Fixing Dealerships' Phones - CallRevu - ContactCenterWorld.com Blog
CallRevu has been helping auto dealers improve their phones for over a decade. In that time, we have processed millions of calls and learned a lot from the data gathered from those call recordings. CallRevu wants to share it’s gained knowledge by giving dealers the details they need to fix the phones.
Over the next few months, CallRevu will be posting a series of blogs aimed at helping dealers establish a plan of attack for fixing their phones.
It starts with understanding why customers call in the first place. Dealers also need to take into account the frequency and importance of each ‘why’. Once the ‘why’ is understood, then you can apply the technology to address those calls.
Fixing the phones boils down to a three step approach.
- Processes, starting with your phone system
- Product knowledge and soft skills
- Logging and alerting calls that helps you to final disposition of every call
Fixing the phones is not something that happens overnight. Throughout this process, we will attack the low hanging fruit first and then proceed with whatever is next on the list. Fixing the phones is not about doing one thing 100% better, it’s about doing 100 things 1% better.
Keep a look out for our blog series aimed at fixing your phones!
Want to learn more best practices? Click on the link below to access CallRevu's free training videos!
Publish Date: February 8, 2017 5:00 AM
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