well-established, service supporting more than 100 clients and employing over 550 employees. It is underpinned by a mature ITIL aligned Service Management framework, with processes dynamically adapted for multi-sourced delivery environments, and aligned with the ISO/IEC20000 Standard. CGI has a strong customer-centric, Omni Channel, ITIL-aligned Technical Service Desk that offers blended human and machine delivery. We provide end-to-end scalable services that in turn promote a positive end-user experience. The primary objective of our Service Desk is to provide consistent, best-in-class support by efficiently diagnosing, troubleshooting and... (read more)CGI Canadian Technical Service Desk is a large, well-established, service supporting more than 100 clients and employing over 550 employees. It is underpinned by a mature ITIL aligned Service Management framework, with processes dynamically adapted for multi-sourced delivery environments, and aligned with the ISO/IEC20000 Standard. CGI has a strong customer-centric, Omni Channel, ITIL-aligned Technical Service Desk that offers blended human and machine delivery. We provide end-to-end scalable services that in turn promote a positive end-user experience. The primary objective of our Service Desk is to provide consistent, best-in-class support by efficiently diagnosing, troubleshooting and resolving issues, while working collaboratively with internal and external support teams & partners to manage and action client requirements. We strive to continuously improve the customer experience through innovation and the evolution of our self-service and automation tools, always measuring our performance against our customers’ expectations and industry standards.

 

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