It can take many years to master being the best of the best. It took a few box offices blunders and six prior nominations for Leonardo DiCaprio to finally win Best Actor. Long before he tangled with a bear, DiCaprio was seen in movies that were far beyond just a ‘near miss’ for an Oscar. Just one year after his smashing success in Titanic, the budding superstar did The Man in the Iron Mask, a remake of a Three Musketeers “adventure” that offered bad french accents and little to no adventure.
The point here is practice, makes perfect.
Are you mastering being the best of the best on the point of contact that could make your dealership a superstar, the phones? We know that on average 1 out of 3 potential customers don’t connect with their intended party when calling dealerships. You don’t need an Oscar nomination as motivation to make the most out of the leads you already have calling.
In the case of Leo's success, knowing his lines was critical. But for auto dealers, it's encouraged to go off script, because your phone agent's personality is their key to building rapport with customers. That rapport allows them to have familiar conversations that lead to more auto sales.
Make the most of the customers and leads who are already calling your dealership. They are interested; they’ve done the hard part and called you. Be the best of the best. Be the Leo at the 2016 Oscars and fix your phones. Wouldn’t that Oscar just look great on your desk?
Perfect your team's phone skills to increase auto sales with our Expert Guides to Phone Call Handling:
Happy DiCaprio gif credit: Dana Heyward on Global Grind.
Publish Date: March 1, 2016 5:00 AM
"Service Excellence" Customer Service Training
Live onsite training for your teams. Experienced by more than 450,000 people in 48 US states and 18 countries. No-nonsense approach by our experts with field-test content customized to your situation and using your scenarios.
Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics. As a result, Happitu slashes training time, delivers higher resolution rates, and reduces handle times.
Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!
We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the...
|4.)||Lieber & Associates|
Training Executives, Managers, Supervisors, and Reps
Lieber & Associates provides training for all levels of the contact center team. The firm customizes its off-the-shelf trainings to meet your specific company needs,
Executive and manager sessions address topics such as customer experience, metrics, technology, AI, and video calls. Supervisor sessions train your leaders to better coach and motivate reps. Phone staff modules include sessions on customer service, order-taking, cross-selling, handling difficult calls, phone "soft skills," and more.
|5.)||Manitoba Customer Contact Association|
Making Training and Development Part of Your Corporate Landscape
Organizations are always on the look out to save money and make more profit. Usually when it comes to crunch time some leaders will scrap training in order to tighten the belt. The downside of this is the cycle it creates.
Because some employers see training as a flexible benefit, employee development is often taken off the table. When employees don’t feel valued it becomes easy to see a revolving door. The constant need to hire goes up which ultimately means costs go up; we know that hiring costs more than retaining the right people.
Start the conversation: Explore our Training Page http://www.mcca.mb.ca/train...
CSAT.AI Scores Better Customer Service with Gamified Guidance!
CSAT.AI lets agents know when they’re on the right track by predicting CSAT scores in real time (when they’re fixable!) - because most customers don’t leave feedback, they just leave.
Agents have the immediate positive feedback that reinforces good behaviors for self training.
|7.)||OMNI HR Consulting (Pty) Ltd|
Human Capital & Organisational Development
Omni HR Consulting provides business and people development solutions through Training and Consulting services.
We work across a number of sectors to provide solutions from both a Skills Development / Business perspective.
Skills Development: accredited & non-accredited learning solutions including Learnerships, RPL solutions and Skills Programmes, including a curriculum for developing future skills.
Business Solutions: are designed to be customisable, relevant and industry-related to support businesses to achieve their strategic objectives and needs.
PH: +27 21 685 9160
|8.)||Orion Learning Services Inc.|
Learning & Development
Learning & Development for Agents, Supervisors, Managers and Administration/Support Staff
Orion Learning is a global leader in providing accredited learning and development solutions for organizations globally. We offer call/contact center certification programs for Agents, Supervisors and Managers, business certifications and examinations for wide range of topics including project management, change management and service management, leadership soft skills and a full suite of assessment tools which can be used for recruitment, talent management, succession planning and coaching/mentoring. We deliver our solutions to global community and all of our solutions are delivered digitally.
VADS Training Center
PT VADS Indonesia as a Learning Center provides trainers, modules, development programs for individuals and teams. VADS Indonesia owns a vast curriculum for training provided by local trainers with flexible training locations that can be arranged at the client's place or PT VADS Learning Center. VADS Provide knowledge process, transformation consultancy, customer service training, leadership training, interpersonal development, and training for trainers.
- Customizable training by experienced trainers
- Increase motivation and engagement
- Improves customer service skills and knowledge
Get connected to raise standards. Established in 2000, we are celebrating 20 years of best practice, our community of professionals is recognised as the ‘go-to place’ for innovation in customer operations, from contact centre and digital to field, back office, branch & retail services, working across all industry sectors.
We offer an independent and trusted space for learning and sharing, proud to welcome members are into a thriving and active community to network with other like-minded professionals. Benchmark against the best in class and learn from innovators and pioneers. Our team of independent experts can also offer bespoke advice, consultancy and training. We have helped many organisations develop the capability of their vital support functions.
PH: +44 (0)3331235960
|The 3 Step Approach to Success on the Phones||April 5, 2017 5:00 AM|
|Own the Bracket: Know Where Calls Fail||March 21, 2017 5:00 AM|
|Answering a Call with Transparency and Technology||March 10, 2017 5:00 AM|
|Why Customers Call Service?||March 1, 2017 5:00 AM|
|The Top Reason Customers Call Sales||February 21, 2017 5:00 AM|
|Fixing Dealerships' Phones||February 8, 2017 5:00 AM|
|A Great Call Starts with Great Data||January 3, 2017 5:00 AM|
|Phone Trees vs Live Answer: What’s best?||December 7, 2016 5:00 AM|
|Guest Blogger: Seven Call Stats That Every Dealer Needs to Know||November 16, 2016 5:00 AM|
|Now and Then: Most Recent vs. First 2 MM Call Report||October 19, 2016 5:00 AM|