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Virtual Assistants: What Are the Advantages for Companies? - Call Center Pros (Dominican Republic) - ContactCenterWorld.com Blog

Virtual Assistants: What Are the Advantages for Companies?

A virtual assistant is the collaborator of a company that provides its services remotely. It can be attached to any department and several missions can be entrusted to him/her. It is common for the employer to ask him to perform time-consuming operations such as entering or updating the databases. The virtual assistant can also provide administrative or secretarial tasks such as email management, calendar organization and electronic filing of documents.

For individual entrepreneurs or companies, using a virtual assistant can be a perfect alternative to hiring a full-time, local employee. In fact, although this option is still not widely used today, it has many significant advantages in all areas. So much, that distance is just a detail.

What tasks can be assigned to a virtual assistant?

Even if at first glance, it seems that distance is a hindrance to a complete collaboration with a virtual assistant, concretely, but it is not so. Indeed, today almost all tasks can be done remotely thanks to new IT tools made available.

You will be able to trust all your internal and external communication to a virtual assistant. Indeed, simply by giving access to all your communication platforms, you can entrust the management to them: receiving and sending emails, feeding social networks, receiving calls … In this same perspective, it can also manage all your schedule according to the proposed and planned meetings.

Apart from that, you can also delegate all the secondary tasks so that you can focus on your core business. Conduct research on the internet, manage your work files, create databases on your customer information, prepare presentations or write minutes of meetings are non-exhaustive examples of all the tasks it can perform for you.

Also, thanks to the development of online shops, you can also entrust the booking of your hotel rooms or your airline tickets for business trips or even private. Similarly, with a limited ceiling account, he can even make purchases for you.

Here, we give you a list of 57 tasks that can be assigned to a virtual assistant:

Email & Schedule Management Tasks:

  1. Filtering Emails / Managing Spam
  2. Database Building / Updating Contacts or CRM
  3. Answering Customer Service Emails /Tickets / Chat Support
  4. Sending of Greetings Cards, Event Invitations, etc.
  5. Calendar Management
  6. Appointment Scheduling
  7. Travel Arrangement and Planning
  8. Reminder Services

 

File Storage & Organization Tasks:

  1. Dropbox / Google Drive Organization
  2. Data Entry in Word, or Google Docs
  3. Creating / Managing Spreadsheets
  4. Preparing PowerPoint / Keynote Presentations
  5. PDF Conversion, Splitting and Merging

 

Administrative & Blogging Tasks:

  1. Transcription of Video and Audio Files
  2. Simple eBook Layout / Formatting
  3. Preparing Online Meeting Minutes
  4. Report Creation
  5. Forms Creation
  6. Document Template Creation
  7. Online Research
  8. Data Mining & Development / Lead Generation
  9. Blog Publishing Management
  10. Moderating Blog Comments
  11. Adding Tags & Images to Blog Posts
  12. Receptionist Duties
  13. Voicemail Checking
  14. Sending Client Invoices
  15. Basic Bookkeeping
  16. Personal Errands (Purchasing Gifts Online, etc.)
  17. Project Management & Training Tasks
  18. Project Management Between You and Team members
  19. Preparation of Training Materials
  20. Training of New Virtual Staff
  21. Deadline / Deliverables Tracking
  22. Social Media Management Tasks
  23. Creating Facebook Fan Pages / Groups
  24. Posting and Scheduling Facebook Insights
  25. Promoting Facebook Pages
  26. Collating and Interpreting Facebook Insights
  27. Creating a Twitter Account
  28. Managing and Increasing Your Twitter Following
  29. Schedule Tweets and Track Mentions and Hashtags
  30. Create and Manage LinkedIn Account / Profile
  31. Create Pinnable Images on Pinterest
  32. Scheduling and Tracking Pins
  33. Create and Manage YouTube Account
  34. Upload Videos on YouTube
  35. Moderating YouTube Comments
  36. Uploading Videos to other Video Sharing Sites / Social Media
  37. Answer inquiries and Messages on All Channel & Profiles
  38. Create SlideShare Presentations

 

Email Marketing:

  1. Creating a New List with Email Marketing Software
  2. Adding and Removing Subscribers from Lists
  3. Creating and Scheduling Broadcast Emails to Promote Content
  4. Editing Follow-up Emails and Auto-responders
  5. Creating Email Newsletters
  6. Editing / Proofreading Emails

 

What are the real benefits of hiring a virtual assistant?

Hiring to a remote virtual assistant brings significantly more benefits than hiring a classic assistant. On the one hand, you will benefit from an incomparable time saving; in a single click or a call, you can entrust him with any one-off mission. On the other hand, you will see a gain in productivity. Indeed, thanks to an assistant who takes care of some heavy or repetitive tasks, you will be able to focus on the essence of your business.

Aside from that, there are other benefits specific to online assistants. In the first place, you can better control your expenses since you will have to cover only the remuneration of your assistant if previously it was also necessary to add the various expenses associated with the equipment. Secondly, with a personal assistant, you will be able to benefit from a quasi-permanent availability while a traditional assistant is only available at fixed times.

More benefits of using a virtual assistant:

  1. You take a minimal risk. If the virtual assistant is not suitable, no notice to give, no risk that he declares himself ill, etc…
  2. You do not have to make administrative steps: various registrations, work rules, social secretarial fees, social reports…
  3. You test your managerial quality: are you competent for the delegation of tasks and management of people? It is complex to give clear instructions so that your employee or virtual assistant understands what you expect from him/her.

 

Outsourcing services: What Benefits?

Recruiting a virtual assistant has several positive sides. This allows an SME manager to master his salary budget. Indeed, it is more economical to use a virtual assistant located abroad rather than a full-time employee for an equal quality of work. Its organizational constraints are similarly reduced. It is not necessary to provide a workstation while the days and times of the virtual assistant are easily scalable. These services are even customizable, and you can ask him/her, to work in the evening.

The offshoring is ideal for each employee of the company to focus on its main missions. He does not waste any more time making rankings or making entries. The outsourcing of customer relationship management is also a task that can be entrusted to a remote operator. For example, it can provide technical support to users through a hotline. It is also possible to ask him/her to take charge of the files so that he/she can answer questions from clients, help them or advise them.

Choose your virtual assistant wisely.

Obviously, hiring a virtual assistant is a tricky decision to make. Confidential information will be given in the hands of a complete stranger. That’s why it’s important to choose wisely your virtual employee. He/she must be honest, reliable, competent and above all, serious.

Applying to a recognized service provider as Call Center Pros is an excellent solution to ensure reliable and high-end services. Our agents indeed meet strict criteria before joining the team of the company. They have fluent/native English and are qualified and responsive. All the missions entrusted to them are carried out within the specified deadlines with an optimal quality of work. The instructions are followed to the letter to always guarantee the satisfaction of the customers. Finally, the confidentiality clauses are constantly respected, and the information is not likely to be disclosed to third parties.

Source: https://callcenterpros.com/virtual-assistants-what-are-the-advantages-for-companies/

Publish Date: October 15, 2018


2020 Buyers Guide Inbound Call Handling Services

 
1.) 
3Fiftynine

Branches
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.

2.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

3.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

4.) 
Connect Assist

Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
(read more)
PH: 07973640527

5.) 
Jointly International Inc.

Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:

* Customer Service via chat, email or phone
* Technical Support via chat, email or phone
* Helpdesk
* Virtual Assistant/Receptionist
* Answering Service
* Lead Generation
* Appointment Setting
* Verification
* Surveys
* Debt Recover, Collections
PH: +61 7 5660 6284

6.) 
MattsenKumar LLC

Contact Center Outsourcing
By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.

7.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390

8.) 
Vads

VADS Inbound Contact Center
VADS Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales.

- Customer Service
- Walk In Center
- Service Desk
PH: 0217991445

9.) 
Tru29 Outsource Solutions Inc.

Front Office Solutions
Any part of your business operations that requires constant end-customer facing task is an essential part of your business.

This task requires a good customer experience results for every customer interaction. Our extensive experience in handling Front Office related tasks can help you focus on your core business while being cost-efficient at the same time.
 



View more from Call Center Pros (Dominican Republic)

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The Individualization of the Customer ExperienceNovember 12, 2018
Business Process Outsourcing: An Important Development LeverOctober 29, 2018
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