SoundConnect and CallTower Join Forces - CallTower - ContactCenterWorld.com Blog
SALT LAKE CITY, UT AND BOSTON, MA JANUARY 14, 2016
CallTower and SoundConnect, both global leaders delivering cloud-based enterprise-class unified communications and collaboration solutions, announced today an agreement for SoundConnect to merge with CallTower. This favorable integration offers employees, shareholders, partners and customer’s greater overall value and combined strength by providing a more diverse product suite.
This merger generates a worldwide leading technology and innovation driven unified communications company, differentiated by its ability to delivery ground-breaking best in breed business communication technologies with exceptional technical and customer support on a superior network that leverages a global platform to create operating efficiencies and economies of scale for its customers.
“The combination of SoundConnect and CallTower creates an exciting opportunity for our mutual company’s, our customers, partners and shareholders,” said Bret England, Chief Executive Officer, CallTower. “In addition to creating a world-class company, this is a compelling strategic transaction for our customers. We believe that the combined offering and the efficiencies will give our customers greater product choices, expanded support, and more resources. Shaun Chambers and his team, at SoundConnect, have created a great unified communications company with a focus on best-of-breed conferencing solutions that, combined with CallTower, has the foundation for exceptional future growth. We are looking forward to working together to deliver more innovative products and services, with superior customer experience in the highly competitive and dynamic marketplace in which we operate.”
According to Shaun Chambers, SoundConnect founder and CEO, now CallTower’s Chief Product Officer, “This merger delivers maximum value for our customers and partners, enormous opportunities for our employees and a combined superior leadership team. With the addition of offering two industry-leading unified communications solutions, Cisco and Microsoft, we are now able to provide more value to our customers. CallTower has become a pillar in the Telecommunications and IT Channel space and we are excited to be part of that continued innovation.”
Both companies are highly rated by customers and partners on implementations, service, along with product and technical knowledge base. The merger between SoundConnect and CallTower sets the stage to create a more comprehensive infrastructure and will also produce an expanded base of highly qualified employees to exceed customers and partner needs even further.
Collectively both organizations have successfully implemented more than 70,000 customer licenses across the globe over the past decade. The merger of the two organizations will be completed by the end of the first quarter. During this time SoundConnect will be renamed to CallTower. There are no expected staff changes and the forecasted 2016 new hire count is expected to grow. For a complete product offering for the combined organizations click here.
CallTower exists to enable people to easily connect to transact business communications. CallTower is a leading provider of cloud-based, enterprise-class unified communications solutions for growing organizations worldwide. We provide, integrate and support industry-leading, cloud-based, Unified Communications and Collaboration services for business customers. We enhance our clients’ strategic and operational capabilities by integrating VoIP service, mobile applications, email hosting, unified messaging, instant messaging, audio, web and video conferencing, collaboration tools, contact center, cloud services and global networks solutions into one reliable platform.
SoundConnect specializes in unified business communications. Their offerings include a comprehensive portfolio of Unified Communication and Collaboration services including: Office 365, Microsoft hosted services, Skype for Business, Adobe Connect, WebEx, audio conferencing, webcasting, and video conferencing. SoundConnect’s comprehensive communication technologies are customized and implemented to optimize the requirements of their customers by streamlining communications services that improve productivity, expand communications, reduce operational expenses and provide tools that empower collaboration efficiency.
Since 2013, SoundConnect has been a staple on the Inc. 5000 list, as one of the elite fastest growing American companies. SoundConnect was recently recognized for the 3rd consecutive year as an honoree in this very exclusive club.
The Telecom Association recently named SoundConnect a Top 5 Conferencing Provider for 2014. We have championed this award for the past three years; showcasing our ongoing long-term commitment to technology solutions for video, audio, web conferencing and customer service excellence.
Publish Date: January 14, 2016 5:00 AM
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