CallTower and ComputerTalk Partner to Extend Hosted Microsoft Lync with Contact Center Features - CallTower - ContactCenterWorld.com Blog
South Jordan, UT – February 12, 2014 – CallTower, a leading provider of integrated, cloud-based communications solutions and ComputerTalk, a provider of Lync-native contact center products and communication-enabled business process (CEBP) applications announced today its partnership to provide growing businesses the ability to use Microsoft Lync with a fully integrated contact center solution in a hosted environment. CallTower’s and ComputerTalk’s integrated solution provides no upfront capital costs which allows businesses to focus on strategic projects and solutions instead of expending resources managing multiple vendors, technology, and upgrades.
CallTower selected ComputerTalk based on their industry leading contact center expertise with the integrated and familiar Lync user experience. ComputerTalk’s ice Contact Center is a Lync 2013 qualified all-in-one contact center that runs as a native part of the Lync topology. It enables organizations to bring Lync unified communications to their contact centers, and to extend the power of contact center applications to the rest of the enterprise.
ComputerTalk is a global company that offers Lync native contact center with an application development tool that allows end users to build applications with functions that include web-chat, Lync voice, and Skype voice & messaging.
ice takes Lync-Skype integration to the next level. It is an ACD and Speech IVR with an application development tool that empowers end users to build UC CEBP applications which will transform the way you interact with your customers. The solution will reside directly within the CallTower geographically diverse and carrier grade datacenters, being both sold and supported under the CallTower branded offerings.
CallTower CTO Greg Reynolds offered, “We believe that ComputerTalk’s ice is the best integration of contact center technology with Lync 2013. ice extends our hosted Lync platform with familiar UI queues that make learning and using the product easy. CallTower is addressing the need for organizations of any size the ability to act and work like professional enterprises without the large upfront spend. Smart businesses are adopting contact center features to delight customers with better, more focused and holistic support. CallTower is seizing upon this opportunity to meet increasing market demand with ComputerTalk’s ice.”
“As organizations continue to move to the cloud, the ComputerTalk ice platform will enable them to extend and address these contact center needs within that same Lync environment,” said Mandle Cheung, Chairman and CEO, ComputerTalk. “Based upon their years of leadership in deploying hosted enterprise voice, CallTower is in a uniquely strong position to deploy and provide ongoing support for this combined solution based on Lync. Given our two decades of contact center hosting success, we look forward to this partnership continuing to set the standard on what can be accomplished for companies within a hosted Lync environment.”
CallTower invites you to find out more about our partnership with ComputerTalk and our Lync with a fully integrated contact center solution in a hosted environment at the Microsoft Lync Conference in Las Vegas on February 17th-20th.
About CallTower, Inc.
CallTower is the leading provider of cloud-based enterprise-class unified communications solutions for growing organizations worldwide. We deliver integrated communication solutions to organizations utilizing best of breed technologies. We enhance our clients’ strategic and business operational capabilities by integrating best of breed business phone service, mobile applications, email hosting, unified messaging, instant messaging, audio, web and video conferencing, collaboration tools, contact center, cloud services and global networks into one reliable platform.
ComputerTalk is a global company that offers cloud-based and on-prem Lync native contact center with an application development tool that allows end users to build applications with functions that include web-chat, Lync voice, and Skype voice & messaging.
ice is our native Lync Contact Center product that takes Lync-Skype integration to the next level. ice is an ACD and Speech IVR with an application development tool that empowers end users to build UC CEBP applications which will transform the way you interact with your customers.
ComputerTalk, experts in complex custom UC CEBP applications, is the current Microsoft Canada Communications Partner of the Year IMPACT award Winner. We are a Microsoft Online Service Advisor with Gold Application Development and Gold Communications competencies. ComputerTalk was founded in 1987 and is headquartered in Richmond Hill, Ontario, Canada.
Publish Date: February 13, 2014 5:00 AM
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