Perfect Your Team's Phone Skills to Increase Auto Sales - CallRevu - ContactCenterWorld.com Blog
It can take many years to master being the best of the best. It took a few box offices blunders and six prior nominations for Leonardo DiCaprio to finally win Best Actor. Long before he tangled with a bear, DiCaprio was seen in movies that were far beyond just a ‘near miss’ for an Oscar. Just one year after his smashing success in Titanic, the budding superstar did The Man in the Iron Mask, a remake of a Three Musketeers “adventure” that offered bad french accents and little to no adventure.
The point here is practice, makes perfect.
Are you mastering being the best of the best on the point of contact that could make your dealership a superstar, the phones? We know that on average 1 out of 3 potential customers don’t connect with their intended party when calling dealerships. You don’t need an Oscar nomination as motivation to make the most out of the leads you already have calling.
Don’t spend more to get more. Fix the phones in 4 steps:
1. Relate to your audience:
2. Get the whole story:
3. Prepare your cast:
4. Be your own critic:
In the case of Leo's success, knowing his lines was critical. But for auto dealers, it's encouraged to go off script, because your phone agent's personality is their key to building rapport with customers. That rapport allows them to have familiar conversations that lead to more auto sales.
Make the most of the customers and leads who are already calling your dealership. They are interested; they’ve done the hard part and called you. Be the best of the best. Be the Leo at the 2016 Oscars and fix your phones. Wouldn’t that Oscar just look great on your desk?
Perfect your team's phone skills to increase auto sales with our Expert Guides to Phone Call Handling:
Happy DiCaprio gif credit: Dana Heyward on Global Grind.
Publish Date: March 1, 2016 5:00 AM
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