CallTower Integrates Hosted Lync Solution - CallTower - ContactCenterWorld.com Blog
Salt Lake City, UT.- January 29, 2014 – CallTower, the leading provider of cloud-based enterprise-class unified communications solutions, announces integration of Hosted Lync – 2013 with CallTower Voice built with Lync Hosting Pack version 2 (LHPv2), transforming CallTower Complete for Lync into a full communication platform.
CallTower leads the industry in providing hosted UC platforms built on Microsoft Lync. CallTower has been offering Lync 2013 since its inception, thus being one of the first hosted providers to adopt and implement the newest technology available. Building on a track record of successful enterprise deployment of thousands of users, the release of Microsoft’s Multitenant LHPv2 environment with Enterprise Voice, allows CallTower customers more choices when selecting a best-of-breed, full PBX replacement solution.
As Microsoft’s approved multi-tenant platform, this architecture provides a cost-effective vehicle for customers to enjoy the benefits with no on-premise costs. With CallTower Complete for Lync as a hosted enterprise class UC solution, customers can obtain a competitive advantage through additional benefits, such as faster implementation, no fixed hardware costs, zero maintenance costs, 24/7/365 live support, and quarterly software upgrades.
“We’ve expanded our services with LHPv2 from simple IM, presence management, conferencing, and basic collaboration tools to include enterprise telephony,” stated CallTower’s CEO, Bret England, “CallTower Complete for Lync is a communications platform that provides a full feature integrated collaboration tool that brings telephony, video, IM, presence, conferencing and wide range of other unified communication tools into one, easy to navigate interface. In the near future we will be releasing additional products, such as contact center solutions, to extend the functionality of LHPv2”
Mobility is critical in today’s environment for many companies. To meet this need CallTower has spent considerable time and effort creating superior functionality between Lync and CallTower Complete. “CallTower Complete makes joining a meeting or seeing a screen share as simple as a single click,” CallTower’s CTO, Greg Reynolds states, “these are things that you just cannot get from other solutions.
CallTower also provides customers the option of using a virtual dedicated server environment (vDedicated) based on Microsoft Lync Server 2013. This product provides all the same features that exist with LHPv2 but adds additional customizable options. Some of these options include: private circuit connectivity, corporate specific quality of service (QoS) policies, call park features and more.
Additionally, CallTower has integrated the Cisco CallManager platform with the LHPv2 environment. Full call control integration with Cisco CallManager which enables users within the Lync client to connect with the extensive set of Cisco Unified Communications capabilities, including “click to call,” instant messaging, predictive search for contacts with contact integration, inbound call notification, call history display, call forwarding, desk phone control, and presence management. CallTower Complete with Remote Call Control offers a dependable solution with Cisco, providing the benefits of increased collaboration.
CallTower invites you to find out more about CallTower Complete for Lync at the Microsoft Lync Conference in Las Vegas on February 17th-20th. See you there.
CallTower is the leading provider of cloud-based enterprise-class unified communications solutions for growing organizations worldwide. We deliver integrated communication solutions to organizations utilizing best of breed technologies. We enhance our clients’ strategic and business operational capabilities by integrating best of breed business phone service, mobile applications, email hosting, unified messaging, instant messaging, audio, web and video conferencing, collaboration tools, contact center, cloud services and global networks into one reliable platform.
Publish Date: January 29, 2014 5:00 AM
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