CallTower and Clarity Connect Partner to Offer a Complete Contact Center Solution for Hosted Skype for Business - CallTower - ContactCenterWorld.com Blog
CallTower and Clarity Connect Partner to Offer a Complete Contact Center Solution for Hosted Skype for Business
CallTower is now paring hosted Skype for Business’ secure unified communications platform with a robust Contact Center Solution
South Jordan, Utah – CallTower, the leader in cloud-based enterprise-class unified communications and collaboration solutions and Clarity Connect, a software development firm with expertise in building products based on Microsoft’s Universal Communications platform, have partnered to provide growing businesses the ability to use Microsoft Skype for Business with a fully native contact center solution in a hosted environment.
Clarity Connect adds a powerful set of call management capabilities to direct instant message, calls, web chat and email for internal groups or traditional customer/user communications. All native to Microsoft Skype for Business.
Clarity Connect is the industry’s first contact center solution exclusively built for Skype for Business. It enables organizations to bring Skype for Business to their contact centers, and extends the power of contact center applications to the rest of the enterprise.
“Clarity Connect provides our customers with robust contact center functionality integrated into Skype for Business,” said William Rubio, CallTower’s Chief Revenue Officer. “Connect extends our hosted Skype for Business platform with familiar user interface queues that make learning and using the product easy.” CallTower is addressing the need for organizations of any size the ability to act and work like professional enterprises without the large upfront capital expense. Smart businesses are adopting contact center features to delight customers with better, more focused and holistic support. CallTower is seizing upon this opportunity to meet increasing market demand with Clarity Connect.
Contact us at 866.586.5900, at firstname.lastname@example.org or visit us http://www.calltower.com and discover how Skype for Business Contact Center can benefit your organization today.
CallTower exists to connect people and organizations. CallTower is a leading provider of cloud-based, enterprise-class unified communications and collaboration solutions for growing organizations worldwide. We provide an innovative platform to deliver best-of-breed communication solutions with industry leading support. We enhance our clients’ strategic and operational capabilities by integrating best of breed business phone service, mobile applications, email hosting, unified messaging, instant messaging, audio, web and video conferencing, collaboration tools, contact center, cloud services and global networks into one reliable platform.
Clarity delivers premier products and solutions that leverage Lync and Skype for Business as a communication platform, which allow companies to significantly reduce costs and complexities within their IT environments. Clarity Connect is a robust contact center solution built exclusively and natively for Skype for Business.
Publish Date: January 28, 2016 5:00 AM
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