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Cloud Conventions Virtual Expo

Event: Cloud Conventions Virtual Expo

Date: March 9 - 10

Time: 8:00am - 5:00pm

Location: Virtual Expo

Description: Cloud Conventions is a Virtual Expo for Agents, VARs, MSP's and professionals in the telecommunications and cloud space. The Virtual Expo will open March 7-31 with live sessions on March 9 & 10. For more information, contact Convey Services at 1-888-975-1382 or at support@conveyservices.com. Pre-register to attend for free!

Register Now

Source: http://www.calltower.com/blog/cloud-conventions-virtual-expo/

Publish Date: February 26, 2016 5:00 AM


CallTower Distinguished as a Top Conferencing Provider for Fourth Consecutive Year

The Telecom Association named CallTower as a top five-conferencing provider for 2015

South Jordan, UT – CallTower is proud to be named among the top five Conferencing Providers for 2015, by the Telecom Association. Over 3,800 members of the Association voted across the United States and highlighted CallTower’s mission to deliver best in breed enterprise-class communications solutions for growing organizations nationwide. The distinction of “Top 5 Best Conferencing Provider” in the industry is determined by reviews from the members of the Telecom Association. This honor showcases CallTower’s long-term commitment of providing next generation business communication solutions and customer service excellence.

“Our association members are heavily experienced technology industry consultants and channel sales partners that have compared all the best and affordable vendors against one another before recommending one or two to their business clients who view them as trusted advisors,” stated Telecom Association’s Executive Director, Dan Baldwin.  “They know which vendors to watch out for and which ones to recommend so having them review CallTower as the Top 5 means CallTower is both trusted and proven in the Conferencing and Wholesale Conferencing categories.”

According to CallTower’s, Chief Product Officer, Shaun Chambers “We are honored to once again be recognized by members of the Telecom Association for our dedication to conferencing. It’s not by chance that CallTower received this award; this is our fourth consecutive year being championed in this category.  This honor measures our continued dedication to providing partners and end-users with best in breed integrated business communication solutions and customer service.”

About Telecom Association

Founded in 1996, Telecom Association is a professional membership organization of 3,800 individual members and over 50 telecom and technology vendors that help businesses with their phone, voice, Internet and data network integration needs. For more information about Telecom Association please contact:  Dan Baldwin, at Dan@TelecomAssociation.com.

About CallTower

CallTower exists to enable people to easily connect to transact business communications. CallTower is a leading provider of cloud-based, enterprise-class unified communications solutions for growing organizations worldwide. We provide, integrate and support industry-leading, cloud-based, Unified Communications and Collaboration services for business customers.  We enhance our clients’ strategic and operational capabilities by integrating VoIP service, mobile applications, email hosting, unified messaging, instant messaging, audio, web and video conferencing, collaboration tools, contact center, cloud services and global networks solutions into one reliable platform.

Source: http://www.calltower.com/blog/calltower-distinguished-as-a-top-conferencing-provider-for-fourth-consecutive-year/

Publish Date: February 18, 2016 5:00 AM


CallTower and Clarity Connect Partner to Offer a Complete Contact Center Solution for Hosted Skype for Business

CallTower is now paring hosted Skype for Business’ secure unified communications platform with a robust Contact Center Solution

South Jordan, Utah – CallTower, the leader in cloud-based enterprise-class unified communications and collaboration solutions and Clarity Connect, a software development firm with expertise in building products based on Microsoft’s Universal Communications platform, have partnered to provide growing businesses the ability to use Microsoft Skype for Business with a fully native contact center solution in a hosted environment.

Clarity Connect adds a powerful set of call management capabilities to direct instant message, calls, web chat and email for internal groups or traditional customer/user communications. All native to Microsoft Skype for Business.

Clarity Connect is the industry’s first contact center solution exclusively built for Skype for Business. It enables organizations to bring Skype for Business to their contact centers, and extends the power of contact center applications to the rest of the enterprise.

“Clarity Connect provides our customers with robust contact center functionality integrated into Skype for Business,” said William Rubio, CallTower’s Chief Revenue Officer. “Connect extends our hosted Skype for Business platform with familiar user interface queues that make learning and using the product easy.” CallTower is addressing the need for organizations of any size the ability to act and work like professional enterprises without the large upfront capital expense. Smart businesses are adopting contact center features to delight customers with better, more focused and holistic support. CallTower is seizing upon this opportunity to meet increasing market demand with Clarity Connect.

Contact us at 866.586.5900, at sales@calltower.com or visit us http://www.calltower.com and discover how Skype for Business Contact Center can benefit your organization today.

About CallTower:
CallTower exists to connect people and organizations. CallTower is a leading provider of cloud-based, enterprise-class unified communications and collaboration solutions for growing organizations worldwide. We provide an innovative platform to deliver best-of-breed communication solutions with industry leading support. We enhance our clients’ strategic and operational capabilities by integrating best of breed business phone service, mobile applications, email hosting, unified messaging, instant messaging, audio, web and video conferencing, collaboration tools, contact center, cloud services and global networks into one reliable platform.

About Clarity:
Clarity delivers premier products and solutions that leverage Lync and Skype for Business as a communication platform, which allow companies to significantly reduce costs and complexities within their IT environments. Clarity Connect is a robust contact center solution built exclusively and natively for Skype for Business.

Source: http://www.calltower.com/blog/calltower-and-clarity-connect-partner-to-offer-a-complete-contact-center-solution-for-hosted-skype-for-business/

Publish Date: January 28, 2016 5:00 AM


2016 Microsoft Worldwide Partner Conference

Event: 2016 Microsoft Worldwide Partner Conference

Date: July 10 - 14

Time: 8:00am - 8:00pm

Location: Toronto, Canada, at the Metro Toronto Convention Centre (MTCC)

Description: When it comes to meeting the right people in the right place, bigger is better. The Microsoft Worldwide Partner Conference (WPC) brings together over 15,000 attendees from around the globe for a week of networking and learning—all with the goal of increasing partner profitability and accelerating business growth. If you’re interested in growing your business and strengthening your Microsoft partnership, then WPC is a can’t-miss event. In 2016, the conference will be held from July 10-14 in Toronto, Canada, at the Metro Toronto Convention Centre (MTCC).

Register Now

Source: http://www.calltower.com/blog/2016-microsoft-worldwide-partner-conference/

Publish Date: January 19, 2016 5:00 AM


Channel Partners Conference & Expo

Event: Channel Partners Conference & Expo

Date: March 16 - 18

Time: 8:30am - 7:00pm

Location: The Venetian & Sands Expo, Las Vegas

Description: Channel Partners Las Vegas is the gathering place for the technology services community. Each year thousands of agents, VARs, MSPs, integrators and service providers converge to share ideas and drive discussion on the topics shaping our industry. Equal parts networking, exploring and learning, #CPExpo equips you to better serve your clients, conquer new markets and drive your business to new heights. From keynote and education programming to an ever-bigger expo hall to some of the best networking events in the industry, Channel Partners Las Vegas is your source for inspiration, innovation and rejuvenation.

Register Now

Source: http://www.calltower.com/blog/channel-partners-conference-expo/

Publish Date: January 19, 2016 5:00 AM


Enterprise Connect

Event: Enterprise Connect

Date: March 7 - 10

Time: 8:00am - 8:00pm

Location: Gaylord Palms, Orlando, Florida

Description: For over 25 years, Enterprise Connect, the industry’s premier event, has presented market and thought leaders, comprehensive analysis, in-depth technical sessions and the largest and broadest exhibition focused on systems, software, services, and applications. Everything at the event is focused on one overriding goal: To help you maximize your investments in communications and collaboration systems, services, apps and networks.

Register Now

Source: http://www.calltower.com/blog/enterprise-connect/

Publish Date: January 19, 2016 5:00 AM


VOIP Benefits: Why You Need Voice over Internet Protocol For Your Business

While most people are aware that VOIP (Voice over Internet Protocol) are different from conventional phone systems because they use broadband internet to make and receive calls, not many know all the benefits that they provide for businesses of all sizes.

Lower Costs Leads to Money Savings

VoIPs are a cost-effective option for any enterprise. Making the move to this type of integrated phone system will cut communication costs and even help identify problematic issues, such as unauthorized calls made by employees during company business hours.

Expands with your Business

Choosing a VoIP allows for easy expanding of the system as the business grows. Businesses can start with a small system that perfectly fits their specific needs without going over budget. Once the business moves out of the start-up phase and begins to expand, an upgrade to a larger system to accommodate the growth can be done.

Improved Productivity

Voice over Internet Protocol can improve productivity by giving the employees the ability to multi-task with little interruption. With a VoIP, the user can have virtual meetings and attach documents, something that traditional phone systems just cannot do.

More Flexibility

With a VoIP system, businesses still have the ability to use traditional phones with the help of an adapter or converter, which converts signals from analog phones into digital data sent over the internet. Furthermore, businesses can receive phone calls from their VoIP number at any location with high-speed internet connection.

Contact us today for more information about VoIP systems and how they can benefit your business.

Source: http://www.calltower.com/blog/voip-benefits-why-you-need-voice-over-internet-protocol-for-your-business/

Publish Date: January 15, 2016 5:00 AM


SoundConnect and CallTower Join Forces

SALT LAKE CITY, UT AND BOSTON, MA JANUARY 14, 2016

CallTower and SoundConnect, both global leaders delivering cloud-based enterprise-class unified communications and collaboration solutions, announced today an agreement for SoundConnect to merge with CallTower. This favorable integration offers employees, shareholders, partners and customer’s greater overall value and combined strength by providing a more diverse product suite.

This merger generates a worldwide leading technology and innovation driven unified communications company, differentiated by its ability to delivery ground-breaking best in breed business communication technologies with exceptional technical and customer support on a superior network that leverages a global platform to create operating efficiencies and economies of scale for its customers.

“The combination of SoundConnect and CallTower creates an exciting opportunity for our mutual company’s, our customers, partners and shareholders,” said Bret England, Chief Executive Officer, CallTower. “In addition to creating a world-class company, this is a compelling strategic transaction for our customers. We believe that the combined offering and the efficiencies will give our customers greater product choices, expanded support, and more resources. Shaun Chambers and his team, at SoundConnect, have created a great unified communications company with a focus on best-of-breed conferencing solutions that, combined with CallTower, has the foundation for exceptional future growth. We are looking forward to working together to deliver more innovative products and services, with superior customer experience in the highly competitive and dynamic marketplace in which we operate.”

According to Shaun Chambers, SoundConnect founder and CEO, now CallTower’s Chief Product Officer, “This merger delivers maximum value for our customers and partners, enormous opportunities for our employees and a combined superior leadership team. With the addition of offering two industry-leading unified communications solutions, Cisco and Microsoft, we are now able to provide more value to our customers. CallTower has become a pillar in the Telecommunications and IT Channel space and we are excited to be part of that continued innovation.”

Both companies are highly rated by customers and partners on implementations, service, along with product and technical knowledge base. The merger between SoundConnect and CallTower sets the stage to create a more comprehensive infrastructure and will also produce an expanded base of highly qualified employees to exceed customers and partner needs even further.

Collectively both organizations have successfully implemented more than 70,000 customer licenses across the globe over the past decade. The merger of the two organizations will be completed by the end of the first quarter. During this time SoundConnect will be renamed to CallTower. There are no expected staff changes and the forecasted 2016 new hire count is expected to grow. For a complete product offering for the combined organizations click here.

About CallTower:
CallTower exists to enable people to easily connect to transact business communications. CallTower is a leading provider of cloud-based, enterprise-class unified communications solutions for growing organizations worldwide. We provide, integrate and support industry-leading, cloud-based, Unified Communications and Collaboration services for business customers. We enhance our clients’ strategic and operational capabilities by integrating VoIP service, mobile applications, email hosting, unified messaging, instant messaging, audio, web and video conferencing, collaboration tools, contact center, cloud services and global networks solutions into one reliable platform.

About SoundConnect:
SoundConnect specializes in unified business communications. Their offerings include a comprehensive portfolio of Unified Communication and Collaboration services including: Office 365, Microsoft hosted services, Skype for Business, Adobe Connect, WebEx, audio conferencing, webcasting, and video conferencing. SoundConnect’s comprehensive communication technologies are customized and implemented to optimize the requirements of their customers by streamlining communications services that improve productivity, expand communications, reduce operational expenses and provide tools that empower collaboration efficiency.

Since 2013, SoundConnect has been a staple on the Inc. 5000 list, as one of the elite fastest growing American companies. SoundConnect was recently recognized for the 3rd consecutive year as an honoree in this very exclusive club.

The Telecom Association recently named SoundConnect a Top 5 Conferencing Provider for 2014. We have championed this award for the past three years; showcasing our ongoing long-term commitment to technology solutions for video, audio, web conferencing and customer service excellence.

Source: http://www.calltower.com/blog/soundconnect-and-calltower-join-forces/

Publish Date: January 14, 2016 5:00 AM


Insight Success’ Top 50 Most Valuable Tech Companies

CallTower: Collaboration for your Business – your way

From the time of its inception in 2002, CallTower has built its service based on best-of-breed technologies. CallTower’s entire offering is easily provisioned and maintained via Calltower Connect. With CallTower’s On Demand Unified Communications Solution, smaller, growing businesses with multiple offices can achieve the benefits and class of service traditionally reserved for enterprises.

CallTower offers best of breed technologies and delivers them without the complexity of administering each one individually. CallTower Connect simplifies the set-up and management of CallTower services facilitated within one easy to use web or mobile application. CallTower Connect is the unifier in unified communications.

William Rubio, Inventive of CallTower

William Rubio, Chief Revenue Officer of CallTower, holds a Bachelor of Science degree in Industrial Engineering from the University of Miami and a Master in Business Administration from Kennesaw State University’s graduate program. William is responsible for CallTowers company-wide sales and business development organization, including their partner program and wholesale offerings.

William’s creative and innovative approach to sales have served him well. He brings over 20 years of experience in Telecommunications/IT and sales. Prior to CallTower, William was responsible for leading EarthLink’s Nationwide Hosted Voice Cloud Solution in the channel/partner community, served as the Vice President of Sales at STS Telecom and held several leadership sales/engineering positions at AT&T, XO Communications and other related technology companies. He has a lot of knowledge of VoIP, Cloud, channel solutions, wholesale, IT, operations, and product development of the industry.

Unified Communications Solutions

CallTower is a leading provider of cloud-based enterprise-class unified communications solutions for growing organizations worldwide. They deliver integrated communication solutions to organizations utilizing best of breed technologies. They enhance their clients strategic and business operational capabilities by integrating phone service, mobile applications, email hosting, unified messaging, instant messaging, audio, web and video conferencing, collaboration tools, contact center, cloud services and global networks into one reliable and secure platform.

CallTower is one of Microsoft’s largest Hosted Skype for Business providers and a leader in Cisco Enterprise Hosted VoIP. It has been offering Cisco Hosted VoIP to organizations since 2002 and their deployment of CallTower Complete 2015 Skype for Business (previously Lync) provides them with the experience in the industry that ensures that customers get the quality service their businesses demand, it’s not just differentiating them from their competitors but keep them ahead too.

Challenges Overpower

Companies are faced with the challenges of employees bringing their own devices and integrating multiple unified communications platforms (instant messaging, conferencing, voice, presence, email, video, CRM and mobile) all together. Companies have limited resources to bring all of these together and add more complexity when they have multiple locations. CallTower enables this integration and supports it 24/7/365 days a year for their clients.

Future Plans

CallTower exist to connect people. To bring people together. It will continue to be innovative and integrate the latest technologies available to their clients. With Cisco and Microsoft at the core of their solutions, the possibilities are endless. They will continue to connect people and provide a gateway for all of their communication needs.

Few implications for young entrepreneurs

Establish escalation paths and departmental processes so transitions are smooth and painless for your employees and clients. Don’t cut corners with unreliable or unproven service providers, infrastructure or services. Saving a $1.00 today will cost you $5.00 later down the road.

Source: http://www.calltower.com/blog/insight-success-top-50-most-valuable-tech-companies/

Publish Date: December 28, 2015 5:00 AM


CallTower Awarded 2015 INTERNET TELEPHONY Skype for Business Pioneer Award

CALLTOWER’S SKYPE FOR BUSINESS VOICE OFFERING Recognized for driving growth in the Microsoft Skype for Business community

South Jordan, Utah December 16, 2015 - CallTower (News - Alert) announced today that TMC, a global, integrated media company, has awarded CallTower’s Skype for Business Voice Offering a 2015 INTERNET TELEPHONY Skype (News - Alert) for Business Pioneer Award.

 

“Our years of experience and feature enhancements to our Skype for Business Solution have enabled our thousands of customers to manage various channels of communication all under one roof.  Mobile apps, soft phone, Office 365 integration, contact center, CRM integration, video, web and audio conferencing, instant messaging, intelligent presence and work collaboration are all part of CallTower Connect, our admin portal” said William Rubio, Chief Revenue Officer.

“Congratulations to CallTower for receiving a 2015 INTERNET TELEPHONY Skype for Business Pioneer Award,” said Rich Tehrani, CEO, TMC (News -Alert). “CallTower’s Skype for Business Voice offering

is enabling businesses of all sizes to leverage the Skype platform to create enhanced communications and collaboration experiences for their users. I look forward to seeing CallTower future endeavors.”

Winners will be published in the December 2015 issue of INTERNET TELEPHONY magazine.

About CallTower
CallTower, Inc. is a leading nationwide provider of hosted enterprise-class unified communications solutions for growing organizations. The company focuses on enhancing its clients’ strategic and business operational capabilities by integrating: business phone service, mobile applications, email hosting, unified messaging, instant messaging, audio, web and video conferencing, collaboration tools, contact center, cloud services and global networks into one, reliable platform.

Learn more at http://www.calltower.com.

About TMC

Global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. This presents branding, thought leadership and lead generation opportunities for vendors/sellers.

See full article here

Source: http://www.calltower.com/blog/calltower-awarded-2015-internet-telephony-skype-for-business-pioneer-award/

Publish Date: December 17, 2015 5:00 AM


3 Great Features for Office 365

For many small businesses nowadays, Office applications are a must; especially depending on the work that’s done. Not only is it a great source for typing and editing, but there are countless other features as well. However, Microsoft’s cloud version of Office has even more to offer. Here are three great features of Office 365 that would be really beneficial to your business.

Editing PDF Files

PDF files can be difficult to format, and may cause several formatting problems when you attempt to edit them. If you often use these kinds of files for your small business, Office 365 fixes these issues rather easily. You can simply convert your PDF material into a word document and edit it from there. While some people may just prefer to print out their PDF and fill it out that way, consider this Office 365 feature. Not to mention that some would want you to send the PDF through email regardless.

Skype Chatting

Another great feature of Office 365 is the “chat” button, which allows you to communicate with others on Skype while you’re still in the Office document. Not only does it give Skype extra features (since it’s usually used for casual chatting), but it allows you to multitask as well. While you’re working in the document, you can chat with any other collaborators and discuss the work that’s being done. It makes your business work much more efficient, and less of a one-man-army.

Teamwork and Collaboration

Aside from chatting with your collaborators, everyone’s allowed to edit the same document at one time. Not only can you can view the changes anyone’s made, but which people are doing the editing as well. When you combine the Skype chatting with viewing edits and making recommendations, teamwork really comes in full force here. Part of what makes a business so successful in the first place, is everyone working together to make sure the team pitches in to offer advice and stay on task.

If you’d like to know more about the features of Office 365 and how they’d benefit your small business, please contact us today.

Source: http://www.calltower.com/blog/3-great-features-for-office-365/

Publish Date: December 11, 2015 5:00 AM


Will Your Contact Center Be Ready For The Holidays?

During the holiday seasons, many businesses usually see an increase in the number of inquiries and sales they receive. During the weeks when business is really booming, it is important that the customer service representatives are ready to handle all of the calls your business will receive. Although there are many people who prefer to interact digitally, your contact center still needs to make sure their operations are running at a high efficiency.

The level of customer service your business provides can be the difference in making a sale or losing a customer. Many customers believe that customer service is worse during the holiday season. Many people are willing to go to another business, although they may have to spend more money, all because the customer service is better.

When you invest time, money, and resources into providing better customer service, you will see the rewards and benefits start pouring in. Your customer support agents have to be prepared when it comes to speaking with customers.

What can you do to help your customer service agents give your customers the support they need during the fun, yet sometimes frustrating holiday season?

  • Interview and hire the candidates who are qualified for the job
  • Provide your agents with access to materials and resources that will help them
  • Guide them in the right direction
  • Monitor the conversations your agents have with the customers
  • Share the feedback that was gathered from the customer

Your contact center needs to address all of its needs so the right technology can be implemented. A good or bad contact center will have a direct impact on your level of success. You have to start building a quality contact center by hiring the right people.

If you want to win in your industry, you have to be prepared to make adjustments when needed. Does your contact center need to make adjustments? Contact us today to find out how we can help.

Source: http://www.calltower.com/blog/will-your-contact-center-be-ready-for-the-holidays/

Publish Date: December 3, 2015 5:00 AM


CallTower Expands Offering with Cisco Jabber

Collaboration is possible anywhere, anytime, from any device with Cisco Jabber

October 20, 2015 – CallTower, the leader in cloud-based enterprise unified communication solutions, announced the addition of Cisco Jabber to their inclusive line of products and solutions. Cisco Jabber easily allows for access to voice, video, presence, instant messaging, desktop sharing and conference capabilities giving users insight into availability of other users and how to best contact them for instant collaboration.

With today’s remote and traveling workforce, it’s important to have flexibility with communications and Cisco Jabber provides a solution to do so. No longer is it a hassle to share content or to try to get in touch with those team members out of the office. For smaller businesses or those just starting to incorporate video but stressed with limited budgets to set up internal video conferencing capabilities, Cisco Jabber offers the opportunity to collaborate on a higher level and compete with larger organizations.

Using this intelligence in Cisco networks and Cisco Unified Communications Manager call control, Cisco Jabber delivers highly secure, clear, and reliable communications, allowing organizations to enjoy better user acceptance and less risk. Cisco Jabber also integrates with other Cisco Collaboration solutions, including TelePresence video and Cisco WebEx Meeting.

“CallTower is delighted to have Cisco Jabber included in our line of products and solutions,” said Karen Fredrich, CallTower’s Director of Implementations and Products. “Our customers have always enjoyed the flexibility and mobility that our solutions offer. With the addition of Cisco Jabber, our customers now have more options to stay productive while maintaining their mobility.”

Video collaboration is growing rapidly. A recent study done by Cisco and Redshift Research found that 87% of younger executives believe video has a significant and positive impact on an organization. Video collaboration offers advantageous benefits, such as travel cost, employee productivity, enterprise communication, and innovation opportunities. Cisco Jabber paired with WebEx offers state-of-the-art video collaboration tools enabling businesses to acquire such advantages.

CallTower has built its services based on best-of-breed technologies from leading providers in the communications industry for over 12 years. This experience has enable CallTower to grow its Cisco Unified Communications Manager (CUCM) platform to meet different organization’s needs. With CallTower’s upgrade to Cisco Jabber our customers have even more choices.

Contact us at 866.586.5900, at sales@calltower.com or visit us http://www.calltower.com and discover how Cisco Jabber can benefit your organization today.

View the PRWeb article here

About CallTower:
CallTower exists to connect people and organizations. CallTower is a leading provider of cloud-based, enterprise-class unified communications solutions for growing organizations worldwide. We provide an innovative platform to deliver best-of-breed communication solutions with industry leading support. We enhance our clients’ strategic and operational capabilities by integrating best of breed business phone service, mobile applications, email hosting, unified messaging, instant messaging, audio, web and video conferencing, collaboration tools, contact center, cloud services and global networks into one reliable platform.

Source: http://www.calltower.com/blog/calltower-expands-offering-with-cisco-jabber/

Publish Date: October 20, 2015 5:00 AM


Intelisys Channel Connect 2015: 5 Supplier Partner Moves That Made A Splash

CallTower Unifies Mobile Communications

Unified communications provider CallTower showcased its Skype for Business and Cisco Jabber solutions during Channel Connect.

At its table at the Supplier Fair, South Jordan, Utah-based CallTower demonstrated mobility integration between its own Connect App, Microsoft’s Skype for Business App and the Cisco Jabber App. The integration helps “unify” communications onto a single and secure platform, while relieving IT teams of costly high maintenance, CallTower said.

Check out the full article here.

Source: http://www.calltower.com/blog/intelisys-channel-connect-2015-5-supplier-partner-moves-that-made-a-splash/

Publish Date: October 12, 2015 5:00 AM


Leading Unified Communications Solutions Provider CallTower Publishes New Interview for SMB Decision-Makers Featuring Managing Partner of CNSG

CallTower has published a new interview featuring Ali Niroo, Managing Partner of Converged Network Services Group (CNSG). The interview highlights trends and advice for SMB decision-makers on how to successfully choose and leverage enterprise-class, cloud-based unified communications solutions.

CallTower, a leading nationwide provider of hosted enterprise-class unified communications solutions for growing organizations, announced today that it has published a new interview for SMB decision-makers featuring Ali Niroo, Managing Partner of Converged Network Services Group(CNSG), a premier master agency for connectivity, cloud and cloud enablement.

In the interview, which is available now on the CallTower blog, Mr. Niroo shared valuable insights and strategic advice for SMB decision-makers, including:

  • According to industry research from Nemertes, cloud telephony is now the preferred purchasing model, with more than 90% of companies using Software as a service (SaaS) applications.
  • Storage and server virtualization has become more appealing in the last 12 months.
  • Sourcing a best of breed solution such as CallTower with responsibility associated to cost and vendors’ capabilities should be the preferred procurement model for today’s growing SMBs.
  • TDM based PRI/analog voice handoff with voice is still preferred, but in today’s environment in a single or multi-site MPLS design, it is easier to pile on voice services.
  • IT/MSP partners who have or are in the process of onboarding their current client base to Office 365 are a natural fit for CallTower’s platform.
  • The SMB is a market space that will always require immediate attention and responsiveness, and CallTower has a uniquely designed program built to compliment the MSP offering, rather than replace them.
  • CallTower has the ability to integrate the E3 and E4 O365 licenses with their Cisco platform, provide Skype for Business as a hosted PBX, leverage Cisco CallManager “CUCM” in the cloud with new phones, flash existing non end of life hardware, and update to the latest version with a plug and play Lync/Skype for Business integration – and all of this flexibility is unparalleled in the industry.

When asked to reflect on some CNCG business wins that leveraged CallTower’s innovative solutions, Mr. Niroo responded: “There have been several, from small businesses looking for a basic hosted PBX telephony solution and no onboarding of bells and whistles, to very complicated Cisco and Microsoft designs. This flexibility to provide so many platforms has been a very attractive proposition for CNSG clients working with CallTower. The clients are diverse, every opportunity is different, and CallTower’s offering provides CNSG with the flexibility of a portfolio of multiple platforms – without being stuck with a single focused offering.”

As noted, the full text of CallTower’s new interview with Ali Niroo, Managing Partner of Converged Network Services Group(CNSG), is available now on the CallTower blog.

For additional information or media inquiries, contact Ana Cordova, CallTower’s Senior Marketing & Business Consultant, at acordova(at)calltower(dot)com or 561- 702-7293. Or William Rubio, Chief Revenue Officer, at wrubio(at)calltower(dot)com 954-347-1094

About CallTower
CallTower, Inc. is a leading nationwide provider of hosted enterprise-class unified communications solutions for growing organizations. The company focuses on enhancing its clients’ strategic and business operational capabilities by integrating: business phone service, mobile applications, email hosting, unified messaging, instant messaging, audio, web and video conferencing, collaboration tools, contact center, cloud services and global networks into one, reliable platform.

See the article on PRWeb here: http://bit.ly/1fTI59M

Source: http://www.calltower.com/blog/leading-unified-communications-solutions-provider-calltower-publishes-new-interview-for-smb-decision-makers-featuring-managing-partner-of-cnsg/

Publish Date: September 1, 2015 5:00 AM

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