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6 Powerful Phrases To Provide Happiness To Your Customers - Call Center Pros (Dominican Republic) - ContactCenterWorld.com Blog

6 Powerful Phrases To Provide Happiness To Your Customers

We choose words every day. When speaking, writing, requesting and deciding. We use some words and not others. Everybody does it. Why? Because the words we choose, create meaning and mission in our lives and relationships.

After all, providing great customer service means to know just what to say, when, and the best way to say it. But communication is hard and complicated. Everybody is different, and it’s even harder when you’re trying to make the mundane communication, a memorable one.

Have you ever stopped to wonder why you fall in love with some products or services and leave others sitting on the shelf? How do we decide between all the options we have, when most of the time we have little to no first-hand experience with the products we’re deciding between? What makes you finally decide to try a new hotel, buy a new shampoo or switch to a new brand of cell phone? The answer lies many times in the words used to sell the product or service.

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Maybe you’ve never realized it, but words play a huge role in helping our brains decide which products to buy. There are tons of variables, but one thing has been proven time and time again: certain words sell better. They just do.

What a difference a few words can make to improve customer experience!

This little list of phrases to use in customer service should win medals. Adding any one of them into a conversation has the potential to transform average customer service into an outstanding customer service.

  1. “I’d be happy to help you with this.” When a customer calls or sends an email about an issue that they’re having, instead of responding with “I’ll look into this for you,” they will feel better if you tell them that you’d be happy to help. A simple tactic like adding more positive power words to your support interactions can make a big difference.
  1. “I understand how upset you must be.” This will greatly affect the tone of the conversation. Use this customer service phrase often and thoughtfully. Read the customer’s mood and relate with how he or she feels. Great support is defined by genuine empathy.
  1. “It’s my pleasure.” Offering great customer service many times means taking a servant position. And while you say this, have a great smile on your face. It does not matter if the communication is face to face or via telephone, smiles over the phone might be unseen, but they are most definitely heard. Even if a customer calls with an angry attitude, if they are greeted with a smiling voice, it can be contagious, and diffuse the negative emotions.
  1. “As much as I’d love to help…” Sometimes, the only possible answer to a situation is no, and when that happens, things can get complicated quickly and the client can get even angrier if he is already. Stay firm but kind by letting them know you’d like to help, but it’s just not possible in this situation.
  1. “Is there anything else I can help you with?” This is a loaded phrase and the way you use it is so much more powerful than the fact that you used it. When you use this phrase, you give the customers all of the time that they need to ask questions and work through any problems during that single support encounter and you are empowering your customers, making a personal emotional connection and helping them better understand everything. Also, you are anticipating the problems the customers may have, even before they realize it.
  1. “Thank you for being our customer.” When a problem has been resolved or a question answered, take a moment to appreciate them for being such good customers! If it is possible, send a personalized thank you, referring to how long they’ve been customers or the products they enjoy. A genuine thank you is rare, and it’s very simple. A positive way to build a stronger relationship with the people who really do pay the bills.

Every word and phrase you choose convey mood, tone and meaning. Customers come in every possible stage of enthusiasm, anxiety, understanding, confusion and anger. Following these phrases will be possible to create happy customers.

And remember: Choose wisely, because words matter. Service providers are the voice and often the face of their organizations. The words they choose have an impact on the future of your company.

Source: http://callcenterpros.com/6-powerful-phrases-to-provide-happiness-to-your-customers/

Publish Date: August 13, 2018 5:00 AM


2021 Buyers Guide Speech Technology

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

3.) 
Call Tracking Metrics

Execute automated actions based on words spoken by your customer.

Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.

Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.

Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.

4.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

5.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.

6.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.

7.) 
Nemesysco

InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.

Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.

8.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership

9.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 



View more from Call Center Pros (Dominican Republic)

Recent Blog Posts:
How to Provide A Superior Customer Serving During the Holidays?December 17, 2018 5:00 AM
The 6 Top Qualities of a Successful Sales RepresentativeDecember 10, 2018 5:00 AM
The 5 Phrases Customers Hate and Love to HearDecember 3, 2018 5:00 AM
Building Customer Loyalty: The Most Important Thing for Your BusinessNovember 26, 2018 5:00 AM
Upset Customers: 4 Tips to Calm and Keep CalmNovember 19, 2018 5:00 AM
The Individualization of the Customer ExperienceNovember 12, 2018 5:00 AM
Business Process Outsourcing: An Important Development LeverOctober 29, 2018 5:00 AM
How to Say No to A Customer: Difficult but IndispensableOctober 22, 2018 5:00 AM
Virtual Assistants: What Are the Advantages for Companies?October 15, 2018 5:00 AM
Empathy: A Vital Quality for Customer Service AgentsOctober 8, 2018 5:00 AM

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